List of NFON Contact Center Customers
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Since 2010, our global team of researchers has been studying NFON Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NFON Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NFON Contact Center for Call Center include: De Rigo, a Italy based Manufacturing organisation with 3300 employees and revenues of $800.0 million, D.B. Group, a Italy based Transportation organisation with 1000 employees and revenues of $465.0 million, Schwabe Pharma Italia, a Italy based Life Sciences organisation with 150 employees and revenues of $16.0 million and many others.
Contact us if you need a completed and verified list of companies using NFON Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NFON Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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D.B. Group | Transportation | 1000 | $465M | Italy | NFON | NFON Contact Center | Call Center | 2021 | n/a |
In 2021, D.B. Group implemented NFON Contact Center as part of a telephony modernization initiative, deploying cloud telephony across approximately 48 offices in Italy. The NFON Contact Center deployment is categorized under Call Center and was paired with NFON Cloudya to consolidate voice infrastructure and externalize telephony control into a cloud service.
The implementation focused on Call Center capabilities, with configuration aligned to queue management and agent tooling for inbound customer interactions, consistent with standard contact center workflows. NFON Contact Center was configured to support call routing, queue handling, and agent presence, and the deployment included agent interfaces and supervisor controls typical for call distribution and monitoring.
A core integration point was the connection between NFON Cloudya telephony and the customer relationship management system, the CRM integration described in the case study. That CRM integration enabled screen-pop, call context persistence, and telephony-triggered CRM workflows to support customer-service and logistics coordination across operations and service teams.
Operational governance emphasized centralized telephony policy and configuration management, with call handling standards and CRM-linked workflow rules to align customer-service and logistics processes. The scope of the rollout covered customer-service and logistics coordination functions across the group, and NFON Contact Center was positioned as the platform for unifying telephony, queue management, and CRM-driven agent workflows.
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De Rigo | Manufacturing | 3300 | $800M | Italy | NFON | NFON Contact Center | Call Center | 2019 | KLF Italia Italy |
In 2019, De Rigo decided to modernize its customer-service operations and selected NFON Contact Center in the Call Center category. The decision targeted De Rigo Vision in Italy and defined a program to consolidate telephony and extend multichannel customer engagement for customer-service and post-sales support functions.
The implementation deployed NFON's Ncontact Center to enable multichannel handling including Web and SMS, with planned Chat and WhatsApp channels, and to centralize approximately 300 extensions. Configuration work focused on multichannel routing and unified extension management to provide a consistent agent experience across channels and reduce telephony fragmentation.
Installation began in June 2020 with partner KLF Italia in Italy leading the rollout and technical deployment. Operational coverage emphasized customer-service teams and post-sales support, with the platform used to unify inbound handling and streamline agent queuing and call distribution across the consolidated estate.
The case study explicitly references Ncontact Center usage and reports outcomes tied to the implementation, including reduced telephony costs and improved post-sales support responsiveness. Governance and rollout followed a partner-led installation timeline beginning June 2020, aligning platform configuration with customer-service workflows and operational requirements.
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Schwabe Pharma Italia | Life Sciences | 150 | $16M | Italy | NFON | NFON Contact Center | Call Center | 2022 | n/a |
In 2022, Schwabe Pharma Italia implemented NFON Contact Center to enhance its customer service operations. The NFON Contact Center implementation was layered on an existing NFON Cloudya deployment with Microsoft Teams integration, and the NFON Contact Center Hub was designated as the central orchestration layer for inbound queueing and routing. The deployment targeted the customer service function in Italy, focusing on queue management and agent performance.
The configuration centralized Contact Center Hub modules for queue management, contact routing, and agent performance monitoring, and included real time dashboards and reporting typical of Call Center solutions to support operational supervision. Automation of call distribution and presence aware routing to Microsoft Teams users was configured to streamline customer service workflows and reduce manual handoffs. The vendor case study explicitly describes NFON Contact Center and the Teams integration as core technical components of the implementation.
Operational governance included revised customer service workflows and enhanced agent monitoring processes to support remote continuity during the COVID period, with rollout timed to maintain business continuity. Integrations were explicitly NFON Cloudya and Microsoft Teams, enabling unified telephony and collaboration for agents. The documented outcome was improved efficiency and business continuity during the pandemic as described in the vendor case study.
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