List of Noetica NVP Customers
Robertsbridge, TN32 5BB,
United Kingdom
Since 2010, our global team of researchers has been studying Noetica NVP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Noetica NVP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Noetica NVP for PBX, VoiP and Phone Systems include: Unilever UK & Ireland, a United Kingdom based Manufacturing organisation with 128000 employees and revenues of $60.67 billion, Res Q Ltd, a United Kingdom based Communications organisation with 1800 employees and revenues of $85.0 million and many others.
Contact us if you need a completed and verified list of companies using Noetica NVP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Noetica NVP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Res Q Ltd | Communications | 1800 | $85M | United Kingdom | Noetica | Noetica NVP | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018, Res Q Ltd implemented Noetica NVP, a PBX, VoiP and Phone Systems application to serve as the core telephony platform for its contact centre operations across two sites in Kingston upon Hull and a site in Seaham Tyne-Side. Noetica NVP is described as a bespoke VoIP platform that functions as the backbone of the business systems and is critical in providing a continuous telephony service.
The deployment emphasized real-time reporting and historical accounting and auditing capabilities, supporting fast, detailed reports for customers as a primary competitive differentiator. Functional capabilities implemented included customer facing dialler workflows, call routing and calling floor configuration, call recording and reporting, and administrative integration with Active Directory and Group Policy for user provisioning and permissioning.
The telephony estate was integrated into a hybrid infrastructure where 95 percent of the 110 servers were hosted in Azure, with the remaining hosts split across the three sites and a Kingston Communications data centre. Multiple MPLS connections linked the sites, Azure, and primary clients Vodafone and BT, enabling private network connectivity between the Noetica NVP PBX, client endpoints and on premise dialler components such as the Noble system referenced in operational support notes.
Operational governance included security process, documentation and infrastructure changes led by the IT Security manager, which delivered full PCI accreditation within four months of appointment and maintained successful renewals over the subsequent three years. Later operational shifts toward hybrid onsite and work from home models leveraged Office 365, Azure administration and an MDM solution alongside other security tooling to extend secure management and administration of the Noetica NVP telephony environment.
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Unilever UK & Ireland | Manufacturing | 128000 | $60.7B | United Kingdom | Noetica | Noetica NVP | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018 Unilever UK & Ireland implemented Noetica NVP in the PBX, VoiP and Phone Systems category to centralize AFH telephony operations for call centre and field teams. The deployment targeted client service and account management functions, supporting AFH Telephony and the Field Team across multi site call centre and territory based field activity. Scope included outbound campaign routing, maintenance and manipulation of dial lists, and operational coordination between telephony and field journeys.
Noetica NVP was configured as a dialler platform providing campaign management, call list provisioning, and analytics driven reporting, with dialler optimization tuned for multi site efficiency and journey planning to minimize travel time for field agents. The Noetica dialler platform integrated with Caterlyst CRM to synchronize campaign data, provide call context to agents, and enable list management workflows. Operational workflows implemented included KPI setting and performance management for telephony teams, creation of dialing strategies informed by performance analysis, and production of regular performance reports for Call Centre Managers and wider business stakeholders. The configuration leveraged predictive dialing, automated campaign orchestration, and reporting capabilities aligned to PBX, VoiP and Phone Systems functional terminology.
Governance and rollout were managed by client service leads who conducted one to ones, performance management, weekly reviews with data providers, and quarterly meetings with directors to review recommendations. The program included field visits with territory managers to deliver real time market analysis and the telephony business was tuped across to McCurrach to improve efficiency as part of operational changes. Noetica NVP therefore functioned as the telephony backbone linking PBX, VoiP and Phone Systems capabilities to account management, call centre operations, and field sales workflows at Unilever UK & Ireland.
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