List of Omda CoordCom Dispatch Customers
Oslo, 0283,
Norway
Since 2010, our global team of researchers has been studying Omda CoordCom Dispatch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Omda CoordCom Dispatch for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Omda CoordCom Dispatch for Dispute Management include: Region Sjaelland, a Denmark based Healthcare organisation with 18000 employees and revenues of $2.69 billion, Valencian Community, a Spain based Government organisation with 10000 employees and revenues of $2.50 billion, Sos Alarm, a Sweden based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Omda CoordCom Dispatch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Omda CoordCom Dispatch customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Region Sjaelland | Healthcare | 18000 | $2.7B | Denmark | Omda | Omda CoordCom Dispatch | Dispute Management | 2016 | n/a |
In 2016, Region Sjaelland contracted Omda CoordCom Dispatch to improve emergency response call-taking, ambulance dispatch workflows and inter-agency communication. The engagement is recorded as an implementation of Omda CoordCom Dispatch within the Dispute Management category, with contractual delivery and roll out scheduled for mid 2017 and operational go live on 1 July 2017.
The Omda CoordCom Dispatch implementation focused on standard dispatch functional capabilities including centralized call-taking, incident logging, dispatch orchestration, resource allocation and situational awareness for ambulance coordination. Configuration work emphasized workflow templates for emergency call triage, tasking of ambulance units and structured communication channels to support multi‑agency coordination.
Operational coverage targeted pre hospital emergency services and regional ambulance coordination across Region Sjaelland, aligning call center procedures and dispatch operations under a single application platform. Integrations were oriented toward telephony call intake, real time location and mapping feeds, and interagency communications channels to enable coordinated response, consistent with typical dispatch system integration patterns.
Governance and rollout followed the contract timetable with mid 2017 delivery and a 1 July 2017 operational date, accompanied by standardized dispatch workflows and coordination protocols for ambulance teams. The stated objectives included improved call taking, streamlined ambulance coordination and enhanced inter agency communication as part of the Omda CoordCom Dispatch deployment.
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Sos Alarm | Professional Services | 100 | $10M | Sweden | Omda | Omda CoordCom Dispatch | Dispute Management | 1987 | n/a |
In 1987 Sos Alarm implemented Omda CoordCom Dispatch in the Dispute Management category as its national case and dispatch management system, establishing a centralized platform to receive 112 calls, log incidents and coordinate ambulances and other emergency assets across Sweden. Omda CoordCom Dispatch forms the core operational system for national emergency response and dispatch operations at Sos Alarm.
The implementation focuses on case management and dispatch management modules, including structured call intake, incident logging, incident record lifecycle workflows and resource coordination capabilities for ambulances and emergency assets. Configurations emphasize incident prioritization and operational queues, with automation applied to case creation and routing to dispatch teams and receiving authorities.
Omda CoordCom Dispatch integrates with external alerting feeds, explicitly including satellite fire detection and other national alerting services, supporting event ingestion and cross system alert propagation. The system operates at national scale across Sos Alarm dispatch centers in Sweden, providing a single operational view for coordinating public safety field resources and national alerts.
Governance is organized around a centralized national dispatch model, maintaining CoordCom as a long running core platform since 1987 and enabling standardized incident handling procedures and interoperable alert interfaces. Continued use of Omda CoordCom Dispatch reflects a stable operational backbone for case and dispatch governance and for platform level integrations with national alerting infrastructure.
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Valencian Community | Government | 10000 | $2.5B | Spain | Omda | Omda CoordCom Dispatch | Dispute Management | 2009 | ILUNION |
In 2009, Valencian Community implemented Omda CoordCom Dispatch as the core 112 dispatch and case-management platform for regional emergency response. Omda CoordCom Dispatch is classified in the Dispute Management category and was deployed to support Valencia 112 operations across the Comunitat Valenciana, serving as the central system for incident intake and case tracking.
The implementation focused on incident logging, case management, real time coordination, and resource allocation capabilities, with CoordCom modules extended to provide a web-based Police Tool for law enforcement workflow access. Functional modules implemented include dispatch workflow orchestration, case record management, and resource status tracking, configured to support cross-agency operational procedures.
Operational integration connected Omda CoordCom Dispatch with more than 120 integrated agencies to enable coordinated incident response and shared situational awareness across the region. Operations and maintenance contracts for the platform were later awarded to Ilunion It Services SA, reflecting an ongoing managed services arrangement for platform support and extensions.
Governance for the deployment centered on Valencia 112 (AVSRE) as the authoritative dispatch coordinator, with phased extensions of CoordCom functionality over time and module-based expansion to accommodate additional agency users. The platform improved incident logging and resource allocation through centralized case-management workflows and real time coordination across participating agencies.
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