List of NewgenONE Omnichannel Customer Engagement Customers
Newgen Software
A-6, Satsang Vihar Marg, Qutab Institutional Area,
New Delhi, 110 067,
India
New Delhi, 110 067,
India
91 11 4077 0100
Professional Services
4500
$145M
Since 2010, our global team of researchers has been studying NewgenONE Omnichannel Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NewgenONE Omnichannel Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NewgenONE Omnichannel Customer Engagement for Customer Engagement include: Mercedes-Benz India, a India based Automotive organisation with 1000 employees and revenues of $1.30 billion, Old Second Bancorp, a United States based Banking and Financial Services organisation with 877 employees and revenues of $280.0 million, Bank of Commerce, a Philippines based Banking and Financial Services organisation with 2000 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using NewgenONE Omnichannel Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NewgenONE Omnichannel Customer Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank of Commerce | Banking and Financial Services | 2000 | $110M | Philippines | Newgen | NewgenONE Omnichannel Customer Engagement | Customer Engagement | 2015 | n/a |
In 2015, Bank of Commerce implemented NewgenONE Omnichannel Customer Engagement as part of a publicly announced program to scan, digitize and manage documents to improve customer experience, aligning with the Customer Engagement category. The announcement from Newgen described document capture and digitization initiatives aimed at enhancing customer interactions across channels.
The implementation centered on centralized document generation and distribution and leveraged NewgenONE Omnichannel Customer Engagement capabilities typical of customer communications management, including digital capture and archival, template-driven document composition, and omnichannel outbound communications. Workflow orchestration and case management functionality were applied to route digitized documents into customer service and operations processes, enabling consistent customer correspondence across email, print, and branch channels.
Deployments integrated document scanning and digitization workflows with channel delivery endpoints and operational systems to support front office customer service, back office document processing, and branch operations across the Philippines. Governance was organized around centralized communications and document generation policies to standardize customer messaging and control versioning, while the public release emphasized an objective of improving customer experience rather than quantifying specific outcomes.
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Mercedes-Benz India | Automotive | 1000 | $1.3B | India | Newgen | NewgenONE Omnichannel Customer Engagement | Customer Engagement | 2025 | n/a |
In 2025, Mercedes-Benz India issued a purchase order to Newgen for a Loan Management System for Mercedes‑Benz Financial Services India and implemented NewgenONE Omnichannel Customer Engagement to operationalize borrower communications within the lending lifecycle in India. The implementation is positioned within the Customer Engagement category and focuses on digitalizing loan lifecycle touchpoints tied to origination, servicing and post-disbursement communications.
The NewgenONE Omnichannel Customer Engagement deployment was configured to support customer communication management and corporate communications management features, including template management, statement generation, notification orchestration and omnichannel delivery for borrowers. Functional modules implemented align with loan management workflows, covering loan origination orchestration, account servicing workflows, repayment scheduling notifications and collections communication templates.
Operational coverage centers on Mercedes‑Benz Financial Services India lending operations across India, with the platform handling borrower-facing notifications, account statements and servicing correspondence. The solution was set up to orchestrate communications across digital channels and to enforce consistent messaging and template governance across loan lifecycle stages.
Governance and process changes emphasized centralized template and communications control, compliance-oriented approval workflows for borrower notices and role-based operational ownership for customer engagement tasks. Rollout planning prioritized staged activation of communication templates and operational handoffs between servicing teams and customer contact functions.
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Old Second Bancorp | Banking and Financial Services | 877 | $280M | United States | Newgen | NewgenONE Omnichannel Customer Engagement | Customer Engagement | 2024 | n/a |
In 2024 Old Second Bancorp contracted Newgen to deploy NewgenONE Omnichannel Customer Engagement as a platform to support digital maintenance and to modernize customer-facing processes. The engagement positions NewgenONE Omnichannel Customer Engagement in the Customer Engagement category and frames the application as the bank's core instrument for orchestrating customer communications and digital channel workflows.
The deployment centers on NewgenONE low-code configuration for omnichannel messaging and customer communications management, with expected use of workflow automation, digital form orchestration, and case routing capabilities consistent with Customer Engagement implementations. Newgen positions OmniOMS alongside NewgenONE for customer communications, which indicates the implementation includes structured outbound and transactional communications capabilities and centralized content and template management.
Operational scope is focused on the bank's digital operations and customer-facing processes, covering online, mobile, branch touchpoints, and contact center interactions as typical channel endpoints for Customer Engagement systems. The multi-year arrangement implies a phased rollout across functional areas, with NewgenONE serving as the conduit between customer touchpoints and the bank's existing digital channels, while preserving integration flexibility for core banking and CRM endpoints without naming specific systems.
Governance and process changes are expected to emphasize low-code governance, configuration lifecycle controls, and staged change management to enable business-led updates to communications and workflows. The contractual structure and platform choice indicate a programmatic, multi-year modernization effort to centralize customer engagement workflows under NewgenONE Omnichannel Customer Engagement, aligning IT and customer operations around a governed low-code platform.
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Buyer Intent: Companies Evaluating NewgenONE Omnichannel Customer Engagement
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD NewgenONE Omnichannel Customer Engagement Coverage
NewgenONE Omnichannel Customer Engagement is a Customer Engagement solution from Newgen.
Companies worldwide use NewgenONE Omnichannel Customer Engagement, from small firms to large enterprises across 21+ industries.
Organizations such as Mercedes-Benz India, Old Second Bancorp and Bank of Commerce are recorded users of
NewgenONE Omnichannel Customer Engagement for Customer Engagement.
Companies using NewgenONE Omnichannel Customer Engagement are most concentrated in Automotive and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using NewgenONE Omnichannel Customer Engagement are most concentrated in India, United States and Philippines, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NewgenONE Omnichannel Customer Engagement across Americas, EMEA, and APAC.
Companies using NewgenONE Omnichannel Customer Engagement range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of NewgenONE Omnichannel Customer Engagement include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NewgenONE Omnichannel Customer Engagement customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.