List of Open Smartflex Field Service Customers
Open Intelligence
5966 South Dixie Highway, Suite 300,
Miami, 33143, FL,
United States
Miami, 33143, FL,
United States
1 305-265-0310
Professional Services
400
$42M
Since 2010, our global team of researchers has been studying Open Smartflex Field Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Open Smartflex Field Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Open Smartflex Field Service for Field Service Management include: Energuate, a Guatemala based Utilities organisation with 1800 employees and revenues of $820.0 million, Veolia Latin America, a Colombia based Utilities organisation with 1100 employees and revenues of $452.0 million, AES El Salvador, a El Salvador based Utilities organisation with 1000 employees and revenues of $200.0 million, Chilquinta Energia SA, a Chile based Utilities organisation with 700 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Open Smartflex Field Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Open Smartflex Field Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
AES El Salvador | Utilities | 1000 | $200M | El Salvador | Open International | Open Smartflex Field Service | Field Service Management | 2017 | n/a |
In 2017, AES El Salvador began rolling out Open Smartflex Field Service from vendor Open International as its Field Service Management solution to centralize dispatch and standardize field operations across its four affiliated distributors CAESS, CLESA, EEO, and DEUSEM. The deployment focuses on managing a wide range of field work orders, including installations, maintenance, and emergency responses, from a centralized dispatch center supporting AES El Salvador’s distribution footprint.
The implementation emphasizes core Field Service Management capabilities, including centralized dispatching and scheduling, mobile workforce enablement, real time synchronization of technician activities and inventory, customer call handling from the field, and automated order allocation with route optimization as an operational objective. Open Smartflex Field Service has been configured to deliver work orders to technicians on mobile devices, permit direct client calls from the field, and keep inventory and job status synchronized with the dispatch hub.
Open International’s Smartflex mobile platform, whose implementation process AES initiated in 2016, is the focal point of on‑device functionality and backend synchronization for AES El Salvador’s field teams. The project scope covers centralized dispatch operations and field crews across the electrical distribution business functions, enabling the organization to orchestrate assignments and maintain a single source of truth for field activity and stock movements.
Governance and rollout have been structured as a phased operational change, moving from pilot mobile deployments toward broader dispatch centralization and automated allocation in real time, with executive sponsorship emphasizing customer satisfaction as the primary driver. Reported operational outcomes include the ability for technicians to receive and execute work orders, contact customers directly from mobile devices, and synchronize activities and inventory in real time, supporting AES El Salvador’s objective to provide faster, better optimized field service delivery.
|
 |
Chilquinta Energia SA | Utilities | 700 | $100M | Chile | Open International | Open Smartflex Field Service | Field Service Management | 2015 | n/a |
In 2015, Chilquinta Energia SA implemented Open Smartflex Field Service as part of a combined deployment of Open Smartflex EnergyCIS and Field Service to address Field Service Management needs across its five utility companies. Chilquinta Energia SA operates five companies in Valparaiso, Linares, Casablanca, Litoral, and Parral, serving approximately 780,000 customers and employing about 700 staff, which established a clear multi-company integration mandate for the project.
The implementation of Open Smartflex Field Service delivered core Field Service Management capabilities including mobile work management for field crews, real-time service order registration and management on mobile devices, scheduling and routing optimization, and dynamic field service re-programming for emergency repairs. The deployment also included commercial and billing modules that enabled Net Metering and Net Billing and supported dynamic time-of-use pricing, while online indicators and dynamic dashboards provided real-time operational and business visibility and a consolidated 360 degree view of the customer.
Architecturally the solution leveraged Open Smartflex’s consolidated platform and framework to unify customer service, billing, collections, and field service processes across all five companies, moving meters from offline nightly synchronization to online meter connectivity to enable real-time decisioning. The customer highlighted the product framework and low development requirements as enablers of vendor independence, allowing in-framework customizations without heavy external development dependency.
Deployment began in March 2015 with a first roll-out completed over a 13 month cycle and was subsequently extended to the remaining four subsidiaries to cover all five companies. Governance and process changes centralized control and standardized workflows across the group to improve regulatory responsiveness, including mandated support for consumer-sourced renewable energy. Operational outcomes reported by the customer include regulatory compliance for renewables, move to online meter operations, enhanced emergency repair handling, and a 72 percent reduction in average service installation time within eight months following the Field Service implementation.
|
 |
Energuate | Utilities | 1800 | $820M | Guatemala | Open International | Open Smartflex Field Service | Field Service Management | 2016 | n/a |
In 2016, Energuate started a strategic alliance with Open International that launched the Brimovil fieldwork optimization project using Open Smartflex Field Service. Open Smartflex Field Service was deployed as a Field Service Management solution across the entire company within three months, bringing 1,700 field workers onto automated work order management and on-line dispatch.
The implementation configured planning, scheduling, and workforce management modules to support automated decisions based on work order priority and geo-location, and business rules were defined to automatically generate or cancel work orders. Open Smartflex Field Service provided real-time dashboards and key performance indicators to deliver complete visibility and control of field operations, and the solution was set to cancel disconnection orders when payments were received, preventing redundant executions.
Operational coverage included real-time monitoring and geo-positioning of 526 work units, control of field equipment including 950 mobile bill printers and over a thousand handheld devices, and processes to settle accounts with fieldwork contractors using up-to-date information. The deployment enabled automated billing and fraudulent connection management capabilities tied to Field Service Management processes and supported mobile tools for field workforce effectiveness.
Governance and workflow changes centralized online dispatch, automated rules-based work order lifecycle handling, and routed planning and routing activities through the Smartflex engine. The rapid company-wide rollout produced explicit operational outcomes, including prevention of 24,000 redundant work orders in the first three months, an 80 percent reduction in average time to assign a work order in three months, and a 96 percent reduction in work order execution time from 37 hours to 87 minutes, while claims and customer satisfaction were reported to improve.
|
 |
|
Utilities | 1100 | $452M | Colombia | Open International | Open Smartflex Field Service | Field Service Management | 2017 | n/a |
|
Showing 1 to 4 of 4 entries
Buyer Intent: Companies Evaluating Open Smartflex Field Service
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Open Smartflex Field Service. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Open Smartflex Field Service Coverage
Open Smartflex Field Service is a Field Service Management solution from Open International.
Companies worldwide use Open Smartflex Field Service, from small firms to large enterprises across 21+ industries.
Organizations such as Energuate, Veolia Latin America, AES El Salvador and Chilquinta Energia SA are recorded users of
Open Smartflex Field Service for Field Service Management.
Companies using Open Smartflex Field Service are most concentrated in Utilities, with adoption spanning over 21 industries.
Companies using Open Smartflex Field Service are most concentrated in Guatemala, Colombia and El Salvador, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Open Smartflex Field Service across Americas, EMEA, and APAC.
Companies using Open Smartflex Field Service range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of Open Smartflex Field Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Open Smartflex Field Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.