List of OpenText CCE (ex OpenText StreamServe) Customers
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Since 2010, our global team of researchers has been studying OpenText CCE (ex OpenText StreamServe) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText CCE (ex OpenText StreamServe) for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText CCE (ex OpenText StreamServe) for Customer Experience include: Ericsson, a Sweden based Manufacturing organisation with 89898 employees and revenues of $26.79 billion, Telenor, a Norway based Communications organisation with 16000 employees and revenues of $11.12 billion, 3 Sweden, a Sweden based Communications organisation with 1100 employees and revenues of $832.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText CCE (ex OpenText StreamServe), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText CCE (ex OpenText StreamServe) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3 Sweden | Communications | 1100 | $832M | Sweden | OpenText | OpenText CCE (ex OpenText StreamServe) | Customer Experience | 2009 | n/a |
In 2009, 3 Sweden implemented OpenText CCE (ex OpenText StreamServe) to dynamically compose and distribute personalized customer invoices across Sweden and Denmark. The deployment targeted Customer Experience for finance and billing, treating invoices as a customer communications channel to deliver tailored invoice messaging across the Nordic region.
Implementation centered on document composition and output management capabilities in OpenText CCE, with template driven personalization and rules based message assembly to vary content by customer and billing context. The rollout emphasized automated multichannel distribution for print and electronic delivery, and orchestration of billing document generation within finance process flows.
Operational scope covered finance and billing departments across Sweden and Denmark, with direct impact on customer service through more contextual invoice messaging and reduced inbound contact. Governance changes included reworking invoice generation workflows to centralize composition and messaging rules, and outcomes reported included reduced calls to customer service and postage and cost optimizations.
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Ericsson | Manufacturing | 89898 | $26.8B | Sweden | OpenText | OpenText CCE (ex OpenText StreamServe) | Customer Experience | 2009 | n/a |
In 2009, Ericsson implemented OpenText CCE (ex OpenText StreamServe) to strengthen its Customer Experience capabilities for telecom billing and customer care. LHS, a division of Ericsson, entered an OEM partnership to integrate OpenText CCE into BSCS iX, embedding invoice composition and output control directly within the billing stack.
The OpenText CCE deployment concentrated on invoice presentation and output management, delivering document composition, template management, channel aware rendering, and automated document delivery workflows. Configuration work emphasized compliance driven output rules and rendering logic to support operator billing statements and regulatory formatting.
Integration with BSCS iX linked billing data, customer profiles, and event triggers to the OpenText CCE output engine, supporting telecom billing and customer care communications across EMEA for operator customers. Operational scope included centralized template and distribution control to harmonize operator customer communications across markets.
Governance followed the OEM integration model through LHS, which standardized output processes and managed the integration into operator deployments. The implementation enabled richer, compliant invoices and automated document delivery for operator customers, aligning invoice presentation and delivery with billing and customer care functions.
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Telenor | Communications | 16000 | $11.1B | Norway | OpenText | OpenText CCE (ex OpenText StreamServe) | Customer Experience | 2008 | n/a |
In 2008, Telenor implemented OpenText CCE (ex OpenText StreamServe) to centralize and streamline customer communications. The deployment targeted CRM and billing communications across the Nordic region and aligns with the Customer Experience category, positioning OpenText CCE as the core customer communication engine for invoices and transactional messaging.
The implementation configured transaction document generation and template management to produce personalized invoices and order confirmations, using rules driven variable-data composition and output management to support both electronic and print channels. OpenText CCE was configured for content personalization and conditional messaging to enable invoice driven marketing workflows and to standardize document rendering across brands and product lines.
OpenText CCE was integrated with Telenor's CRM and billing systems to orchestrate data mapping, document triggers, and channel routing, covering customer service, billing, and marketing functions across Nordic operations. Governance was established around centralized template control, versioning, and delivery policies to reduce paper use and to ensure consistent customer messaging during rollout. The project explicitly aimed to reduce paper usage and improve the effectiveness of invoice driven marketing and customer messaging.
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