List of New Relic Synthetics Customers
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Since 2010, our global team of researchers has been studying New Relic Synthetics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased New Relic Synthetics for Network Management and Monitoring from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using New Relic Synthetics for Network Management and Monitoring include: Kmart Australia, a Australia based Retail organisation with 46000 employees and revenues of $8.08 billion, Elsevier, a Netherlands based Professional Services organisation with 9500 employees and revenues of $3.84 billion, Special Broadcasting Service (SBS) Australia, a Australia based Media organisation with 2000 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using New Relic Synthetics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The New Relic Synthetics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Elsevier | Professional Services | 9500 | $3.8B | Netherlands | New Relic | New Relic Synthetics | Network Management and Monitoring | 2017 | n/a |
In 2017, Elsevier implemented New Relic Synthetics as part of a broader observability and tool consolidation program, aligning the deployment with its Network Management and Monitoring objectives. The initiative focused on digital customer experience and web performance in Europe, instrumenting synthetic transactions to produce reproducible, global views of end-user performance and to surface region-specific network issues.
New Relic Synthetics was configured to run scripted checks and emulated user flows to detect DNS and network anomalies, and those synthetic monitors fed alerts into Elsevier’s incident response and centralized monitoring workflows. Operational coverage included web performance and digital customer experience teams, with governance tied to the consolidation program to standardize monitoring cadence and remediation processes. The deployment identified a network DNS issue affecting China and reduced page load times there from dozens of seconds to around 1.2 seconds, while enabling cost savings and improved incident response.
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Kmart Australia | Retail | 46000 | $8.1B | Australia | New Relic | New Relic Synthetics | Network Management and Monitoring | 2020 | n/a |
In 2020, Kmart Australia implemented New Relic Synthetics as part of a digital re-platforming effort to strengthen digital customer experience in retail across Australia. The deployment positioned New Relic Synthetics alongside APM and Browser monitoring to simulate user journeys and validate performance during peak shopping events, aligning the implementation with Network Management and Monitoring objectives for availability and end user experience validation.
New Relic Synthetics was configured to run scripted synthetic transactions and uptime checks that emulate critical customer flows, providing synthetic monitoring for checkout and browsing journeys. The implementation leveraged synthetic monitors and availability checks in concert with APM and Browser telemetry to correlate frontend errors with backend performance, enabling traceability across transaction stages and automated alerting for service degradation.
Integrations focused on visibility across web application tiers and point of sale systems, ensuring synthetic results and APM traces provided unified observability for both ecommerce and in-store POS interfaces. The solution supported frequent daily deployments by surfacing regressions before production impact, and it was used to validate performance during high load windows associated with peak shopping events.
Governance and rollout were executed as part of the broader re-platforming program, with monitoring policies and alerting thresholds embedded into release processes and incident handling workflows. The New Relic Synthetics deployment helped Kmart Australia achieve approximately 99.9% uptime, reduce MTTD to 17 minutes, and improve operational visibility across web and POS systems while supporting rapid deployment cadence.
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Special Broadcasting Service (SBS) Australia | Media | 2000 | $500M | Australia | New Relic | New Relic Synthetics | Network Management and Monitoring | 2022 | n/a |
In 2022, Special Broadcasting Service (SBS) Australia deployed New Relic Synthetics under the Network Management and Monitoring category to instrument end-to-end user experience for its SBS On Demand streaming platform ahead of FIFA World Cup 2022. New Relic Synthetics was implemented in concert with New Relic APM and centralized dashboards to create unified observability across synthetic checks, application performance monitoring, and real-time visualization.
Configuration focused on scripted synthetic transactions and APM instrumentation to provide transaction-level visibility and triage during live streaming events. Dashboards aggregated synthetic results and APM metrics, enabling anomaly detection workflows and surface-level root cause signals for engineering and operations teams.
The operational scope explicitly targeted digital customer experience for media and streaming in Australia, covering SBS On Demand during live events and peak traffic windows. The deployment supported delivery of 28 million hours of on-demand content and managed peaks of up to ~475,000 concurrent viewers, while improving cross-team visibility during high-profile broadcasts.
Governance centered on event-driven monitoring readiness, with monitoring practices and dashboards used to coordinate responses across platform, streaming engineering, and operations teams during the World Cup 2022 rollout. The implementation prioritized proactive detection of anomalies and real-time collaboration, aligning Network Management and Monitoring capabilities with live event operational requirements.
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