List of NICE CXone Workforce Management Customers
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Since 2010, our global team of researchers has been studying NICE CXone Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE CXone Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE CXone Workforce Management for Workforce Management include: Freddie Mac, a United States based Banking and Financial Services organisation with 8004 employees and revenues of $21.20 billion, Manpower, a United States based Professional Services organisation with 27900 employees and revenues of $18.92 billion, Kingfisher UK, a United Kingdom based Retail organisation with 81710 employees and revenues of $15.52 billion, Worldpay for FIS, a United Kingdom based Professional Services organisation with 5500 employees and revenues of $5.00 billion, Unisys, a United States based Professional Services organisation with 16500 employees and revenues of $2.02 billion and many others.
Contact us if you need a completed and verified list of companies using NICE CXone Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE CXone Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Freddie Mac | Banking and Financial Services | 8004 | $21.2B | United States | Nice Systems | NICE CXone Workforce Management | Workforce Management | 2017 | n/a |
In 2017, Freddie Mac implemented NICE CXone Workforce Management as its Workforce Management platform to centralize forecasting and staffing functions for contact center and service operations. The deployment emphasized standard Workforce Management capabilities, with NICE CXone Workforce Management configured for long and short term forecasting, schedule creation, real time adherence monitoring, intraday management and operational reporting.
Configuration work focused on functional modules for demand forecasting, automated schedule optimization, shift assignment and dashboards for workforce analysts. Forecasting long and short term was a stated competency requirement, and the implementation reflected that by instrumenting forecasting workflows, staffing models and reporting to support day to day and planning activities within Workforce Management.
Operational coverage was organized around a dedicated WFM function, staffed by personnel with 8 plus years of workforce management experience and demonstrated knowledge of Verint, NICE IEX, Aspect and inContact systems. Governance emphasized consultation, cross team collaboration, relationship management with internal customers and training, with role expectations for leadership, embracing change and continual skills growth to sustain Workforce Management processes.
The delivery approach combined role based process ownership, configuration of NICE CXone Workforce Management modules and ongoing WFM capability development to embed forecasting and scheduling disciplines. Success criteria highlighted the need for deep WFM experience, strong communication skills and the ability to use data to inform strategy, aligning the Freddie Mac Workforce Management function with best practice operational workflows.
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Hinduja Global Solutions UK | Professional Services | 3000 | $106M | United Kingdom | Nice Systems | NICE CXone Workforce Management | Workforce Management | 2019 | n/a |
In 2019 Hinduja Global Solutions UK deployed NICE CXone Workforce Management to centralize contact center forecasting, scheduling, intraday management, and real time adherence across its UK operations. The NICE CXone Workforce Management rollout targeted operational staffing and shift orchestration for HGS contact centers, including teams that supported a client migration of more than 500,000 customers and the rapid adoption of remote working for frontline staff.
The implementation configured core Workforce Management modules such as demand forecasting, schedule optimization, intraday reforecasting, real time adherence, agent self service for shift swaps and time off requests, and consolidated performance reporting. Configuration emphasized skills based scheduling and exception handling to align agent assignments with client service level agreements and operational coverage requirements.
Operational governance embedded WFM outputs into people management workflows for absence and lateness tracking, performance management, onboarding, coaching, and attrition reporting. The deployment linked workforce data feeds with contact center operational sources and performance reporting, enabling team managers to assign responsibilities, run 1:1s, and manage day to day scheduling and adherence during major client program changes.
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Kingfisher UK | Retail | 81710 | $15.5B | United Kingdom | Nice Systems | NICE CXone Workforce Management | Workforce Management | 2019 | n/a |
In 2019 Kingfisher UK implemented NICE CXone Workforce Management to address contact centre staffing and scheduling needs across its group contact centre application estate. The engagement began with an RFP and solution architecture activity to embed NICE CXone Workforce Management into the existing contact centre landscape supporting Screwfix and broader group channels.
The deployment design for NICE CXone Workforce Management covered standard workforce management capabilities including forecasting, capacity planning, schedule creation and adherence monitoring, and was modeled to support web, store and contact centre sales operations. Configuration work emphasized aligning workforce schedules with omnichannel demand patterns and integrating forecasting inputs from digital sales channels.
Architecturally the solution was designed to integrate with the group digital platform, working with APIs exposed primarily by the OMS, the PIM and the DAM, and to exchange transactional and master data with SAP SD, SAP FI and group master data services. The scope also included integration points to a new SAP supported Fulfillment Centre, a custom carrier and transport management system, incumbent Exorigo UPOS ePOS infrastructure to maintain Polish fiscalisation compliance, local contact centre providers and multiple market digital providers and custom applications.
Governance and rollout were driven by product owners and a lead solution architect role that developed solution principles for group deployment, including adaptations for legal and market requirements in Poland. The program approach combined RFP driven vendor selection with architecture specification and cross functional alignment across contact centre, web and store sales teams for phased deployment of NICE CXone Workforce Management.
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Professional Services | 27900 | $18.9B | United States | Nice Systems | NICE CXone Workforce Management | Workforce Management | 2019 | n/a |
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Healthcare | 16400 | $1.2B | United Kingdom | Nice Systems | NICE CXone Workforce Management | Workforce Management | 2022 | n/a |
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Professional Services | 16500 | $2.0B | United States | Nice Systems | NICE CXone Workforce Management | Workforce Management | 2022 | n/a |
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Professional Services | 5500 | $5.0B | United Kingdom | Nice Systems | NICE CXone Workforce Management | Workforce Management | 2021 | n/a |
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Buyer Intent: Companies Evaluating NICE CXone Workforce Management
- Ashray Ghansoli Hospital, a India based Healthcare organization with 12 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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