List of Norstar Nortel VoIP Customers
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Since 2010, our global team of researchers has been studying Norstar Nortel VoIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Norstar Nortel VoIP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Norstar Nortel VoIP for PBX, VoiP and Phone Systems include: Ministry of Defence UK, a United Kingdom based Government organisation with 192409 employees and revenues of $75.26 billion, Standard Life Aberdeen, a United Kingdom based Banking and Financial Services organisation with 4719 employees and revenues of $1.90 billion, MotorCity Casino Hotel, a United States based Leisure and Hospitality organisation with 3000 employees and revenues of $600.0 million and many others.
Contact us if you need a completed and verified list of companies using Norstar Nortel VoIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Norstar Nortel VoIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ministry of Defence UK | Government | 192409 | $75.3B | United Kingdom | Telephone Magic | Norstar Nortel VoIP | PBX, VoiP and Phone Systems | 2015 | n/a |
In 2015, the Ministry of Defence UK implemented Norstar Nortel VoIP under an extension of the Defence Fixed Telecommunications System contract, with British Telecommunications selecting Nortel multiservice switching and voice over IP solutions. This deployment is categorized as PBX, VoiP and Phone Systems and was delivered as part of a wide area communications program covering more than 2,000 locations, providing voice services for over 200,000 subscribers and Ethernet connectivity to approximately 150,000 terminals.
The Norstar Nortel VoIP implementation centered on multiservice switching and voice over IP capabilities typical of carrier-grade PBX and phone system rollouts, including centralized voice switching, call control and subscriber provisioning to support large scale voice services. BT and Nortel jointly established a $5.4 million Network Development Lab to test services and applications for the planned ministry network, enabling lab validation of handset provisioning, call routing and service orchestration prior to field rollout.
Operationally the program integrated Nortel voice systems with the BT provided wide area network and Ethernet backbone, positioning the Norstar Nortel VoIP application to serve core MoD communications across departments and sites. The contract extension was estimated to be worth approximately $42 million to Nortel over two years, and the ministry was projected to realize about $27 million in annual savings through greater operational and user efficiencies.
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MotorCity Casino Hotel | Leisure and Hospitality | 3000 | $600M | United States | Telephone Magic | Norstar Nortel VoIP | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019, MotorCity Casino Hotel implemented Norstar Nortel VoIP to provide enterprise telephony for its Detroit property. The Norstar Nortel VoIP deployment addressed the companys PBX, VoiP and Phone Systems requirements and was managed by the inhouse network engineering team responsible for Windows servers and Active Directory.
The implementation focused on core PBX capabilities, including call routing, extension management, voicemail and management of both wired and WiFi VoIP endpoints. Administration and ongoing configuration work included provisioning, troubleshooting and routine performance tuning of the Nortel phone system, with operational procedures aligned to property communications needs.
Operational management of Norstar Nortel VoIP ran alongside the organizations Windows server and Active Directory environment and required coordination with the Property Management System for propertylevel communications workflows. Governance was maintained through IT operational ownership, documented company procedures and onsite network engineering, with responsibilities covering administration, analysis, troubleshooting and ensuring systems operated within company policy.
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Standard Life Aberdeen | Banking and Financial Services | 4719 | $1.9B | United Kingdom | Telephone Magic | Norstar Nortel VoIP | PBX, VoiP and Phone Systems | 2012 | n/a |
In 2012, Standard Life Aberdeen implemented Norstar Nortel VoIP across its UK telephone estate. The Norstar Nortel VoIP deployment is categorized under PBX, VoiP and Phone Systems and was supported operationally by the corporate service desk during the same period.
Support and configuration work for Norstar Nortel VoIP centered on core PBX capabilities, including call control and desk phone endpoint provisioning, user account administration, and structured call logging and escalation workflows. Service desk responsibilities documented for the environment included 1st and 2nd line incident handling, account administration tasks, handset configuration troubleshooting, and organized call logging and escalation to specialist teams.
The operational support environment included Citrix XenApp for remote access and virtual session support, with server virtualization managed via vCentre 4 and Microsoft Hyper-V for underlying infrastructure services. Day to day operational coverage focused on VoIP desk phones across UK sites, with the service desk acting as the primary customer contact point for telephone issues and incident intake.
Governance and operational processes were organized around a two tier support model, with the service desk providing 1st and 2nd line support, escalation procedures to 2nd line management, and internal service desk controls such as team rota management, training responsibilities, and liaison between front line technicians and escalation teams.
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