List of OpenText Process Automation (ex OpenText BPS) Customers
OpenText
275 Frank Tompa Drive,
Waterloo, N2L 0A1, ON,
Canada
Waterloo, N2L 0A1, ON,
Canada
1 519-888-7111
Professional Services
21400
$5.2B
Since 2010, our global team of researchers has been studying OpenText Process Automation (ex OpenText BPS) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Process Automation (ex OpenText BPS) for Case Management, Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Process Automation (ex OpenText BPS) for Case Management, Business Process Management include: Pramerica Life Insurance, a India based Insurance organisation with 3219 employees and revenues of $1.77 billion, Herbert Smith Freehills, a United Kingdom based Professional Services organisation with 5000 employees and revenues of $1.72 billion, Simmons & Simmons, a United Kingdom based Professional Services organisation with 1600 employees and revenues of $655.0 million, Addleshaw Goddard, a United Kingdom based Professional Services organisation with 3100 employees and revenues of $650.0 million, Brodies, a United Kingdom based Professional Services organisation with 800 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText Process Automation (ex OpenText BPS), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Process Automation (ex OpenText BPS) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Addleshaw Goddard | Professional Services | 3100 | $650M | United Kingdom | OpenText | OpenText Process Automation (ex OpenText BPS) | Case Management,Business Process Management | 2020 | n/a |
In 2020, Addleshaw Goddard deployed OpenText Process Automation (ex OpenText BPS) on its website to support Case Management,Business Process Management. The implementation uses OpenText Process Automation to provide case intake and process orchestration for legal matter intake, case lifecycle management and client service workflows within the firm's UK operations.
Configuration focused on core Case Management,Business Process Management capabilities, including workflow orchestration, case lifecycle management, role based routing, form based intake, document capture and routing, and business rule driven task assignment. OpenText Process Automation was configured to expose web facing intake forms and process endpoints on the firm website, enabling automated case creation and centralized case tracking inside the application.
Governance work established standardized process definitions, role based access controls and audit logging in OpenText Process Automation, aligning legal operations and client services to shared workflows. The deployment scope concentrated on matter intake and ongoing case processing, instrumenting the application as the front door for client interactions and internal case handling.
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Brodies | Professional Services | 800 | $150M | United Kingdom | OpenText | OpenText Process Automation (ex OpenText BPS) | Case Management,Business Process Management | 2020 | n/a |
In 2020, Brodies deployed OpenText Process Automation (ex OpenText BPS) on their website. Brodies uses OpenText Process Automation (ex OpenText BPS) in the Case Management,Business Process Management category to provide case intake, workflow orchestration, and document-centric process automation for legal and professional services workflows.
The implementation emphasized case management modules and business process management capabilities, configuring case templates, process models, document capture, and role-based task routing to manage client matters and internal approvals. The deployment is web-facing, exposing client intake and case submission through the firm website while the process engine and document stores are operated under firm control.
Operational scope centers on legal operations and matter lifecycle handling, combining Case Management,Business Process Management functions to support matter intake, assignment, task orchestration, and approval workflows. Governance focused on standardizing process templates and role-based workflows to enforce consistent intake and approval procedures, with OpenText Process Automation (ex OpenText BPS) serving as the primary platform for case and process automation.
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CMS LTF | Professional Services | 500 | $100M | United Kingdom | OpenText | OpenText Process Automation (ex OpenText BPS) | Case Management,Business Process Management | 2020 | n/a |
In 2020, CMS LTF implemented OpenText Process Automation (ex OpenText BPS) to support Case Management,Business Process Management on their website. The deployment positioned OpenText Process Automation as a web-facing case and workflow engine to govern matter intake and routine process execution for the firm's professional services operations.
The implementation emphasized OpenText Process Automation capabilities including case lifecycle management, workflow orchestration, form based intake, document capture and automated routing, and a rules engine for approvals and escalations. Configuration work centered on workflow modeling, case data schemas, role based task assignment and user interfaces surfaced through the website to standardize processing across practice areas.
Operational scope covered legal operations and practice teams interacting via the website for intake, case tracking and task management. Governance introduced designated process owners, standardized templates and controlled workflow change procedures to manage ongoing configuration and operational cadence.
