List of Omningage Connect Customers
Wolverhampton, WV11 1ST,
United Kingdom
Since 2010, our global team of researchers has been studying Omningage Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Omningage Connect for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Omningage Connect for Customer Engagement include: Ascensos Limited, a United Kingdom based Professional Services organisation with 2587 employees and revenues of $81.0 million, Svl Business Solutions, a United Kingdom based Professional Services organisation with 40 employees and revenues of $5.0 million, Dialect Communications United Kingdom, a United Kingdom based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Omningage Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Omningage Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | Omningage | Omningage Connect | Customer Engagement | 2021 | SVL Business Solutions United Kingdom |
In 2021, Ascensos Limited implemented Omningage Connect as part of a bespoke contact centre solution delivered with SVL Business Solutions United Kingdom and Omningage, targeting Customer Engagement for a major online fashion retailer across the UK and Europe. The engagement centered on deploying the Omningage Connect omnichannel agent and supervisor desktop to standardize agent workflows and surface on demand CCaaS capabilities within the retailer's contact centre operations.
The implementation emphasized the Omningage Connect omnichannel agent and supervisor desktop module, configured to improve agent navigation, streamline supervisor oversight, and enhance reporting access. Configurations included desktop-level routing context, unified interaction handling for voice and digital channels, and supervisor controls to manage live interactions and historical reporting, aligned with typical Customer Engagement functional workflows.
Architecturally the solution integrated Omningage Connect with Amazon Connect as the CCaaS telephony backbone, creating a combined agent experience that bridged telephony and omnichannel interaction handling. Operational coverage extended across UK and European contact centre sites serving the retailer, impacting customer service agents, shift supervisors, and contact centre reporting teams.
Governance and rollout were executed collaboratively by Ascensos, SVL Business Solutions United Kingdom and Omningage, with bespoke configuration and partner led implementation to match the retailer's operational processes. The deployment improved agent navigation, reporting, and on demand CCaaS features as described in partner and vendor accounts, and was positioned for contact centre client reuse by Ascensos.
|
 |
Dialect Communications United Kingdom | Construction and Real Estate | 10 | $1M | United Kingdom | Omningage | Omningage Connect | Customer Engagement | 2021 | SVL Business Solutions United Kingdom |
In 2021, Dialect Communications United Kingdom implemented Omningage Connect, a Customer Engagement application, in partnership with Omningage and SVL Business Solutions United Kingdom. The engagement focused on building a multilingual Amazon Connect CCaaS solution for fintech clients, enabling the startup BPO to rapidly expand channel coverage.
Omningage Connect omnichannel and agent desktop modules were configured to unify routing and agent servicing across voice, chat, email and social channels. Configuration work emphasized multilingual routing, session orchestration and a consolidated agent desktop to support simultaneous channel workflows and agent presence management.
Amazon Connect CCaaS was integrated as the telephony and contact center fabric, with Omningage Connect orchestrating channel connectors and the agent UI. SVL Business Solutions United Kingdom executed implementation and integration tasks, aligning Omningage Connect with Amazon Connect and configuring channel connectors for voice, chat, email and social to support fintech client interactions.
Governance followed a partnership model between Dialect, Omningage and SVL, with coordinated configuration backlogs, multilingual testing cycles and go live planning across the BPO. The deployment delivered omnichannel agent desktop capabilities via Omningage Connect, enabling the startup BPO to scale channel operations for fintech clients quickly.
|
|
|
Svl Business Solutions | Professional Services | 40 | $5M | United Kingdom | Omningage | Omningage Connect | Customer Engagement | 2021 | n/a |
In 2021, SVL Business Solutions implemented Omningage Connect as a Customer Engagement solution to deliver an Amazon Connect-based agent desktop and analytics suite. The deployment was structured to enable SVL to provide CCaaS and advanced contact centre features to its UK customers, and the vendor Omningage publicised the collaboration that year.
The implementation emphasized Omningage Connect agent and supervisor desktop modules, with configuration of supervisor dashboards, agent experience refinements, and an analytics and reporting layer. Functional capabilities implemented included agent-facing interaction handling, supervisor real-time monitoring and historical analytics, aligning with Customer Engagement workflows for contact routing, performance visibility, and case handling.
Architecturally the solution used Amazon Connect as the telephony and contact routing backbone while Omningage Connect delivered the desktop interface and analytics instrumentation. Operational scope was focused on SVL's UK customer-facing contact centre services, and the 2021 collaboration specifically targeted improved supervisor dashboards and agent experience as the primary areas of refinement.
|
Buyer Intent: Companies Evaluating Omningage Connect
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||