List of Netcall Liberty Customers
Bedford, MK41 7PH,
United Kingdom
Since 2010, our global team of researchers has been studying Netcall Liberty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Netcall Liberty for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Netcall Liberty for Customer Experience include: NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, UK Power Networks, a United Kingdom based Utilities organisation with 5960 employees and revenues of $1.83 billion, Esure Group, a United Kingdom based Insurance organisation with 1652 employees and revenues of $1.02 billion and many others.
Contact us if you need a completed and verified list of companies using Netcall Liberty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Netcall Liberty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Esure Group | Insurance | 1652 | $1.0B | United Kingdom | Netcall | Netcall Liberty | Customer Experience | 2016 | n/a |
In 2016, Esure Group implemented Netcall Liberty in the Customer Experience category to support real time contact center performance management at its Glasgow operations. The deployment centered on live operational monitoring and intraday reporting to provide business leaders with timely MI and to support front line management decisions about advisor availability and workload balancing. Netcall Liberty is referenced directly in operational use and served as the system of record for intraday statistics and scheduling inputs.
Configuration emphasized real time performance dashboards, automated intraday reporting, scheduling and absence management, and agent productivity measurement. The implementation captured and surfaced standard contact center metrics such as abandonment rate, call wait times, forecast intervals, advisor availability, absence and previous day performance analysis, aligning Netcall Liberty configuration with established Customer Experience workflows.
Operational integrations tied Netcall Liberty into the existing telephony and workforce tooling explicitly referenced by staff, including Avaya for telephony event and call metric ingestion and Qmax for scheduling and WFM data coordination, with MI outputs exported to Excel for further analysis and Word for report documentation. The scope of operational coverage was centered on contact center operations, with Netcall Liberty used by real time analysts to liaise between operational performance teams and senior business leaders and team managers.
Governance and process controls were established through risk and rigor testing, creation of process guides, and business contingency procedures to ensure continuity of intraday reporting and escalation workflows. Reporting ownership was explicit, with real time analysts responsible for delivering MI and for maintaining accuracy of intraday statistics used in operational decision making.
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NHS Greater Glasgow and Clyde United Kingdom | Healthcare | 39369 | $4.2B | United Kingdom | Netcall | Netcall Liberty | Customer Experience | 2021 | n/a |
In 2021 NHS Greater Glasgow and Clyde implemented Netcall Liberty in the Customer Experience category to formalize enquiry handling and appointment workflows in its Referral Department. The deployment focused on operationalizing patient booking and communication processes used across Greater Glasgow and Clyde, with agents in Glasgow and Cumbernauld using the application as a primary customer engagement tool.
Netcall Liberty was configured to support appointment booking and rescheduling, intake of self referrals for Podiatry and Orthotics, outbound appointment confirmations, and email based enquiry responses. Functional capabilities emphasized queue and case handling, structured correspondence templates for confirmed appointments, and workflow orchestration to route enquiries to appropriate teams and Waiting List Coordinators.
The implementation operated alongside the Trakcare patient management system to ensure patient records remained accurate and up to date, with staff manually coordinating between Netcall Liberty driven communications and Trakcare entries. Operational coverage included the NHS Greater Glasgow and Clyde Referral Department, and workflows explicitly involved liaison with GPs, nursing and dental staff and Waiting List Coordinators to manage cancellations and rescheduling.
Governance centered on standardizing referral and booking procedures, centralizing enquiry response through Netcall Liberty, and aligning contact handling with existing referral administration processes. NHS Greater Glasgow and Clyde Netcall Liberty Customer Experience supports appointment booking, referral intake and enquiry management across referral and waiting list operations.
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UK Power Networks | Utilities | 5960 | $1.8B | United Kingdom | Netcall | Netcall Liberty | Customer Experience | 2018 | n/a |
In 2018 UK Power Networks deployed Netcall Liberty as a strategic Customer Experience platform to connect and standardize the end to end customer journey. The deployment leveraged Liberty Create to align staff and customer touchpoints in a sector where every customer interaction is scored, explicitly addressing the need for consistent, auditable interactions across service events.
Implementation work focused on customer journey orchestration, staff facing workflow templates, and customer facing interaction flows within Netcall Liberty. Configuration emphasized reusable process orchestration and case management patterns to route and manage enquiries and service incidents, with Liberty Create used to model and automate common service workflows.
Operational coverage targeted customer service and frontline staff responsibilities, with governance introduced to standardize interaction handling and to embed consistent process controls into daily operations. The implementation narrative centers on Netcall Liberty enabling a unified Customer Experience across staff and customers, helping UK Power Networks connect the customer journey and support operational consistency.
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Buyer Intent: Companies Evaluating Netcall Liberty
- NHS, a United Kingdom based Healthcare organization with 1297455 Employees
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