List of Neustar Customer Experience Customers
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United States
Since 2010, our global team of researchers has been studying Neustar Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Neustar Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Neustar Customer Experience for Customer Experience include: Duo Security, a United States based Professional Services organisation with 1000 employees and revenues of $200.0 million, PrivacyStar, a United States based Professional Services organisation with 30 employees and revenues of $3.0 million, Amsher Receivables Management, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Neustar Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Neustar Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amsher Receivables Management | Professional Services | 10 | $1M | United States | Neustar | Neustar Customer Experience | Customer Experience | 2024 | n/a |
In 2024, Amsher Receivables Management implemented Neustar Customer Experience and deployed TruContact, Neustar's Dialer Intelligence capability, to optimize outbound dialing for collections. The Neustar Customer Experience deployment targeted Amsher's collections business function and was scoped across operations in the United States to improve consumer contact strategies.
The implementation centered on the TruContact Dialer Intelligence module, configured to prioritize contacts, sequence outbound attempts, and support real time decisioning consistent with Customer Experience platform workflows. Configuration work emphasized dialing cadence, call prioritization, and automated call sequencing to raise right party contact rates and manage increased inbound responses.
Operational coverage included Amsher's collections teams and inbound call handling processes, with governance updates to dialing policies and contact workflows to accommodate higher inbound volumes. According to the vendor case study, the deployment increased right party contact rates by 22 percent and doubled inbound consumer traffic, outcomes that were incorporated into revised contact routing and agent handling procedures.
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Duo Security | Professional Services | 1000 | $200M | United States | Neustar | Neustar Customer Experience | Customer Experience | 2015 | n/a |
In 2015, Duo Security integrated Neustar Customer Experience into its authentication and fraud detection flows. The work used Neustar’s IP Intelligence GeoPoint to enrich connection telemetry and strengthen account protection for users in the United States.
Neustar Customer Experience delivered Customer Experience capabilities by surfacing IP intelligence signals that allowed Duo to identify risky IP addresses and anonymous proxies. Implementation focused on ingesting GeoPoint verdicts into Duo’s authentication pipeline and mapping those risk attributes to access policies and adaptive authentication workflows.
The integration tied Neustar’s GeoPoint feed to Duo’s fraud detection and login decisioning systems, expanding Duo’s ability to surface connection based risk signals at the point of sign in. Operational coverage centered on account protection and authentication events across Duo’s customer base in the United States, with risk evaluation performed during each login attempt.
Governance and process changes included incorporating GeoPoint attributes into risk scoring and updating operational playbooks for security and incident response teams. Per the vendor announcement, the integration enabled Duo to identify risky IPs and anonymous proxies and strengthen login security.
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PrivacyStar | Professional Services | 30 | $3M | United States | Neustar | Neustar Customer Experience | Customer Experience | 2015 | n/a |
In 2015, PrivacyStar implemented Neustar Customer Experience to incorporate Neustar caller name CNAM services into its caller ID and call management consumer service in the United States. The work was anchored in the Customer Experience category and centered on improving name and number match rates for inbound calls.
The implementation integrated Neustar caller name CNAM lookups into PrivacyStar’s real time call handling and caller identification pipeline, extending call management and caller identification functional modules with CNAM data enrichment and name resolution capabilities. Operational scope was the United States consumer service offering, and business functions impacted included caller identification, call screening, and customer facing transparency features. The integration increased name and number match rates by about 50 percent, improving caller transparency for end users and strengthening PrivacyStar’s real time caller identification features as described in the vendor announcement.
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Buyer Intent: Companies Evaluating Neustar Customer Experience
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