List of NexJ CRM Customers
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Since 2010, our global team of researchers has been studying NexJ CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NexJ CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NexJ CRM for CRM include: Royal Bank of Canada, a Canada based Banking and Financial Services organisation with 96628 employees and revenues of $48.64 billion, American Family Insurance, a United States based Insurance organisation with 12500 employees and revenues of $17.10 billion, ANZ Bank, a Australia based Banking and Financial Services organisation with 43094 employees and revenues of $13.40 billion, Wells Fargo Advisors, a United States based Banking and Financial Services organisation with 12062 employees and revenues of $9.50 billion and many others.
Contact us if you need a completed and verified list of companies using NexJ CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NexJ CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Family Insurance | Insurance | 12500 | $17.1B | United States | NexJ Systems | NexJ CRM | CRM | 2012 | n/a |
In 2012, American Family Insurance implemented NexJ CRM and went live with NexJ’s Integrated Agent Desktop branded Apex. The CRM deployment in the United States established a single point of entry for agents and call center representatives, consolidating front office access to customer interactions. The implementation targeted insurance customer service and contact center operations.
The NexJ CRM deployment embedded workflow automation and a unified customer view within the Integrated Agent Desktop, providing consolidated interaction history and contextual information for agents. Configuration work centered on agent user interfaces, case intake flows, and embedded operational workflows to standardize call handling and policy servicing processes.
The rollout integrated 14 external systems, explicitly including telephony, policy, billing, quote, and application systems, enabling the Integrated Agent Desktop to surface policy and billing data alongside telephony context. Those integration points created a single transactional entry for agents and call center representatives and centralized data access while maintaining source system ownership for transactional records.
Governance emphasized standardizing call center and agent workflows through the embedded workflows in NexJ CRM, with the Apex desktop managing access and routing. According to the NexJ press announcement the U.S. deployment delivered a unified customer view and embedded workflows to improve customer service and call center productivity.
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ANZ Bank | Banking and Financial Services | 43094 | $13.4B | Australia | NexJ Systems | NexJ CRM | CRM | 2015 | n/a |
In 2015, ANZ Bank deployed NexJ CRM in the CRM category, replacing Oracle Siebel and completing a program of work that moved the platform from initial development into production environments. Implementation activity covered installation and configuration of all servers for NexJ CRM, with a designated CRM Environments Manager responsible for end to end environment provisioning and production readiness.
The implementation included formalized code deployment processes and operationalized DTS Batch data loads, with responsibility for all NexJ code deployments documented as part of the implementation. Source code repositories were created and maintained for the application, and policies and procedures were authored from scratch to ensure long term maintainability and repeatable release processes for NexJ CRM in the CRM domain.
Integration and operational coverage required coordination of vendor resources and internal DSI teams, explicitly including Websphere application server specialists, DBAs, and Windows infrastructure teams to support application hosting and database connectivity. The operational scope spanned development, test and production environments, and included training of DSI resources to transfer environment management and deployment responsibilities into the ongoing development organization.
Governance focused on documented deployment workflows, source control stewardship, and batch data load controls, with the CRM Environments Manager establishing change control and runbook documentation to support sustainment of NexJ CRM. The implementation narrative centers on platform architecture, deployment automation, operational handover, and governance constructs required to operate NexJ CRM for ANZ Bank in the CRM category.
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Royal Bank of Canada | Banking and Financial Services | 96628 | $48.6B | Canada | NexJ Systems | NexJ CRM | CRM | 2011 | n/a |
In 2011 Royal Bank of Canada began a multi-year strategic deployment of NexJ CRM to provide an integrated advisor workstation. RBC chose NexJ’s Integrated Advisor Desktop as a best-of-breed advisor workstation to consolidate client and household information and to integrate portfolio and account systems, entitlements, telephony, and other advisor tools within its CRM environment.
The implementation used NexJ’s Integrated Advisor Desktop modules to centralize client and household data, surface account and portfolio information at the advisor desktop, and enforce entitlements and access controls for advisor workflows. NexJ CRM was configured to support core advisor functions common to CRM and wealth management use cases, including client relationship management, household aggregation, account rollup, and advisor task orchestration.
Integrations were focused on portfolio and account systems, telephony, entitlement services, and adjacent advisor tools to create a unified advisor experience, with the deployment scoped initially to Canada and extended as a multi-year enterprise rollout. Operational coverage emphasized advisor and wealth management functions, with the platform positioned to support enterprise advisor workflows across RBC’s advisor channels.
Governance and rollout followed a strategic, phased approach, embedding entitlement controls and advisor workflow patterns into the Integrated Advisor Desktop configuration to align access and tool integration. The engagement explicitly aimed to increase advisor productivity and to support enterprise advisor workflows through consolidation of client data and tighter tool integration.
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Banking and Financial Services | 12062 | $9.5B | United States | NexJ Systems | NexJ CRM | CRM | 2015 | n/a |
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Buyer Intent: Companies Evaluating NexJ CRM
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Discover Software Buyers actively Evaluating Enterprise Applications
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