List of Odoo Helpdesk Customers
Odoo
Chaussee de Namur, 40,
Grand Rosiere, 1367,
Belgium
Grand Rosiere, 1367,
Belgium
32 2 290 34 90
Professional Services
6000
$500M
Since 2010, our global team of researchers has been studying Odoo Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Odoo Helpdesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Odoo Helpdesk for Customer Support include: Eaze Technologies, Inc., a United States based Retail organisation with 400 employees and revenues of $120.0 million, QleanAir, a Sweden based Professional Services organisation with 162 employees and revenues of $50.0 million, Rajant, a United States based Manufacturing organisation with 200 employees and revenues of $30.0 million, EHA Clinics, a Nigeria based Healthcare organisation with 200 employees and revenues of $30.0 million, The Mines Press, a United States based Manufacturing organisation with 115 employees and revenues of $20.4 million and many others.
Contact us if you need a completed and verified list of companies using Odoo Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Odoo Helpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AwardsPlus | Retail | 18 | $2M | United States | Odoo | Odoo Helpdesk | Customer Support | 2023 | n/a |
In 2023, AwardsPlus implemented Odoo Helpdesk as part of a broader Odoo.sh-hosted ERP go-live in June 2023. The deployment was executed from the company site in Clinton, Maryland, and the live environment supports eight named users within an 18 employee organization.
The implementation included a wide set of Odoo applications, with explicit configuration of Sales, Employees, Discuss, Calendar, Contacts, CRM, Accounting, Project, Purchase, Helpdesk, Website, Manufacturing, and Time Off. Odoo Helpdesk, classified in the Customer Support category, was configured to centralize incoming customer inquiries and ticket workflows, while Studio was used to extend data models and add custom dropdowns and order status fields to match AwardsPlus operational terminology. Automation rules were applied to convert website cart activity into quotations and sales orders, and global search and filter configurations were tuned to surface work in progress and day specific production queues.
Operationally the implementation links customer facing channels to back office functions, integrating Website driven commerce with Sales, CRM, Accounting, Inventory and Manufacturing workflows in the same Odoo.sh environment. The consolidated application footprint covers order management, production scheduling, purchasing and customer case handling, and leverages Discuss and Calendar for internal collaboration and scheduling connected to tickets and projects.
Governance and rollout emphasized rapid user adoption, employees reaching proficiency within a day and ongoing configuration via Studio to evolve processes. The rollout standardized workflows for quotation generation, order conversion, and ticket routing, and produced observable outcomes reported by the customer such as increased order cadence after the website and ERP went live, alongside a smoother customer buying experience.
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Bay Alarm Medical | Life Sciences | 80 | $15M | United States | Odoo | Odoo Helpdesk | Customer Support | 2021 | Brainvire Infotech |
In 2021, Bay Alarm Medical implemented Odoo Helpdesk as part of a broader Odoo Enterprise deployment led by Brainvire Infotech Inc. The Odoo Helpdesk implementation was placed in the Customer Support stack to centralize ticketing, device activation support, and subscriber inquiries for the companys 24/7 medical alarm call center operations.
The deployment included Odoo Helpdesk integrated with core Odoo modules including CRM, Subscriptions, Sales, Invoicing, Accounting, Inventory, Purchase, Documents, and Marketing Automation, with customizations to map workflow management to subscription lifecycle events. Workflow management was configured to surface lead and sales order context to support agents, to tie helpdesk tickets to subscription records, and to route customer issues through standardized support flows that align with billing and fulfillment events.
Odoo Helpdesk was integrated with external systems that support device activation and payment and logistics workflows, these explicit integrations include Avant Guard for customer and device registration, Jasper for SIM card registration and alert triggering, Authorize.Net and CyberSource for payment processing, and DHL for warehouse and delivery status updates. The implementation consolidated eCommerce and subscription management previously spread across Salesforce, FinancialForce, and Magento, enabling the helpdesk and support agents to access unified customer, order, and subscription data; this consolidation contributed to a reduction in order cancellation handling time from roughly 13 to 15 minutes down to about 3 minutes and was associated with a 20 percent to 40 percent increase in recurring customers as reported.
