List of NICE CXone Mpower Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
8726
$2.7B
Since 2010, our global team of researchers has been studying NICE CXone Mpower customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE CXone Mpower for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE CXone Mpower for Customer Experience include: National Grid USA, a United States based Utilities organisation with 18177 employees and revenues of $15.20 billion, Fulton Bank, a United States based Banking and Financial Services organisation with 3400 employees and revenues of $1.18 billion, Staysure, a United Kingdom based Insurance organisation with 500 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using NICE CXone Mpower, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE CXone Mpower customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Fulton Bank | Banking and Financial Services | 3400 | $1.2B | United States | Nice Systems | NICE CXone Mpower | Customer Experience | 2024 | n/a | In 2024 Fulton Bank deployed NICE CXone Mpower to advance its Customer Experience capabilities across retail and contact center channels. The initiative targets contact center operations supporting members and internal employees across Fulton Bank’s regional footprint in Pennsylvania, New Jersey, Maryland, Delaware, and Virginia, with an emphasis on agent augmentation and digital self-service. The implementation includes CXone Mpower Copilot, CXone Mpower Autopilot, and the enhanced knowledge management module CXone Mpower Expert, all delivered on NICE’s Enlighten-powered AI platform. NICE CXone Mpower is configured to centralize Fulton Bank’s knowledge base as a consolidated single source of truth, and to provide generative AI driven agent assist and automated self-service workflows trained on Fulton Bank’s knowledge articles. Operational design focuses on omnichannel self-service orchestration and real-time agent augmentation, where Copilot surfaces relevant member information and next-best actions during live interactions and Autopilot enables guided member self-service across channels. The deployment emphasizes knowledge management consolidation, design and operation of virtual agents and workflow automation, and instrumentation of interaction context to support faster resolution paths. Governance and rollout center on consolidating knowledge governance into the CXone Mpower platform, reshaping agent workflows to incorporate AI-suggested actions, and standardizing content as the authoritative knowledge source. Fulton Bank states the program will improve efficiencies for employees and members and increase customer satisfaction through faster resolutions, while design and operational ownership remain with the bank and NICE’s CXone Mpower platform. | |
 |
National Grid USA | Utilities | 18177 | $15.2B | United States | Nice Systems | NICE CXone Mpower | Customer Experience | 2025 | n/a | In 2025, National Grid implemented NICE CXone Mpower, deploying the NICE CXone Mpower application within the Customer Experience category to modernize contact center operations. The deployment targeted a 2100 agent contact center operating across New York and Massachusetts, with explicit goals of improved interaction management, seamless access to data, and integration flexibility through extensive APIs. The implementation configured core modules including Workforce Management IEX, Quality Management, Interaction Analytics, Enlighten AI for CSAT, Recording, Employee Engagement Manager, Interaction Hub, and Value Realization Services. Functional configuration emphasized automated scheduling and quality processes, custom reporting via Power BI, multi-ACD support, and historical playback for Interaction Hub to enable richer interaction search and review workflows. Architecturally the NICE CXone Mpower platform was provisioned as an open, API-first contact center platform to reduce data silos and provide backend data access to analytics teams. Integrations included direct data feeds to Power BI for custom reporting, API-based interoperability to support multi-ACD operations, and centralized interaction capture to consolidate recordings and analytics that had previously been fragmented across on-premises tools such as Witness and Calabrio. Rollout was executed as a phased transition to avoid service disruption, with governance focused on compliance assurance through interaction analytics and real-time quality monitoring. Workforce Management IEX was configured to address complex, union-based scheduling rules and to automate shift bidding and scheduling workflows, while reporting and Employee Engagement Manager supported operational visibility for contact center, workforce, and quality assurance teams. Increased system stability and reliability and improved access to historical interaction data were core operational outcomes stated for the deployment. | |
 |
Staysure | Insurance | 500 | $150M | United Kingdom | Nice Systems | NICE CXone Mpower | Customer Experience | 2025 | n/a | In 2025, Staysure implemented NICE CXone Mpower to transform its Customer Experience operations as it pursues growth across the European travel insurance market. NICE CXone Mpower was chosen through a competitive tender for its AI driven omnichannel capabilities and real time assistance features, aligning the project to the Customer Experience category and the company objective to deliver seamless, personalized service. The deployment centralizes digital channels including WhatsApp, SMS, chat and voice into a unified platform, enabling a fluid omnichannel experience that bridges online and offline interactions. Functional components implemented include CXone Mpower Copilot for real time AI assistance, CXone Mpower Expert for a centralized knowledge base, and AI driven automation for Quality Management and sentiment analysis that reviews 100 percent of customer interactions. Operational scope focuses on Staysure customer service operations and agent workflows across travel insurance lines, with configuration aimed at surfacing policy and healthcare guidance during agent interactions. The platform supports accelerated agent training and reduced onboarding time by delivering intelligent guidance at the point of interaction and centralizing institutional knowledge for consistent service handling. Governance shifts emphasize centralized knowledge management and automated quality controls, applying sentiment analytics to streamline compliance and complaints processes. Workflow restructuring prioritizes guided decision support for agents, automated review of interactions for quality assurance, and continuous improvement loops fed by interaction analytics. The program was executed with collaboration from implementation partner SVL, who supported Staysure through the tender and deployment phases. Staysure expects the NICE CXone Mpower implementation to help scale customer service, accelerate agent readiness and consistently deliver higher quality service through AI driven automation and omnichannel orchestration. |
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating NICE CXone Mpower
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NICE CXone Mpower. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating NICE CXone Mpower for Customer Experience include:
- Hawa Internet Services Netherlands, a Netherlands based Communications organization with 10 Employees
- New York State Department of Taxation, a United States based Government company with 4000 Employees
- Pinellas County, FL, a United States based Government organization with 3100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD NICE CXone Mpower Coverage
NICE CXone Mpower is a Customer Experience solution from Nice Systems.
Companies worldwide use NICE CXone Mpower, from small firms to large enterprises across 21+ industries.
Organizations such as National Grid USA, Fulton Bank and Staysure are recorded users of
NICE CXone Mpower for Customer Experience.
Companies using NICE CXone Mpower are most concentrated in Utilities, Banking and Financial Services and Insurance, with adoption spanning over 21 industries.
Companies using NICE CXone Mpower are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE CXone Mpower across Americas, EMEA, and APAC.
Companies using NICE CXone Mpower range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of NICE CXone Mpower include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NICE CXone Mpower customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.