List of Opinyin CX Insights Customers
Since 2010, our global team of researchers has been studying Opinyin CX Insights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Opinyin CX Insights for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Opinyin CX Insights for Customer Experience include: BrewDog, a United Kingdom based Consumer Packaged Goods organisation with 1300 employees and revenues of $480.0 million, Leap Legal Software, a Australia based Professional Services organisation with 1800 employees and revenues of $172.0 million, Sage Vegan Bistro Echo Park, a United States based Leisure and Hospitality organisation with 12 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Opinyin CX Insights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Opinyin CX Insights customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BrewDog | Consumer Packaged Goods | 1300 | $480M | United Kingdom | Opinyin | Opinyin CX Insights | Customer Experience | 2021 | n/a |
In 2021 BrewDog deployed Opinyin CX Insights to run rapid employee surveys supporting an independent culture review, using the platform within the Customer Experience category to gather staff feedback across its UK operations. The UK implementation processed 2,392 verbatim responses in real time, enabling near immediate analysis of qualitative data during the review period.
Opinyin CX Insights was configured to map open text responses to a Quality of Working Life model and to extract pain points and pleasure points for structured interpretation. The implementation emphasized verbatim text analytics and automated root cause analysis, producing fast thematic outputs and prioritized issue clusters for stakeholders.
Operationally the effort targeted people and culture workflows and informed HR and leadership decision making, with outputs consumed by the independent review process. Findings from Opinyin CX Insights closely aligned with the later independent Wiser review, and the rapid analytics capability contributed to accelerating corrective actions based on the identified issues.
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Leap Legal Software | Professional Services | 1800 | $172M | Australia | Opinyin | Opinyin CX Insights | Customer Experience | 2018 | n/a |
In 2018, Leap Legal Software implemented Opinyin CX Insights into its UK support feedback process, deploying the Opinyin CX Insights Customer Experience tool to centralize NPS collection and qualitative response capture. Opinyin CX Insights was integrated through Salesforce to collect Net Promoter Score, capture verbatim feedback, and feed automated linguistic analysis and CLAS scoring into the support workflow.
The implementation used functional modules for NPS surveying, verbatim capture, automated natural language analysis, and CLAS scoring, enabling systematic classification of sentiment and root causes. Opinyin CX Insights processed open text feedback to generate structured CLAS scores and linguistic metadata, improving the fidelity of survey-driven insights available to support teams.
Integrations were explicitly with Salesforce, embedding survey delivery and feedback ingestion into existing case and support feedback records, which kept the operational scope within LEAP Legal Software UK support functions. The deployment focused on automating data flow from customer touchpoints into support queues and analysis dashboards, providing a tighter feedback loop between frontline agents and product or service owners.
Governance and rollout were executed in August 2018, with configuration tuned for ongoing feedback capture and automated scoring, and with procedures to route high priority verbatim to escalation and advocacy channels. Results reported by the implementation included response rates more than tripling in the first month, verbatim response rates exceeding 30 percent, faster root cause detection and the creation of new advocacy opportunities for customer success and support teams.
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Sage Vegan Bistro Echo Park | Leisure and Hospitality | 12 | $2M | United States | Opinyin | Opinyin CX Insights | Customer Experience | 2024 | n/a |
In 2024, Sage Vegan Bistro Echo Park deployed Opinyin CX Insights in a Customer Experience deployment as the Opinyin App inside Sage Publishing's Freshdesk environment to capture NPS, CES and CSAT and to enable AI driven text analytics for customer service teams. The initial rollout targeted North America with an extension to global coverage, focusing on customer service personnel and supervisory roles.
Opinyin CX Insights was configured to provide survey orchestration for NPS, CES and CSAT capture, automated survey triggers tied to ticket events, and AI driven text analytics that extract themes, sentiment and root cause signals. The implementation included Opinyin's Comparative Linguistic Analysis Score, CLAS, as a comparative scoring capability, and delivered real time dashboards tailored for agents, supervisors and managers to monitor CX drivers.
The system was embedded as an Opinyin App within Freshdesk, enabling in ticket survey delivery and dashboard access inside the existing customer service workflow. Operational coverage encompassed customer service departments and workflows for frontline ticket resolution, quality review and supervisory escalation across the North America and global rollout footprint.
Governance centered on operationalizing dashboards into agent and supervisory workflows so teams could act on surfaced CX drivers, with rollout sequencing aligned to service teams. The deployment explicitly improved survey response rates, increased confidence in scoring via CLAS, and provided agents, supervisors and managers with real time operational intelligence to inform service actions.
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