List of OpenText Documentum xCP Customers
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Since 2010, our global team of researchers has been studying OpenText Documentum xCP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Documentum xCP for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Documentum xCP for Case Management include: Country of Los Angeles, a United States based Government organisation with 112000 employees and revenues of $35.50 billion, Prologis, a United States based Construction and Real Estate organisation with 2574 employees and revenues of $8.02 billion, Emory Healthcare, a United States based Education organisation with 24000 employees and revenues of $3.57 billion and many others.
Contact us if you need a completed and verified list of companies using OpenText Documentum xCP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Documentum xCP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Country of Los Angeles | Government | 112000 | $35.5B | United States | OpenText | OpenText Documentum xCP | Case Management | 2016 | Nexlogica |
In 2016, the County of Los Angeles Department of Human Resources launched eAppeals, an online appeals management system built on OpenText Documentum xCP. The system was implemented with solutions provider Nexlogica and deployed in summer 2016 to automate HR appeals processing and increase transparency across county departments.
OpenText Documentum xCP was configured as a Case Management platform that automated workflows, captured audit trails, and surfaced operational dashboards for case status and performance reporting. Functional capabilities implemented included online case intake, automated routing and escalation, case tracking, and role based access controls to support HR adjudication workflows.
Operational coverage centered on the Department of Human Resources with visibility extended to other county departments that submit or review appeals, establishing a countywide appeals handling process. No specific integrations are documented in the source, the implementation focused on workflow orchestration, auditability, and reporting within OpenText Documentum xCP.
The eAppeals application now handles more than 98% of appeals, providing audit trails and dashboards that improved resolution speed and reporting across the county. Governance changes emphasized standardized HR appeals workflows and audit ready records management to support compliance and transparency.
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Emory Healthcare | Education | 24000 | $3.6B | United States | OpenText | OpenText Documentum xCP | Case Management | 2010 | n/a |
In 2010, Emory Healthcare implemented OpenText Documentum xCP to construct an Enterprise Patient Access EPA system that consolidated provider and patient data across clinical and administrative domains. The implementation used OpenText Documentum xCP as the core Case Management platform to centralize content and knowledge management supporting patient access workflows and provider data governance.
The deployment configured Documentum xCP capabilities for document-centric case management, structured content capture, metadata-driven search, and workflow orchestration to support clinical intake and administrative processing. Configuration emphasized provider information consolidation and patient-facing access controls, aligning case records and documents to a unified provider profile to improve information retrieval and knowledge management.
Emory Healthcare linked 10 systems in the deployment, explicitly integrating electronic medical record systems and billing systems to create a single source of truth for provider information. Integrations were scoped across multiple clinical and administrative systems, enabling cross-system case assembly and document exchange while preserving the originating system context.
Governance was implemented to enforce HIPAA-compliant access and workflow controls, ensuring role-based permissions and audit trails for patient and provider records. The project delivered a consolidated Enterprise Patient Access capability, improving knowledge management and the patient experience through centralized Case Management and controlled, auditable access to provider and patient information.
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Prologis | Construction and Real Estate | 2574 | $8.0B | United States | OpenText | OpenText Documentum xCP | Case Management | 2010 | n/a |
In 2010, AMB Property Corporation implemented OpenText Documentum xCP as a Case Management solution to automate lease processing, AMB is now part of Prologis. The OpenText Documentum xCP deployment was oriented around document capture, workflow orchestration, and integration with the company accounting system to streamline lease entries and updates.
The implementation emphasized automated lease intake and case lifecycle management, using document capture and workflow routing to reduce manual touch points. The xCP application was built and configured in six weeks, demonstrating a rapid development cycle consistent with focused case management projects.
Integrations included a direct connection from the Documentum xCP application to the accounting system to populate lease data and support downstream financial processes. Operational scope centered on lease administration and accounting functions within AMB, now part of Prologis, and governance shifted toward system-driven workflow controls and automated data entry.
The project delivered an estimated 75 percent reduction in man-hours for lease entries and updates as reported, positioning Prologis with a deployed OpenText Documentum xCP Case Management capability supporting lease administration and accounting workflows.
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