List of NWN Carousel Managed Services Customers
Waltham, 2452, MA,
United States
Since 2010, our global team of researchers has been studying NWN Carousel Managed Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NWN Carousel Managed Services for Workplace & Communications MSP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NWN Carousel Managed Services for Workplace & Communications MSP include: State of Massachusetts, a United States based Government organisation with 87426 employees and revenues of $91.03 billion, Foxwoods Resort Casino, a United States based Leisure and Hospitality organisation with 11000 employees and revenues of $4.00 billion, Massachusetts Water Resource Authority, a United States based Utilities organisation with 1205 employees and revenues of $350.0 million and many others.
Contact us if you need a completed and verified list of companies using NWN Carousel Managed Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NWN Carousel Managed Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Foxwoods Resort Casino | Leisure and Hospitality | 11000 | $4.0B | United States | NWN Carousel | NWN Carousel Managed Services | Workplace & Communications MSP | 2023 | n/a |
In 2023, Foxwoods Resort Casino engaged NWN Carousel to deploy NWN Carousel Managed Services under the Workplace & Communications MSP category. The engagement was centered in Connecticut and focused on cloud security strategy and next generation firewall services to secure hybrid work and guest facing environments for a large hospitality and gaming operator.
NWN Carousel Managed Services implemented a configuration combining next generation firewall services, managed security monitoring, policy management, and threat detection and response capabilities, aligning with Workplace & Communications MSP functional expectations. The work included cloud security strategy components to protect cloud hosted workloads and to extend consistent firewall policy controls across on prem and cloud network segments.
Operational coverage targeted IT and security operations teams supporting hybrid work endpoints and guest facing networks across the Foxwoods property footprint in Connecticut. The architecture used a hybrid model integrating cloud security controls with on site network enforcement to maintain segmented guest and corporate traffic and to enable workplace connectivity and resiliency for staff.
Governance centered on managed service oversight with ongoing monitoring and incident handling workflows operated by NWN Carousel, integrated into Foxwoods security operations and workplace support processes. The engagement explicitly reduced cyber risk and improved security posture and operational resilience for hybrid work and guest facing environments, as stated in the vendor announcement.
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Massachusetts Water Resource Authority | Utilities | 1205 | $350M | United States | NWN Carousel | NWN Carousel Managed Services | Workplace & Communications MSP | 2022 | n/a |
In 2022, the Massachusetts Water Resource Authority engaged NWN Carousel Managed Services under a $2.6M, five year contract to provide managed cyber security services. The engagement is classified as Workplace & Communications MSP and is regionally focused on Massachusetts, United States, supporting a critical public sector utility.
NWN Carousel Managed Services was provisioned to deliver threat protection and operational monitoring as primary capabilities, alongside cybersecurity and infrastructure protection tailored to MWRA operational requirements. Functional scope emphasizes continuous security monitoring, threat detection and containment workflows, and managed operational support for IT infrastructure components that underpin water and wastewater operations.
The service is structured as a managed service relationship integrated with MWRA security and IT operations, enabling NWN Carousel’s operational monitoring to feed into MWRA incident handling and IT change processes. Delivery is regionally oriented to align with Massachusetts regulatory and operational contexts, and the contract term establishes a predictable five year cadence for support and service delivery.
Governance for the engagement is contractual and multi year, with expectations of service level management, operational reporting, and joint operational workflow alignment between NWN Carousel Managed Services and MWRA IT teams. The arrangement centers on providing managed security outcomes, specifically threat protection and operational monitoring, to sustain infrastructure protection for MWRA.
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State of Massachusetts | Government | 87426 | $91.0B | United States | NWN Carousel | NWN Carousel Managed Services | Workplace & Communications MSP | 2022 | n/a |
In 2022, the State of Massachusetts engaged NWN Carousel Managed Services under Part 3 of the statewide MassVoice contract to deliver cloud contact center services powered by Five9. This engagement is cataloged in the Workplace & Communications MSP category and targets customer service and contact-center modernization for Commonwealth agencies across Massachusetts.
NWN Carousel Managed Services provisions a cloud-hosted Five9 contact center architecture, delivering multichannel interaction handling, call routing, and session orchestration typical of enterprise cloud contact center deployments. The implementation integrates NWN Carousel’s Experience Management Platform EMP to provide analytics and observability, linking interaction telemetry to agent workflows and constituent feedback to surface service quality signals.
The deployment is regional to Massachusetts and covers Commonwealth agencies statewide, bringing standardized contact center capabilities to agency customer service operations. Operational coverage emphasizes agent efficiency and constituent experience, with EMP analytics providing centralized monitoring and observability for program leads and operations teams.
Governance is managed through the MassVoice Part 3 contracting vehicle, enabling consistent provisioning of NWN Carousel Managed Services to agency customers. The integrated stack, combining Five9 cloud services and the Experience Management Platform EMP, supports the stated goal of improving constituent experience and agent efficiency while centralizing contact center operations for Commonwealth agencies.
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