List of OpenText Forensic (formerly EnCase) Customers
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Since 2010, our global team of researchers has been studying OpenText Forensic (formerly EnCase) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Forensic (formerly EnCase) for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Forensic (formerly EnCase) for Case Management include: Takeda Pharmaceuticals USA, a United States based Manufacturing organisation with 19500 employees and revenues of $11.83 billion, Scotiabank Colombia, a Colombia based Banking and Financial Services organisation with 5000 employees and revenues of $1.50 billion, Hollard Insurance, a South Africa based Insurance organisation with 2350 employees and revenues of $512.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText Forensic (formerly EnCase), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hollard Insurance | Insurance | 2350 | $512M | South Africa | OpenText | OpenText Forensic (formerly EnCase) | Case Management | 2021 | n/a |
In 2021 Hollard Insurance implemented OpenText Forensic (formerly EnCase) as a Case Management solution to support digital forensics, incident response, and investigative workflows across security, legal, and claims functions. The deployment centralized a controlled evidence repository and chain of custody capabilities within Hollard's enterprise environment, aligning forensic imaging, evidence preservation, and case tracking under a single application. OpenText Forensic serves as the core Case Management platform for intake, assignment, and longitudinal case records.
Configuration emphasized forensic acquisition, evidence indexing, case workflow orchestration, audit logging, and role based access controls to enforce separation of duties and evidentiary integrity. The implementation sits alongside Hollard's broader tooling landscape, noting that Oribi Analytics is used on the Hollard website, while investigative processes and evidentiary assets are instrumented inside OpenText Forensic. Governance included formalized case intake procedures, defined escalation paths for complex investigations, and retained audit trails to support legal and regulatory review.
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Scotiabank Colombia | Banking and Financial Services | 5000 | $1.5B | Colombia | OpenText | OpenText Forensic (formerly EnCase) | Case Management | 2017 | n/a |
In 2017, Scotiabank Colombia deployed OpenText Forensic (formerly EnCase) as part of its Case Management tooling for forensic computing analysis. Between 2014 and March 2018 the bank's investigations team used EnCase and FTK tools for forensic computing analysis, focusing on mail analysis, digital evidence acquisition, and chain of custody handling.
OpenText Forensic was configured to support evidence acquisition workflows, forensic imaging, and mail analysis with structured chain of custody management and case file reporting capabilities. The deployment emphasized case intake, tagged evidence artifacts, investigative notes, and manager-facing report generation to consolidate investigations within a Case Management framework.
Operational scope covered internal fraud investigations and client-facing incident analysis, specifically investigations of employee and client fraud related to malware or phishing attacks. Investigative responsibilities included preparing summary reports for managers, recommending security enhancements to eliminate identified vulnerabilities, and compiling a monthly report on the latest security trends. Personnel involved completed courses in ethical hacking, malware analysis and IBM I2 Analyst's Notebook to support analytical workflows.
Governance centered on preserving chain of custody and producing audit-ready investigation documentation, with standardized reporting and managerial review built into investigative workflows. Workflows incorporated regular managerial reviews and recommendations as part of case closure procedures to ensure security remediation actions were tracked.
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Takeda Pharmaceuticals USA | Manufacturing | 19500 | $11.8B | United States | OpenText | OpenText Forensic (formerly EnCase) | Case Management | 2019 | n/a |
In 2019, Takeda Pharmaceuticals USA deployed OpenText Forensic (formerly EnCase) for Case Management to support Legal and Compliance functions. The effort coincided with Legal and Compliance IT Analyst activity between August 2019 and November 2019, and focused on standardizing electronic evidence handling and forensic capture workflows across endpoints and mobile devices.
The implementation emphasized forensic imaging and collection capabilities, specifically using EnCase Imager for endpoint captures and Cellebrite software for mobile device extractions. In-place legal hold initiation and targeted collections were executed in the O365 environment leveraging the O365 Security and Compliance Center, and the deployment incorporated management workflows for Legal Hold Pro to control preservation actions.
Integrations and operational coverage included coordinated processes with IT Asset Management to improve IT asset retrieval and preservation, creating tighter controls around chain of custody for preserved devices. Operational scope explicitly spanned Takeda legal teams and IT asset custodians, aligning forensic capture, legal hold initiation, and evidence preservation across those groups and the O365 tenant.
Governance and process work included engagement with internal legal to define proper usage and ongoing management of Legal Hold Pro, and updating process documentation for ESI collection, preservation, and remediation. The documented process changes and coordination with IT Asset Management were intended to improve compliance with chain-of-custody standards.
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