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Herbert Smith Freehills | Professional Services | 5000 | $1.7B | United Kingdom | OpenText | OpenText Process Automation (ex OpenText BPS) | Case Management,Business Process Management | 2020 | n/a |
In 2020, Herbert Smith Freehills implemented OpenText Process Automation (ex OpenText BPS) to deliver Case Management,Business Process Management capabilities on their website. The implementation is positioned to support web-based case intake and document driven process orchestration for legal practice workflows, aligning the application with client facing intake and internal matter lifecycle handling.
OpenText Process Automation (ex OpenText BPS) was configured to provide core case management and BPM functionality including case lifecycle modeling, workflow orchestration, form driven capture, task routing, business rules enforcement, and audit trail instrumentation. Configuration focused on defining case types and process models that reflect legal matter lifecycles, and on automating repeatable review and approval steps common to professional services engagements.
Deployment scope centers on the firm s website as the front-end access point for intake and initial case creation, with the application serving practice groups and internal teams responsible for matter management and operational workflows. Operational coverage emphasizes role based access to case data, web form driven submission flows, and centralized process definitions to standardize handling across practice teams.
Governance was structured around process ownership and change control for process models, with defined responsibilities for updating case templates and workflow rules, and with training and documentation for process stewards. The narrative focuses on system architecture and workflow governance rather than specific integrations or partners, reflecting an implementation that embeds OpenText Process Automation into Herbert Smith Freehills website driven case and process management operations.
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Pramerica Life Insurance | Insurance | 3219 | $1.8B | India | OpenText | OpenText Process Automation (ex OpenText BPS) | Case Management,Business Process Management | 2019 | n/a |
In 2019 Pramerica Life Insurance implemented OpenText Process Automation (ex OpenText BPS) as an enterprise platform for Case Management,Business Process Management to digitize and automate core policy workflows across its network of branches in India. The initiative targeted enterprise-wide processing for new business intake and customer servicing, shifting paper-based steps into orchestrated process flows governed by rules and validation logic.
OpenText Process Automation (ex OpenText BPS) was configured with modular workflows and automation for new business processing, automated quote generation, receipting, discrepancy management and rules-based straight-through-processing. The implementation included document digitization and full-text search capabilities to make business documents searchable and to support validation checks that push receipts and transaction artifacts into downstream systems without human intervention.
The deployment was integrated with OpenText Content Suite and OpenText AppWorks, and connected to the insurer's core policy administration system PAS to enable end-to-end document and transaction flows. OpenText Managed Services provided operational monitoring and ongoing support for the integrated environment, and the implementation emphasis was on synchronous receipt propagation and sub-second uploads to the content repository to preserve operational throughput.
Governance changes centralized process orchestration and automated exception handling to retain operational controls while accelerating day-to-day processing. Pramerica Life Insurance reported faster, paperless management of business documents and explicit cost reduction of up to 30 percent, and continued use of managed services for proactive monitoring and service innovation.
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Professional Services | 1600 | $655M | United Kingdom | OpenText | OpenText Process Automation (ex OpenText BPS) | Case Management,Business Process Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating OpenText Process Automation (ex OpenText BPS)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OpenText Process Automation (ex OpenText BPS). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating OpenText Process Automation (ex OpenText BPS) for Case Management, Business Process Management include:
- Eligens, a Italy based Professional Services organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Eligens | Professional Services | 20 | $1M | Italy | 2026-03-05 |
FAQ - APPS RUN THE WORLD OpenText Process Automation (ex OpenText BPS) Coverage
OpenText Process Automation (ex OpenText BPS) is a Case Management, Business Process Management solution from OpenText.
Companies worldwide use OpenText Process Automation (ex OpenText BPS), from small firms to large enterprises across 21+ industries.
Organizations such as Pramerica Life Insurance, Herbert Smith Freehills, Simmons & Simmons, Addleshaw Goddard and Brodies are recorded users of
OpenText Process Automation (ex OpenText BPS) for Case Management, Business Process Management.
Companies using OpenText Process Automation (ex OpenText BPS) are most concentrated in Insurance and Professional Services, with adoption spanning over 21 industries.
Companies using OpenText Process Automation (ex OpenText BPS) are most concentrated in India and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OpenText Process Automation (ex OpenText BPS) across Americas, EMEA, and APAC.
Companies using OpenText Process Automation (ex OpenText BPS) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of OpenText Process Automation (ex OpenText BPS) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OpenText Process Automation (ex OpenText BPS) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Case Management, Business Process Management.