List of Next4biz BPM Customers
İstanbul, 34734,
Turkey
Since 2010, our global team of researchers has been studying Next4biz BPM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Next4biz BPM for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Next4biz BPM for Business Process Management include: Bosch Thermotechnik Turkey, a Turkey based Manufacturing organisation with 529 employees and revenues of $300.0 million, Yatas Yatak ve Yorgan, a Turkey based Manufacturing organisation with 3345 employees and revenues of $259.9 million, Oriflame Turkey, a Turkey based Consumer Packaged Goods organisation with 150 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Next4biz BPM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Next4biz BPM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bosch Thermotechnik Turkey | Manufacturing | 529 | $300M | Turkey | Next4biz | Next4biz BPM | Business Process Management | 2020 | n/a |
In 2020 Bosch Thermotechnik Turkey implemented Next4biz BPM as a Business Process Management solution to orchestrate omnichannel customer service and after-sales processes. The deployment supported service operations across Turkey and a 17-country distributor network, and the platform was branded internally as Bosch Focus.
The implementation focused on omnichannel customer service management and after-sales process management modules within Next4biz BPM, with configuration to centralize distributor requests and manage incoming inquiries as structured cases. The solution unified live chat into the case handling workflow, enabled centralized routing of distributor requests into queues, and introduced standardized process workflows and SLA orchestration consistent with Business Process Management practice.
Operational scope covered customer service and after-sales functions across internal teams and distributor partners, with governance centered on centralized intake and process standardization as described in the vendor customer story. The vendor case study frames this deployment as an omnichannel CSM and BPM initiative, and Bosch Thermotechnik Turkey reported increasing live chat usage alongside the centralization of distributor request handling.
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Oriflame Turkey | Consumer Packaged Goods | 150 | $80M | Turkey | Next4biz | Next4biz BPM | Business Process Management | 2016 | n/a |
In 2016 Oriflame Turkey implemented Next4biz BPM to centralize complaint and distributor workflows. Next4biz BPM, a Business Process Management solution, was used to provide omnichannel customer service across call center and digital channels and to improve response times and reporting.
The deployment organized functionality into complaint workflow orchestration and consultant management capabilities, with the BPM layer automating case intake, routing, SLA tracking, and escalation paths, and CRM or CSM capabilities maintaining sales consultant records and case histories. Configuration emphasized role-based task assignment, workflow templates for common complaint types, and reporting schemas for operational visibility.
Integrations focused on connecting call center telephony and digital touchpoints to a unified case repository, supporting roughly 200,000 sales consultants across Oriflame Turkey. Operational coverage included customer service and distributor management teams, while governance introduced standardized complaint triage, documented workflow ownership, and centralized reporting to enable consistent response handling and oversight.
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Yatas Yatak ve Yorgan | Manufacturing | 3345 | $260M | Turkey | Next4biz | Next4biz BPM | Business Process Management | 2019 | n/a |
In 2019, Yataş Yatak ve Yorgan implemented Next4biz BPM, deploying an integrated CRM-CSM and Business Process Management platform across its Turkish operations. The implementation aimed to reduce reliance on email-based processes and enable company-wide process measurement, faster complaint resolution, and new cross-business-unit reporting, as described in the vendor case study.
The Next4biz BPM deployment combined CRM-CSM capabilities with BPM workflow orchestration, including complaint management workflows, process instrumentation for measurement, and reporting modules exposed to business units. Configuration emphasized automation of complaint routing and escalation, standardized case handling procedures, and dashboards that provide operational visibility to business and service teams.
Deployment followed a roughly year-long rollout, with rapid adoption reported across internal teams and solution partners, and operational coverage across customer service and corporate business units in Turkey. Governance shifted toward centralized process measurement and standardized workflows, enabling the organization to manage complaint resolution processes consistently and produce new reporting across business units.
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