List of OpenText IT Operations Cloud Customers
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Since 2010, our global team of researchers has been studying OpenText IT Operations Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText IT Operations Cloud for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText IT Operations Cloud for IT Service Management include: Export Development Bank of Egypt, a Egypt based Banking and Financial Services organisation with 1692 employees and revenues of $582.0 million, SICK Germany, a Germany based Manufacturing organisation with 2000 employees and revenues of $411.0 million, Ik Conecta, a Spain based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText IT Operations Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText IT Operations Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText IT Operations Cloud | IT Service Management | 2024 | Raya IT |
In 2024 Export Development Bank of Egypt implemented OpenText IT Operations Cloud, deploying OpenText Service Management SMAX as its IT Service Management platform to automate manual, paper-based IT processes. The deployment was delivered in Egypt with SI Raya IT leading implementation activities, and the project scope covered core IT service workflows with planned extension of SMAX into non-IT departments.
Configuration focused on three explicit modules, OpenText Service Management SMAX, Universal Discovery CMDB, and Operations Orchestration, providing incident and request workflow automation, discovery-driven configuration management, and runbook automation for routine operational tasks. The implementation emphasized digitizing ticketing and document workflows, establishing a centralized service catalog, and automating orchestration for repetitive IT operations consistent with IT Service Management functional patterns.
Operational coverage initially centered on the bank's IT organization, with plans to extend module usage to other business functions outside IT, enabling a unified service management model across departments. Governance changes included formalizing service desk processes, instituting CMDB ownership and lifecycle controls, and adopting paperless workflows aligned with the bank's ESG objectives, with Raya IT coordinating rollout and knowledge transfer.
Reported outcomes from the deployment include measurable operational efficiencies and a largely paperless workflow that supports ESG goals, and the bank has explicit plans to expand SMAX usage beyond IT. The narrative centers on OpenText IT Operations Cloud as the bank’s chosen IT Service Management platform and documents module-level adoption, deployment locality, implementation partner, governance adjustments, and stated operational outcomes.
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Ik Conecta | Communications | 10 | $1M | Spain | OpenText | OpenText IT Operations Cloud | IT Service Management | 2024 | Timestamp |
In 2024, Ik Conecta deployed OpenText IT Operations Cloud as its IT Service Management platform to consolidate region-level ITSM operations in Spain. The project referenced OpenText Service Management SMAX capabilities, aligning the OpenText IT Operations Cloud implementation with service management workflows and AI-driven automation.
Configuration emphasized SMAX functional capabilities typical of IT Service Management, including service desk workflows, incident and problem management, knowledge-enabled support, and automation of routine tickets. The deployment introduced AI-driven automation to orchestrate triage and standard resolution paths, and the OpenText IT Operations Cloud instance was configured to centralize case handling and supplier handoffs.
Integrations were implemented with supplier ITSM systems to enable ticket escalation and information exchange across external vendors, and Timestamp served as the implementation partner during the regional rollout presented in Spain. Governance adjustments focused on consolidating operational processes at the region level, standardizing workflows across support teams, and improving operational flexibility, with stated objectives of improving user support and reducing costs.
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SICK Germany | Manufacturing | 2000 | $411M | Germany | OpenText | OpenText IT Operations Cloud | IT Service Management | 2023 | n/a |
In 2023, SICK AG deployed OpenText IT Operations Cloud to consolidate service delivery and run IT Service Management from a single platform. The implementation leverages OpenText SMAX capabilities to present a unified service portal across multiple departments, centralizing both IT and enterprise service request streams.
The deployment configured service catalog and request management workflows, self-service portal interfaces, and automation routines to handle routine ticketing tasks. OpenText SMAX was used for workflow orchestration, approval routing, and knowledge management, supporting increased self-service adoption and automated handling of a significant portion of routine requests.
Integration work included linking SMAX to the CMDB and asset data feeds to support enterprise asset management at scale, managing over 110,000 assets as part of the German implementation. Operational coverage spans multiple departments within SICK AG and processes roughly 14,000 requests per month, positioning the OpenText IT Operations Cloud as the operational backbone for service intake and lifecycle tracking.
Governance focused on centralizing request intake and improving cross-department transparency through a single service portal and standardized SLAs and workflows. Outcomes reported include improved efficiency, higher self-service adoption, and greater visibility across business functions, with SMAX usage explicit as the underpinning IT Service Management solution.
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