Governance and rollout were led by Brainvire Infotech Inc., an Odoo Gold Partner, with the project scope covering customer service, subscription billing operations, and integration touch points with fulfillment and payment systems. Recurring billing and deferred revenue calculations were implemented in the same Odoo environment that hosts Odoo Helpdesk, supporting high-volume recurring invoice generation reported at 1000 to 1500 invoices per day, and enabling centralized visibility across accounting, reporting, billing, payments, and eCommerce functions.
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Brian Gavin Diamonds | Retail | 90 | $15M | United States | Odoo | Odoo Helpdesk | Customer Support | 2022 | Brainvire Infotech |
In 2022, Brian Gavin Diamonds implemented Odoo Helpdesk as part of a broader Odoo ERP rollout to centralize Customer Support and after sales workflows. The project was hosted on Odoo SaaS, executed by Brainvire Infotech Inc., completed over a nine month timeline and configured for a US based retail and eCommerce operation with roughly 90 employees and 13 active Odoo users.
The Odoo Helpdesk implementation was configured to manage returns management, repairs, exchanges, and RMA lifecycle tracking as integrated customer service capabilities. Helpdesk ticketing was linked to sales quotes and orders that progress through stages such as CAD, Purchase, Manufacturing, Assembly, Quality Control, and Photography, enabling service teams to see order status alongside RMA and warranty requests. The broader Odoo footprint included CRM, Invoicing, Sales, Accounting, Inventory, Manufacturing, Purchase, Quality, PLM, and Website, and custom dashboards were created to surface commission, order and diamond attribute reporting to support customer service decision making.
Third party integrations were retained and surfaced inside the Odoo environment, including TaxJar for tax calculations, ParcelPro with FedEx and UPS for shipping orchestration, Brinks for secure logistics of precious goods, Listrak for marketing automation, and RapNet for diamond sourcing and trading. Operational coverage spans sales, manufacturing, procurement, quality and finance teams in the United States, with Helpdesk workflows embedded into order management and RMA processes to support personalized product customizations and after sales servicing.
Governance and process changes were enforced via procurement and make to order rules, grouped manufacturing jobs by metal or gemstone attributes, and automated replenishment logic to align production and purchase planning. Brainvire delivered custom reports for costing, traceability and sales filtering by cut clarity weight and customization tags, and Odoo Helpdesk was positioned to improve the customer journey by providing unified visibility across accounting, reporting, billing and support workflows, while the customer sought a long term partnership with Odoo.
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Non Profit | 45 | $6M | Belgium | Odoo | Odoo Helpdesk | Customer Support | 2020 | dFakto |
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Professional Services | 30 | $4M | United States | Odoo | Odoo Helpdesk | Customer Support | 2025 | n/a |
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Professional Services | 15 | $2M | United States | Odoo | Odoo Helpdesk | Customer Support | 2021 | n/a |
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Distribution | 150 | $18M | United States | Odoo | Odoo Helpdesk | Customer Support | 2018 | n/a |
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Professional Services | 15 | $2M | France | Odoo | Odoo Helpdesk | Customer Support | 2015 | Auguria |
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Retail | 105 | $2M | United States | Odoo | Odoo Helpdesk | Customer Support | 2021 | n/a |
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Life Sciences | 38 | $6M | United States | Odoo | Odoo Helpdesk | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating Odoo Helpdesk
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Odoo Helpdesk Coverage
Odoo Helpdesk is a Customer Support solution from Odoo.
Companies worldwide use Odoo Helpdesk, from small firms to large enterprises across 21+ industries.
Organizations such as Eaze Technologies, Inc., QleanAir, Rajant, EHA Clinics and The Mines Press are recorded users of
Odoo Helpdesk for Customer Support.
Companies using Odoo Helpdesk are most concentrated in Retail, Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Odoo Helpdesk are most concentrated in United States, Sweden and Nigeria, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Odoo Helpdesk across Americas, EMEA, and APAC.
Companies using Odoo Helpdesk range from small businesses with 0-100 employees - 76.92%, to mid-sized firms with 101-1,000 employees - 23.08%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Odoo Helpdesk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Odoo Helpdesk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.