List of Oneserve Customers
Exeter, EX5 2FW,
United Kingdom
Since 2010, our global team of researchers has been studying Oneserve customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oneserve for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oneserve for Field Service Management include: Hillingdon Council, a United Kingdom based Government organisation with 2531 employees and revenues of $350.0 million, The Sovini Group, a United Kingdom based Construction and Real Estate organisation with 850 employees and revenues of $175.0 million, Fsg Property Services, a United Kingdom based Construction and Real Estate organisation with 13 employees and revenues of $21.0 million and many others.
Contact us if you need a completed and verified list of companies using Oneserve, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oneserve customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fsg Property Services | Construction and Real Estate | 13 | $21M | United Kingdom | Oneserve | Oneserve | Field Service Management | 2013 | n/a |
In 2013, Fsg Property Services implemented Oneserve as its Field Service Management solution to centralise job data, streamline scheduling and improve client communications across contracts in Buckinghamshire and Northamptonshire. The Oneserve deployment concentrated on consolidating job records and introducing bespoke workflows to support small contractor operations across multiple sites.
Configuration emphasized scheduling and dispatch capability, mobile field service workflows and integrations for financial job costing, reflecting the case study description of centralised data, bespoke workflows and a new finance integration. Oneserve was configured to capture job attributes, status changes and client notes to support technician allocation and field updates, with mobile forms used to record on-site activity and feed back into the central job ledger.
Operational scope covered contract delivery teams and client-facing coordination across Buckinghamshire and Northamptonshire, while the finance integration linked job costing into back office accounting to enable consolidated reporting. Governance centered on standardised workflows and process controls to improve operational transparency and client communications, delivering better reporting and visibility through the Oneserve Field Service Management implementation.
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Hillingdon Council | Government | 2531 | $350M | United Kingdom | Oneserve | Oneserve | Field Service Management | 2019 | n/a |
In 2019 Hillingdon Council implemented Oneserve, using the Oneserve Field Service Management application to manage reactive repairs, voids and a bespoke damp and mould workflow across the London borough. The deployment targeted housing repairs and tenant services and centralized service intake and case visibility for frontline and back office teams.
Configuration emphasized custom workflows and custom forms to capture damp and mould case data, a mobile application for field operatives to record inspections and repairs, and case tracking to surface resident facing progress updates and status transparency. Workflows included stage based case management, escalation routing and audit trails to support consistent handling of complex damp and mould remediation and void processes.
Rollout covered the borough wide housing operations and aligned operational processes for logging, scheduling and resident communication, with governance introduced around standardized workflows and procedural controls to ensure consistent repairs handling. The case study reports improved tenant engagement, greater transparency for residents and a reduction in related complaints following the Oneserve Field Service Management implementation.
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The Sovini Group | Construction and Real Estate | 850 | $175M | United Kingdom | Oneserve | Oneserve | Field Service Management | 2012 | n/a |
In 2012 Sovini Group deployed Oneserve Field Service Management to digitise job management for repairs, voids and compliance across its North West England housing operations, covering maintenance for over 13,000 homes. The deployment positioned Oneserve as the operational backbone for field scheduling and mobile execution within Sovini Group's housing teams.
The implementation emphasized scheduling, mobile workforce coordination and reporting, with functional capabilities aligned to route and stock optimisation, real-time operative tracking and executive dashboards. Oneserve was configured to support end-to-end job lifecycle management for repairs, voids and compliance work, enabling dispatch, on-site mobile data capture and consolidated reporting for operational managers.
Operational coverage remained focused on North West England housing operations and local repairs and voids teams, where the Field Service Management system centralized job allocation and visibility. The Oneserve deployment delivered measured operational outcomes, increasing jobs completed per operative from 4.3 to 7.1 and reducing average drive time from 53 to 18 minutes, while providing ongoing dashboard and reporting visibility for compliance and performance monitoring.
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