List of Olo Sentiment Customers
New York, 10013, NY,
United States
Since 2010, our global team of researchers has been studying Olo Sentiment customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Olo Sentiment for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Olo Sentiment for Customer Experience include: Red Lobster, a United States based Retail organisation with 58000 employees and revenues of $2.17 billion, Five Guys, a United States based Retail organisation with 5000 employees and revenues of $1.90 billion, Bar Taco, a United States based Leisure and Hospitality organisation with 12 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Olo Sentiment, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Olo Sentiment customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bar Taco | Leisure and Hospitality | 12 | $2M | United States | Olo | Olo Sentiment | Customer Experience | 2022 | n/a |
In 2022, Bar Taco deployed Olo Sentiment to aggregate guest feedback and drive operational improvements across its U.S. restaurants. Olo Sentiment is used as a Customer Experience application to centralize survey feedback, surface sentiment trends, and feed structured inputs into restaurant-level decision making. The deployment is positioned as a Customer Experience CRM use case that consolidates guest comments and survey responses for operational review.
Configuration emphasized the Sentiment survey module and centralized feedback aggregation, with daily reporting and alerting configured to push actionable items to managers. The implementation leverages Olo Sentiment reporting capabilities to translate survey responses into taskable items and to highlight recurring operational issues for follow up. Workflows were oriented around routine ingestion, categorization, and prioritization of guest feedback so restaurant managers can act on specific service or recovery needs.
Operational coverage spans Bar Taco U.S. restaurants, with restaurant managers and operations leadership using Olo Sentiment outputs as a daily operational input. Governance centered on daily review rhythms led by leadership, turning survey signals into granular operational decisions and coordinated responses. The deployment directly impacts Customer Experience and operations functions by improving the speed of issue identification and operational response.
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Five Guys | Retail | 5000 | $1.9B | United States | Olo | Olo Sentiment | Customer Experience | 2023 | n/a |
In 2023, Five Guys implemented Olo Sentiment within an Olo Engage Customer Experience deployment across its U.S. restaurants. The rollout used Olo Engage GDP and Marketing capabilities to establish named guest profiles, enable personalized marketing, and incorporate reputation-management workflows.
Configuration focused on guest data platform functions to consolidate identity attributes and behavioral signals into named profiles, and on marketing orchestration to deliver targeted email campaigns and lifecycle messaging. Olo Sentiment usage is inferred for sentiment analysis and reputation monitoring within the broader Olo Engage configuration, supporting feedback classification and prioritized response workflows.
Operational scope spanned marketing and guest experience functions across Five Guys U.S. restaurants, with the implementation driving CRM style segmentation, campaign orchestration, and structured feedback capture for operations teams. The deployment emphasized centralized profile management and campaign control to maintain consistency across sites.
Rollout reporting includes explicit revenue outcomes cited by Five Guys, namely 2 million dollars in an initial six month period and 16 million dollars attributed to email campaigns after full rollout, linking the Customer Experience platform to measurable commercial results. Governance elements centered on centralized profile governance and campaign governance across the estate, with inferred Sentiment capabilities augmenting reputation-management processes.
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Red Lobster | Retail | 58000 | $2.2B | United States | Olo | Olo Sentiment | Customer Experience | 2025 | n/a |
In 2025, Red Lobster prioritized rolling out Olo Sentiment across its U.S. locations as part of an expanded digital partnership with Olo. Olo Sentiment is deployed as a Customer Experience application to aggregate review sites and generate AI-powered guest insights. The initiative is scoped as a Customer Experience CRM deployment intended to improve reputation management and guest experience across Red Lobster's restaurant footprint in the United States.
The implementation centralizes review aggregation, sentiment analysis, feedback classification, and reporting modules inside Olo Sentiment, surfacing structured insights to customer experience, operations, and corporate reputation management teams. Integrations focus on ingesting external review sites and routing AI-classified feedback into CRM and local store workflows, with a phased U.S. rollout governed through the Olo and Red Lobster digital partnership and coordinated operational handoffs. Governance emphasizes staged deployment across locations, workflow routing for remediation and follow-up, and consolidated reporting to inform guest experience processes.
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Buyer Intent: Companies Evaluating Olo Sentiment
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