List of OmniBot Customers
Oldenburg, 26125,
Germany
Since 2010, our global team of researchers has been studying OmniBot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OmniBot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OmniBot for Chatbots and Conversational AI include: Volkswagen Germany, a Germany based Automotive organisation with 293338 employees and revenues of $351.27 billion, EWE, a Germany based Utilities organisation with 9500 employees and revenues of $9.50 billion, Majorel Germany, a Germany based Professional Services organisation with 6000 employees and revenues of $165.0 million, Majorel Nederlands, a Netherlands based Professional Services organisation with 250 employees and revenues of $28.0 million and many others.
Contact us if you need a completed and verified list of companies using OmniBot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OmniBot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
EWE | Utilities | 9500 | $9.5B | Germany | OmniBot | OmniBot | Chatbots and Conversational AI | 2019 | n/a | In 2019, EWE deployed OmniBot, a virtual assistant in the Chatbots and Conversational AI category, for its service center. The implementation focused on outbound telephony to schedule installation appointments, reflecting use of outbound-telephony and appointment-scheduling modules, and OmniBot managed conversational booking flows and outbound call orchestration for appointment handling. The deployment targeted customer service and operations teams within the service center, extending outreach outside normal business hours and increasing overall service capacity. Configuration emphasized appointment-scheduling workflows, automated outbound dialing sequences, and conversational state management to reduce live agent load, while governance changes aligned scheduling processes and escalation paths with existing operational procedures. Outcomes explicitly cited by the project include increased service capacity and the ability to perform outbound calls outside normal business hours. | |
 |
Majorel Germany | Professional Services | 6000 | $165M | Germany | OmniBot | OmniBot | Chatbots and Conversational AI | 2022 | n/a | In 2022, Majorel Germany launched the majBOT offering in partnership with OmniBot, deploying OmniBot in the Chatbots and Conversational AI category to augment contact-center operations. The collaboration and launch are documented in press coverage describing Majorel using OmniBot’s conversational AI technology to power the solution. The implementation combined voice and chat channels, delivering voice-enabled hotlines and text-based chatbots for social-impact deployments and public-service COVID information hotlines. Functional capabilities implemented include automated FAQ handling, appointment booking workflows, and 24/7 self-service support designed to offload routine inquiries from agents. Operational scope centered on Majorel’s contact-center operations supporting public service clients in Germany, with majBOT positioned as a managed offering in Majorel’s service portfolio. Governance and rollout were structured around the commercial collaboration with OmniBot, with Majorel operating the service and OmniBot providing the conversational AI engine for dialogue management and intent handling. | |
 |
Majorel Nederlands | Professional Services | 250 | $28M | Netherlands | OmniBot | OmniBot | Chatbots and Conversational AI | 2021 | n/a | In 2021, Majorel Nederlands deployed OmniBot within its Chatbots and Conversational AI portfolio, using the OmniBot conversational AI platform to underpin the majBOT voice and chatbot offering. The implementation positions OmniBot as the core conversational engine that combines automated dialogue handling with seamless human agent escalation, supporting both voice and chat channels. The deployment follows a modular architecture, starting with a Basic Bot entry-level module that provides request classification, FAQ answering, and forwarding to human team members. Additional optional modules are configured to extend capabilities, and Majorel uses preconfigured bots for specific use cases such as peak management, while also developing client-specific modules to meet brand requirements. OmniBot’s implementation includes deep learning based conversational flows and proprietary speech technologies, including speech recognition, voice biometrics, and voice analytics, enabling near real-time natural speech interactions. The platform is instrumented for continuous machine learning, with conversational logs and training artefacts monitored by Majorel’s CX designers to refine intent models and response variations, and conversations are handed over to empathetic human agents when automated handling reaches its limits. Governance is centered on Majorel’s CX design function, which defines communication style, supplies industry and brand specific expressions, and oversees ongoing training of the bots. Majorel communicated that by combining automated and human interactions the solution enables clients to expand service capacity and strengthen customer loyalty, and the initial commercialization was launched in Germany with plans to internationalize the offering globally. | |
 |
|
Automotive | 293338 | $351.3B | Germany | OmniBot | OmniBot | Chatbots and Conversational AI | 2018 | n/a |
|
|
Buyer Intent: Companies Evaluating OmniBot
- Dialectica, a United States based Professional Services organization with 994 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||