List of NGDATA Intelligent Engagement Platform Customers
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Since 2010, our global team of researchers has been studying NGDATA Intelligent Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NGDATA Intelligent Engagement Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NGDATA Intelligent Engagement Platform for Customer Engagement include: Bouygues Telecom, a France based Communications organisation with 10500 employees and revenues of $8.47 billion, Belfius Bank, a Belgium based Insurance organisation with 6936 employees and revenues of $3.20 billion, Alliant Credit Union, a United States based Banking and Financial Services organisation with 658 employees and revenues of $180.0 million and many others.
Contact us if you need a completed and verified list of companies using NGDATA Intelligent Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NGDATA Intelligent Engagement Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alliant Credit Union | Banking and Financial Services | 658 | $180M | United States | NGDATA | NGDATA Intelligent Engagement Platform | Customer Engagement | 2019 | n/a | In 2019 Alliant Credit Union deployed the NGDATA Intelligent Engagement Platform to modernize mortgage broker onboarding and provision a data driven portal for its US broker network. The implementation targeted Customer Engagement use cases, focusing on CRM style engagement and automated onboarding workflows within mortgage operations. The deployment emphasized customer data platform capabilities and onboarding automation, configuring CDP style customer data integration to consolidate broker and borrower records, enforce data validation, and automate document and identity checks. NGDATA Intelligent Engagement Platform was configured to orchestrate multi step onboarding flows, trigger calls to verification services, and present a broker facing portal that accelerated user acceptance and data capture. Integrations were implemented to centralize broker and loan applicant information into the platform and to feed structured profiles back into Alliant operational workflows and CRM processes. The operational scope covered mortgage operations and the broker channel in the United States, with the portal serving as the primary interface for broker onboarding and ongoing engagement. Governance work included redefining onboarding process steps, implementing role based access controls for broker users and operations staff, and operationalizing automated workflows to reduce handoffs. The case explicitly reports improved data quality and a reduction in onboarding time from days to minutes for brokers, outcomes achieved through the NGDATA Intelligent Engagement Platform and the Customer Engagement oriented configuration. | |
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Belfius Bank | Insurance | 6936 | $3.2B | Belgium | NGDATA | NGDATA Intelligent Engagement Platform | Customer Engagement | 2016 | n/a | In 2016 Belfius Bank deployed the NGDATA Intelligent Engagement Platform to build real-time Customer DNA and deliver next best offer programs through its mobile app. The NGDATA Intelligent Engagement Platform was used as a Customer Engagement solution to anchor a mobile first personalization strategy across retail banking in Belgium. The implementation established a real-time customer profile store labeled Customer DNA and a decisioning layer for next best offer selection and mobile campaign orchestration. The deployment leveraged transaction and behavioral signals to generate contextual offers and to orchestrate in app and push campaigns, reflecting standard Customer Engagement capabilities such as segmentation, real-time decisioning, and campaign orchestration. Rollout concentrated on the Belfius mobile app and affected marketing, product and retail banking functions, with operational governance focused on campaign orchestration and offer approval workflows. The program reported explicit commercial outcomes, including an approximately 40 percent increase in net deposits and large uplifts in pension and insurance product sales, and module usage aligns with next best offer and mobile campaign orchestration. | |
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Bouygues Telecom | Communications | 10500 | $8.5B | France | NGDATA | NGDATA Intelligent Engagement Platform | Customer Engagement | 2018 | n/a | In 2018, Bouygues Telecom deployed the NGDATA Intelligent Engagement Platform to deliver personalized support videos as part of its Customer Engagement initiatives. The deployment used NGDATA SmartVideo capability within the NGDATA Intelligent Engagement Platform, aligning the application with customer support and engagement objectives at Bouygues Telecom in France. The implementation centered on the SmartVideo personalization module as an intelligent add on to the NGDATA Intelligent Engagement Platform and its CDP oriented engagement functions. Configuration work included audience profiling and video content personalization rules, orchestration workflows for support use cases, and template driven rendering to deliver individualized video assets at scale, consistent with Customer Engagement functional practices. Operational coverage focused on customer support and contact center channels, where the SmartVideo capability was used to enable self service and support orchestration and to reduce inbound contact center volume. Public reporting cites high engagement metrics, including strong view and completion rates and elevated clickthroughs, indicating the initiative affected customer interactions across Bouygues Telecom support touchpoints in France. Governance emphasized content and orchestration control to manage personalized video templates and delivery rules, integrating campaign and support workflows into existing customer engagement processes. Rollout appears to have been implemented as a targeted support automation capability within Bouygues Telecom, with operational ownership concentrated in support and contact center teams. |
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