List of Novochat Customers
NovoChat
71 Ayer Rajah Crescent,
Singapore, 139951,
Singapore
Singapore, 139951,
Singapore
n/a
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying Novochat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Novochat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Novochat for Chatbots and Conversational AI include: Invictus Family, a Singapore based Education organisation with 200 employees and revenues of $20.0 million, Love18chocolate, a Malaysia based Consumer Packaged Goods organisation with 50 employees and revenues of $5.0 million, Vertical Institute, a Singapore based Education organisation with 40 employees and revenues of $4.0 million, Messengerco Gift, a Malaysia based Retail organisation with 10 employees and revenues of $2.0 million, Wellcome Pharmacy, a Malaysia based Life Sciences organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Novochat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Novochat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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doctorkayu | Retail | 10 | $2M | Malaysia | Novochat | Novochat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, doctorkayu implemented Novochat on its public website. Novochat was deployed as a web-embedded conversational widget delivering Chatbots and Conversational AI capabilities to support customer engagement, product discovery, and basic sales support workflows for the Malaysia-based retail site.
Configuration emphasizes conversational flow authoring, intent-driven FAQ routing, scripted dialogue, and on-page lead capture within the Novochat management console, with administration managed by internal staff given the company size. The implementation centers on the Novochat application, providing real-time messaging, event-triggered prompts, and analytics instrumentation typical of Chatbots and Conversational AI solutions to streamline customer interactions on the site.
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Global Hearing Care Centre | Leisure and Hospitality | 10 | $2M | Malaysia | Novochat | Novochat | Chatbots and Conversational AI | 2023 | n/a |
In 2023 Global Hearing Care Centre deployed Novochat on its public website to support customer engagement and online enquiry handling. Novochat is implemented as a Chatbots and Conversational AI application to provide an always-on front door for client questions and contact capture tied to the clinic's web presence.
The deployment centers on embedding the Novochat web chat widget and configuring conversational workflows consistent with Chatbots and Conversational AI best practices. Configuration work includes scripted FAQ responses, contact form capture and appointment inquiry flows, along with administrative controls for managing conversational scripts and response templates through the Novochat console.
Operational scope is limited to the Global Hearing Care Centre website, with business functions impacted including customer service, appointment intake and web lead capture. Given the company size and site-level deployment the implementation implies consolidation of operational ownership with front-desk and clinic administration, using the Novochat administrative interface for ongoing message handling and conversational updates.
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Invictus Family | Education | 200 | $20M | Singapore | Novochat | Novochat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Invictus Family deployed Novochat, implementing a Chatbots and Conversational AI solution on its Singapore-based education website. The deployment focused on automating front-line digital engagement for admissions inquiries and student support, connecting conversational interfaces to existing web touchpoints and departmental workflows across marketing and student services.
Novochat was configured with standard conversational modules including intent classification, dialog tree orchestration, FAQ automation, session management, and lead capture forms. Configuration work emphasized conversational flow design, training of intent models and entity extraction for education-specific queries, and provisioning of agent handoff triggers to route conversations that required human follow up.
The chatbot widget is embedded in the public site which is delivered using Phusion Passenger, indicating a server side hosting model for the web application and static assets that surface the Novochat interface. Operational governance established content update workflows owned by marketing and student services, iterative model retraining cycles, and monitoring of conversation logs for quality assurance and ongoing tuning of the Chatbots and Conversational AI deployment.
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Kumang | Consumer Packaged Goods | 10 | $1M | Malaysia | Novochat | Novochat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Kumang deployed Novochat on their website. The deployment uses Novochat as the customer-facing conversational layer and is categorized under Chatbots and Conversational AI, providing an always-on channel for web visitors to interact with Kumang, a Malaysia-based consumer packaged goods company.
The implementation centers on an embedded web chat widget, conversational flows for product FAQs, order inquiries and basic lead capture, and intent routing to escalate conversations to human staff when needed. Novochat is configured for scripted response libraries and lightweight natural language understanding, with content and dialogue flows managed through the application administration interface.
Operational coverage is limited to the public website and is intended to support customer service and e-commerce touchpoints, with a small internal team responsible for ongoing conversation tuning, content updates and bot training. Rollout was executed as a site-embedded chat interface on commerce-related pages, and operational workflows include session handoff to manual follow-up by staff for unresolved queries.
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Lashington | Professional Services | 10 | $2M | Malaysia | Novochat | Novochat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Lashington implemented Novochat on its website. Novochat is deployed as a Chatbots and Conversational AI application to handle front-end customer interactions for the Malaysia-based professional services firm Lashington, which operates with approximately 10 employees and reported revenue of 2,000,000.
The implementation is a web-embedded deployment that centers on a chat widget, configured conversational flows, FAQ automation, and lead capture workflows, aligning with common Chatbots and Conversational AI functional terminology. Operational ownership is concentrated within Lashington's marketing and client services teams, the chat instance is administered via the vendor management console and embedded site code, and governance emphasizes conversational script management and human handoff rules for customer engagement and basic support workflows.
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Consumer Packaged Goods | 50 | $5M | Malaysia | Novochat | Novochat | Chatbots and Conversational AI | 2023 | n/a |
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Retail | 10 | $2M | Malaysia | Novochat | Novochat | Chatbots and Conversational AI | 2023 | n/a |
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Retail | 10 | $1M | Malaysia | Novochat | Novochat | Chatbots and Conversational AI | 2023 | n/a |
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Professional Services | 10 | $1M | Singapore | Novochat | Novochat | Chatbots and Conversational AI | 2021 | n/a |
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Retail | 10 | $2M | Singapore | Novochat | Novochat | Chatbots and Conversational AI | 2023 | n/a |
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Showing 1 to 10 of 15 entries
Buyer Intent: Companies Evaluating Novochat
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Novochat Coverage
Novochat is a Chatbots and Conversational AI solution from Novochat.
Companies worldwide use Novochat, from small firms to large enterprises across 21+ industries.
Organizations such as Invictus Family, Love18chocolate, Vertical Institute, Messengerco Gift and Wellcome Pharmacy are recorded users of
Novochat for Chatbots and Conversational AI.
Companies using Novochat are most concentrated in Education, Consumer Packaged Goods and Retail, with adoption spanning over 21 industries.
Companies using Novochat are most concentrated in Singapore and Malaysia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Novochat across Americas, EMEA, and APAC.
Companies using Novochat range from small businesses with 0-100 employees - 93.33%, to mid-sized firms with 101-1,000 employees - 6.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Novochat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Novochat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.