List of NewgenONE Case Management Customers
New Delhi, 110 067,
India
Since 2010, our global team of researchers has been studying NewgenONE Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NewgenONE Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NewgenONE Case Management for Case Management include: Centennial Bank, a United States based Banking and Financial Services organisation with 1800 employees and revenues of $619.0 million, Wilson Bank & Trust, a United States based Banking and Financial Services organisation with 561 employees and revenues of $168.0 million, Bank Midwest, a United States based Banking and Financial Services organisation with 150 employees and revenues of $36.0 million and many others.
Contact us if you need a completed and verified list of companies using NewgenONE Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NewgenONE Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank Midwest | Banking and Financial Services | 150 | $36M | United States | Newgen | NewgenONE Case Management | Case Management | 2024 | n/a |
In 2024, Bank Midwest implemented NewgenONE Case Management to digitize small-business lending and extend earlier Newgen based account opening capabilities in the United States. The deployment targeted loan intake and processing workflows for small business loans, aligning the NewgenONE Case Management application with existing digital onboarding work already deployed on Newgen platforms.
Configuration focused on case and loan management capabilities including document capture and indexing, case lifecycle orchestration, workflow automation, rules based task routing, and role based work queues. NewgenONE Case Management was configured to orchestrate loan adjudication steps, exception handling, and document centric review, leveraging standard case management and decision orchestration patterns common to the Case Management category.
Integrations were scoped to connect the NewgenONE Case Management application to core account opening processes and upstream loan origination touchpoints to improve loan processing and integrations. Operational coverage included lending operations, underwriting, and customer onboarding teams across Bank Midwest US operations, with the platform extending prior Newgen based digital onboarding components into lending workflows.
Governance established centralized workflow and rules governance to manage routing logic and exception queues, and rollout followed a phased approach from onboarding to full lending process coverage. Bank Midwest reported reduced manual work and automated workflows as outcomes from the NewgenONE Case Management implementation.
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Centennial Bank | Banking and Financial Services | 1800 | $619M | United States | Newgen | NewgenONE Case Management | Case Management | 2024 | n/a |
In 2024, Centennial Bank implemented NewgenONE Case Management to underpin NewgenONE’s digital deposit account opening solution across its US brands, deploying Case Management to govern account onboarding workflows. The deployment targeted online account onboarding and digital deposit account opening to streamline customer entry points and reduce manual intervention in account creation.
NewgenONE Case Management was used to instrument case intake and workflow orchestration for account opening, applying task assignment, document capture, and audit logging as primary functional capabilities consistent with Case Management platforms. The implementation positioned NewgenONE Case Management as the operational hub for routing account-opening cases, enforcing business rules, and maintaining a transaction-level audit trail for each customer onboarding instance.
Operational scope covered Centennial Bank’s retail brands in the United States, affecting retail deposit onboarding, operations teams, compliance monitoring, and customer service touchpoints. Governance shifted toward centralized case queues and rules-based routing to reduce handoffs, standardize decisioning steps, and create clearer escalation paths for exceptions in the account opening lifecycle.
The program explicitly aimed to reduce manual intervention and improve customer experience in online account onboarding, and it is expected to yield improvements in compliance oversight and operational efficiency through centralized case tracking and standardized workflows.
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Wilson Bank & Trust | Banking and Financial Services | 561 | $168M | United States | Newgen | NewgenONE Case Management | Case Management | 2020 | n/a |
In 2020, Wilson Bank & Trust implemented NewgenONE Case Management to automate account opening and commercial lending workflows. The Case Management deployment focused on the bank's United States operations, centralizing onboarding and loan origination processes across retail and commercial intake channels.
The implementation leveraged NewgenONE's case management, lead management, and loan origination capabilities to orchestrate end to end workflows, standardize document capture and routing, and embed exception handling and approval paths within unified case records. Configuration emphasized workflow orchestration, role based task assignment, and case lifecycle tracking to support account opening and commercial lending business functions.
Integrations were consolidated across systems in the United States, reducing point to point touchpoints and unifying case context for intake, underwriting, and servicing teams. Governance shifted toward centralized workflow ownership and standardized service level agreements, aligning operations between account opening and commercial lending groups. According to Newgen's public case study, the deployment cut onboarding times dramatically and delivered measurable turnaround time and productivity gains.
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Buyer Intent: Companies Evaluating NewgenONE Case Management
- YoBoHo New Media, a India based Media organization with 70 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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