List of Nuveto Cloud Contact Center Customers
São Paulo, 04729-080,
Brazil
Since 2010, our global team of researchers has been studying Nuveto Cloud Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nuveto Cloud Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nuveto Cloud Contact Center for Call Center include: Suzano, a Brazil based Manufacturing organisation with 37000 employees and revenues of $8.59 billion, Rodobens Brazil, a Brazil based Banking and Financial Services organisation with 3180 employees and revenues of $1.08 billion, MadeiraMadeira Brazil, a Brazil based Retail organisation with 2000 employees and revenues of $280.0 million and many others.
Contact us if you need a completed and verified list of companies using Nuveto Cloud Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nuveto Cloud Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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MadeiraMadeira Brazil | Retail | 2000 | $280M | Brazil | Nuveto | Nuveto Cloud Contact Center | Call Center | 2020 | n/a |
In 2020, MadeiraMadeira Brazil deployed Nuveto Cloud Contact Center. The Nuveto Cloud Contact Center was provisioned to support MadeiraMadeira's customer-service and contact-center operations in Brazil, classified in the Call Center category.
The implementation established an omnichannel CRM and customer-service environment, centering on cloud-hosted contact-center capabilities. Functional capabilities aligned with the Call Center profile include omnichannel routing for voice and digital channels, agent desktop context linked to customer records, and interaction handling workflows designed to surface CRM case context to agents.
Nuveto integrated the contact-center environment with Salesforce CRM to centralize customer records and case management, enabling CRM-driven interaction handling across channels. Operational coverage focused on MadeiraMadeira's customer-service organization in Brazil, consolidating inbound customer interactions and agent queueing under a single cloud contact-center platform.
Governance centered on aligning agent workflows to CRM case lifecycles and defining centralized queue and routing rules, while the architecture retained cloud-first hosting and vendor-managed contact-center operations. The narrative emphasizes system architecture, CRM integration, and omnichannel operationalization within the Nuveto Cloud Contact Center implementation.
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Rodobens Brazil | Banking and Financial Services | 3180 | $1.1B | Brazil | Nuveto | Nuveto Cloud Contact Center | Call Center | 2019 | n/a |
In 2019, Rodobens Brazil implemented Nuveto Cloud Contact Center, a Call Center application, to digitalize sales and support for RNI, part of Grupo Rodobens in Brazil. The deployment established an omnichannel journey that connected e-commerce sales flows with contact-center handling for customer-service interactions.
The Nuveto Cloud Contact Center implementation integrated Five9 contact-center capabilities with Salesforce CRM, an IVR URA layer, WhatsApp messaging, and AI-driven personalization for CRM and customer-service interactions. Functional capabilities emphasized omnichannel orchestration, automated URA self-service for information requests, digital sales routing, and synchronized CRM interaction handling to maintain customer context across channels.
Operational coverage targeted RNI sales and customer-service teams across Brazil, aligning e-commerce sales processes with contact-center routing and CRM case management. Governance focused on orchestrating workflows between Nuveto, Five9 and Salesforce, standardizing URA scripts for common information requests, and embedding AI personalization into agent-facing CRM workflows.
The source documents Five9 integration with Salesforce and reports outcomes including approximately 70% of sales processed via digital channels and about 50% of information requests resolved via URA after the project. Those results were reported in the source following project completion.
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Suzano | Manufacturing | 37000 | $8.6B | Brazil | Nuveto | Nuveto Cloud Contact Center | Call Center | 2020 | n/a |
In 2020, Suzano implemented Nuveto Cloud Contact Center as a cloud-hosted Call Center platform to support its customer service and CRM operations in Brazil. The Nuveto Cloud Contact Center deployment is positioned to centralize inbound and outbound contact handling for Suzano’s service organization, and the full application name Nuveto Cloud Contact Center is used to describe the cloud contact-center capability in supplier materials.
The implementation aligned standard Call Center capabilities such as omnichannel routing, agent desktop access, IVR and telephony connectivity, and operational reporting with Suzano’s customer service workflows. Nuveto’s platform integration with Salesforce CRM is explicitly referenced in vendor materials and was incorporated to link contact records and case management, enabling a unified agent experience and CRM-driven contact handling. Operational coverage focused on customer service and CRM functions across Suzano’s Brazil operations, with configuration and workflow changes centered on centralizing contact intake, consolidating interaction data in Salesforce CRM, and instrumenting reporting for contact-center management.
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