List of Oracle Advanced Customer Services Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$57.4B
Since 2010, our global team of researchers has been studying Oracle Advanced Customer Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Advanced Customer Services for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Advanced Customer Services for Professional Services include: Deutsche Bank, a Germany based Banking and Financial Services organisation with 89879 employees and revenues of $35.69 billion, Bank of India, a India based Banking and Financial Services organisation with 52209 employees and revenues of $3.16 billion, Patrick Terminals, a Australia based Transportation organisation with 1300 employees and revenues of $700.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Advanced Customer Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Advanced Customer Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bank of India | Banking and Financial Services | 52209 | $3.2B | India | Oracle | Oracle Advanced Customer Services | Professional Services | 2014 | n/a |
Bank of India implemented Oracle Advanced Customer Services in 2014 to institutionalize vendor delivered application and database support across its core banking estate. Oracle Advanced Customer Services was engaged as a Professional Services provider to supply ongoing technical account management and hands on engineering for the bank's Oracle application and database stack.
The Oracle Advanced Customer Services engagement delivered a mix of resource services and proactive advisory capabilities, including on demand application troubleshooting, patch and upgrade assistance, performance engineering, and security hardening guidance. Configuration and implementation work followed standard ACS patterns for enterprise Oracle environments, emphasizing knowledge transfer and runbook creation to support operational teams and incident remediation workflows.
Operational integrations continued to be formalized through discrete procurements in 2022, reflecting sustained reliance on Oracle technology and services. The bank procured Oracle Advanced Security Option and Oracle Active Data Guard licenses under SVC HO:IT:RG:1026 dated 28.11.2022 with a contract value of 10,00,56,294 and one year ATS up to 28.11.2023, and it procured Oracle Database upgradation services including Real Application Testing under SVC HO:IT:AS:0902 dated 01.11.2022 with a contract value of 43,28,406 for one year, indicating integration of Advanced Security and data guard capabilities with the Oracle application estate.
Governance and contract lifecycle for Oracle Advanced Customer Services have been managed through repeat procurements, most recently a renewal of Oracle ACS Resource Services under SVC HO:IT:RG:1020 dated 28.11.2022 with M/s Oracle for 2,13,85,164 and a service period from Sep 2022 to Sep 2025. These procurement records show the bank treating Oracle Advanced Customer Services as a continuing Professional Services engagement supporting IT operations, application support, and database resiliency activities.
|
|
|
Deutsche Bank | Banking and Financial Services | 89879 | $35.7B | Germany | Oracle | Oracle Advanced Customer Services | Professional Services | 2020 | n/a |
In 2020 Deutsche Bank implemented Oracle Advanced Customer Services to operationalize Oracle Exadata Cloud@Customer and Oracle Database across its global data centers. The engagement is recorded under the Professional Services category and targets backend systems that support trading, risk management, and capital planning, consolidating more than 40 petabytes of data across over 10,000 databases.
Oracle Advanced Customer Services was configured to provide personalized and proactive lifecycle management, including managed database upgrades and migrations, enhanced security controls, and increased automation to reduce manual database administration tasks. The implementation emphasizes workload isolation and flexible resource allocation, enabling Deutsche Bank group members to share resources for some applications while deploying dedicated capacity for others, and it supports near real time response requirements through reduced network latency.
Deployment uses Oracle Exadata Cloud@Customer and Oracle Cloud Infrastructure as private cloud services hosted in Deutsche Bank computing centers, with Oracle operating database services on site while the bank retains control of customer data and utility obligations. The architecture sits within a hybrid cloud posture, complemented by a public cloud partnership with another cloud provider, and it centralizes database lifecycle operations under Oracle Advanced Customer Services to standardize configuration and automation across sites.
Governance changes accompanying the deployment include simplified operational processes, tighter controls over database lifecycle activities, and a shift of routine upgrade and migration responsibilities to Oracle Advanced Customer Services. The program is expected to deliver more than fifty percent energy savings on the bank's database estate of over 10,000 databases and forecasted low triple digit millions of euros in cost savings over a three to five year roll out, while supporting Deutsche Bank's aims to reduce complexity and internalize technology talent.
|
 |
Patrick Terminals | Transportation | 1300 | $700M | Australia | Oracle | Oracle Advanced Customer Services | Professional Services | 2017 | n/a |
In 2017, Patrick Terminals implemented Oracle Advanced Customer Services as part of a targeted program to consolidate financials, planning, and HR into a single cloud footprint. Patrick Terminals implemented Oracle Advanced Customer Services to support its Oracle ERP Cloud, Oracle EPM Cloud, and Oracle HCM Cloud rollout, using Professional Services to accelerate go live and stabilize the new environment.
The deployment bundled Oracle ERP Cloud, Oracle Cloud EPM Planning, and Oracle Cloud HCM to replace on-premises PeopleSoft financials, purchasing, payroll, and time and labor applications. Configurations focused on core finance and accounting workflows including general ledger, accounts payable, cash management, procure to pay, planning and budgeting, and HR payroll and workforce administration, with Oracle Advanced Customer Services providing customer success and functional support.
Integration work delivered the majority of the planned 20 interface points within three months, linking Oracle Cloud to internal systems and third party applications including asset management and stevedoring services used across the terminal network. The integration architecture supported high volume transaction flows, enabling the finance team to automatically generate up to 4,000 invoices per week with up to 5,000 lines per invoice, and the program achieved production cutover two months after the main integration phase.
Operational coverage spanned four Australian terminals in Brisbane, Sydney, Melbourne, and Fremantle, with primary business functions impacted including finance, planning and budgeting, HR, and shared services. Governance and process change were driven by Oracle Advanced Customer Services and Oracle Mission Critical Support, which provided change management, regression testing, managed helpdesk support, and ongoing functional managed services to reduce incident volume and ensure system stability.
The implementation completed in five months instead of the targeted 12 months, moving the estate to Oracle Cloud seven months ahead of schedule, and the customer reported specific outcomes from the program. Reported outcomes included lowering total cost of ownership from US$7 million to US$177,000 in one year, reducing ticket volume by 40 percent, shortening patch and upgrade cycles from six months to six weeks, standardizing monthly management reporting across terminals with Oracle EPM Cloud, and enabling headcount reductions in shared services through end to end process automation.
|
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating Oracle Advanced Customer Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Advanced Customer Services. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Oracle Advanced Customer Services Coverage
Oracle Advanced Customer Services is a Professional Services solution from Oracle.
Companies worldwide use Oracle Advanced Customer Services, from small firms to large enterprises across 21+ industries.
Organizations such as Deutsche Bank, Bank of India and Patrick Terminals are recorded users of
Oracle Advanced Customer Services for Professional Services.
Companies using Oracle Advanced Customer Services are most concentrated in Banking and Financial Services and Transportation, with adoption spanning over 21 industries.
Companies using Oracle Advanced Customer Services are most concentrated in Germany, India and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Advanced Customer Services across Americas, EMEA, and APAC.
Companies using Oracle Advanced Customer Services range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 66.67%.
Customers of Oracle Advanced Customer Services include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Advanced Customer Services customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Professional Services.