List of Optymyze Service Management Customers
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Since 2010, our global team of researchers has been studying Optymyze Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Optymyze Service Management for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Optymyze Service Management for Field Service Management include: Boehringer Ingelheim, a Germany based Life Sciences organisation with 54500 employees and revenues of $28.94 billion, Office Depot, a United States based Retail organisation with 38000 employees and revenues of $8.60 billion, Echo Global Logistics, a United States based Distribution organisation with 3800 employees and revenues of $4.30 billion and many others.
Contact us if you need a completed and verified list of companies using Optymyze Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Optymyze Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boehringer Ingelheim | Life Sciences | 54500 | $28.9B | Germany | Optymyze | Optymyze Service Management | Field Service Management | 2018 | n/a |
In 2018, Boehringer Ingelheim Vetmedica in the United States engaged Optymyze to deploy Optymyze Service Management. The initiative targeted automation of sales budgeting, sales compensation, and payroll workflows for the U.S. animal health division, aligning the Optymyze Service Management deployment with Field Service Management operational needs.
The implementation configured Optymyze Service Management to centralize compensation calculations, orchestrate payroll processing runs, and expose real time pay and quota visibility to sales stakeholders. Configuration emphasized rules based compensation logic, budget consolidation, and operational reporting for quota management consistent with Field Service Management functional terminology.
Operational scope covered U.S. sales operations and the payroll function within Boehringer Ingelheim Vetmedica, consolidating budgeting and compensation workflows across sales teams. The program used a managed services approach for ongoing administration and process execution of sales budgeting and compensation management.
The engagement delivered explicit operational outcomes in the United States, cutting year end payroll processing from weeks to days and adding real time visibility into pay and quotas for sales personnel. Governance centered on managed services ownership for continued maintenance of automated compensation and payroll workflows under the Optymyze Service Management deployment.
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Echo Global Logistics | Distribution | 3800 | $4.3B | United States | Optymyze | Optymyze Service Management | Field Service Management | 2018 | n/a |
In 2018, Echo Global Logistics implemented Optymyze Service Management, a Field Service Management application, to automate sales performance and commission processes. The deployment focused on centralizing commission calculation and reporting for Echo Global Logistics commercial and finance teams across the United States, delivering day to day commission visibility and reducing manual reconciliation effort.
Optymyze Service Management was configured to align Field Service Management capabilities with sales compensation operations, with implementation emphasis on commission calculation workflows, performance management reporting, automated reconciliation processes, and audit trails for adjustments. Configuration concentrated on rule based commission logic, approval workflows, and scheduled analytics to enable daily visibility and reduce manual support burdens.
Governance changes accompanied the rollout, centralizing commission governance and establishing a daily reporting cadence to support rapid M&A driven scale in the United States. The implementation delivered daily commission visibility, dramatically fewer manual reconciliations, and explicit support for rapid M&A driven scale as described in the cited case study.
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Office Depot | Retail | 38000 | $8.6B | United States | Optymyze | Optymyze Service Management | Field Service Management | 2018 | n/a |
In 2018, Office Depot implemented Optymyze Service Management, deploying Field Service Management capabilities to centralize and improve sales operations and sales compensation management across the United States. Optymyze Service Management was used as part of a broader Optymyze deployment to provide consolidated visibility and to automate sales operations processes, according to the company case study highlighting improved sales operations visibility and process automation in the United States.
The implementation emphasized capability alignment typical of Field Service Management, with inferred use of scheduling and dispatch workflows, work order and task orchestration, mobile access for distributed teams, and service analytics to surface operations visibility. Module usage for Optymyze Service Management is inferred from Office Depot's broader Optymyze deployment and is not explicitly confirmed in the cited source, the case study describes centralization of sales operations and sales compensation management as the operational objective.
Operational coverage focused on sales operations and sales compensation business functions within Office Depot's U.S. organization, with governance centered on centralized process ownership and automated workflow controls to reduce manual reconciliation and improve visibility. The narrative links Office Depot, Optymyze Service Management, Field Service Management and sales operations, positioning the application as the platform used to centralize, instrument, and automate sales operations and compensation workflows in 2018.
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