List of New Relic One Customers
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Since 2010, our global team of researchers has been studying New Relic One customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased New Relic One for Network Management and Monitoring from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using New Relic One for Network Management and Monitoring include: Acko Technology & Services, a India based Professional Services organisation with 1200 employees and revenues of $163.0 million, Capillary Technologies, a India based Professional Services organisation with 800 employees and revenues of $38.0 million, Zoomcar, a India based Professional Services organisation with 191 employees and revenues of $9.0 million and many others.
Contact us if you need a completed and verified list of companies using New Relic One, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The New Relic One customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acko Technology & Services | Professional Services | 1200 | $163M | India | New Relic | New Relic One | Network Management and Monitoring | 2018 | n/a |
In 2018, Acko Technology & Services implemented New Relic One as part of a Network Management and Monitoring initiative to instrument applications, infrastructure and business metrics across its multi-cloud stack and to ensure 24/7 availability for customer-facing insurance services. The deployment emphasized unified telemetry collection and centralized dashboards to support continuous availability objectives.
The New Relic One implementation combined application performance monitoring and infrastructure observability with synthetic checks and real-user monitoring, and included network monitoring capabilities inferred as part of the broader observability rollout. Engineers configured alerting policies, service maps, traces and correlated logs to link application performance issues to infrastructure and network signals.
Instrumentations were integrated across the multi-cloud environment with telemetry feeds from applications, infrastructure and business metric sources, enabling operations, engineering and support teams to work from a single observability pane. Operational coverage prioritized customer-facing insurance services and supported 24/7 monitoring and incident detection workflows.
Governance centered on centralized alerting and incident response processes enforced through New Relic One, with service-level alerting and workflow orchestration for faster triage. The engagement reported mean time to detection under five minutes and reductions in mean time to repair and costs by about 20 percent, as described in the case study.
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Capillary Technologies | Professional Services | 800 | $38M | India | New Relic | New Relic One | Network Management and Monitoring | 2021 | n/a |
In 2021, Capillary Technologies deployed New Relic One for Network Management and Monitoring to gain full-stack visibility across its microservices and global deployments in the Asia Pacific region. The implementation focused on instrumenting distributed services and aggregating telemetry to support faster root cause analysis across cloud-hosted workloads and containerized applications.
The deployment leveraged New Relic One full-stack observability features, with inferred use of infrastructure and network monitoring capabilities alongside application performance monitoring and distributed tracing to centralize metrics, logs, and traces. Configuration emphasized centralized dashboards and alerting to surface network and infrastructure health, and to correlate service-level performance with underlying host and network signals.
Operational coverage centered on engineering and operations teams responsible for site reliability and incident response across APAC, using New Relic One to standardize troubleshooting workflows and visibility. New Relic One supported Network Management and Monitoring use cases that materially shortened mean time to remediate, reducing troubleshooting time from approximately 60 minutes to approximately 10 minutes, and improved overall uptime from 99.5 percent to 99.9 percent.
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Zoomcar | Professional Services | 191 | $9M | India | New Relic | New Relic One | Network Management and Monitoring | 2023 | n/a |
In 2023, Zoomcar standardized its observability on New Relic One to consolidate APM, infrastructure monitoring, distributed tracing and browser and synthetics monitoring across network, infrastructure and application layers in India. The deployment targets the Network Management and Monitoring category and centralizes telemetry for engineering, SRE and platform operations teams.
New Relic One was configured to collect APM traces from backend services, infrastructure metrics from hosts and cloud instances, browser instrumentation for client side performance and synthetics for availability checks. The implementation emphasized unified dashboards, correlated traces and metrics, and platform level alerting to enable cross layer analysis between application performance and infrastructure behavior.
Operational coverage explicitly included infrastructure monitoring usage across Zoomcar's India footprint and instrumentation of database performance, supporting backend engineering and platform teams. Distributed tracing linked front end checkout flows to backend database calls and infrastructure signals, enabling end to end visibility across network, application and infrastructure domains.
Governance centralized observability ownership with shared dashboards and alerting workflows, and adjusted incident response to leverage correlated telemetry. Outcomes reported from the consolidation on New Relic One included reduced backend resource use by 50 percent, 60 percent lower database CPU, an approximately 30 percent reduction in mean time to detect and mean time to resolve, and a 4 percent increase in checkout volume.
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