List of Oracle Engagement Cloud Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle Engagement Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Engagement Cloud for Customer Engagement, Sales Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Engagement Cloud for Customer Engagement, Sales Engagement include: Broadcom (inc. VmWare), a United States based Professional Services organisation with 33000 employees and revenues of $63.89 billion, World Kinect Corporation, a United States based Oil, Gas and Chemicals organisation with 5000 employees and revenues of $59.04 billion, Exelon, a United States based Utilities organisation with 20000 employees and revenues of $23.03 billion, Parker Hannifin, a United States based Manufacturing organisation with 61120 employees and revenues of $19.93 billion, American Electric Power, a United States based Utilities organisation with 16330 employees and revenues of $19.72 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Engagement Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Engagement Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABC Companies | Automotive | 700 | $150M | United States | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2018 | n/a |
In 2018, ABC Companies implemented Oracle Engagement Cloud. The deployment was led by the Vice President of Information Technology as part of a broader program to improve customer experience across motorcoach manufacturing, sales, service, repair, parts, and financing. Oracle Engagement Cloud was configured to support Customer Engagement,Sales Engagement use cases for sales and service teams and was aligned with concurrent adoption of Oracle Sales Cloud and Eloqua Marketing Cloud.
Configuration emphasized sales force automation, opportunity and account management, unified customer profiles, interaction history, and engagement workflow orchestration typical of Customer Engagement,Sales Engagement applications. Oracle Engagement Cloud was provisioned to enable lead to order coordination and service case tracking, and to present role oriented dashboards and mobile access for field technicians. These functional modules were tuned to surface customer and asset context that supports parts, service, and fleet maintenance workflows.
Integrations connected Oracle Engagement Cloud with the companys existing stack, including Oracle Sales Cloud, Eloqua Marketing Cloud, JD Edwards EnterpriseOne on Oracle Linux, the DSI Mobile Enterprise Platform, and Vertex tax tooling. Customer and asset records were reconciled between JD Edwards EnterpriseOne and Oracle Engagement Cloud to ensure service histories and parts entitlement information flowed into sales and service engagement processes. Operational coverage included sales, service, parts, marketing, and field service functions across ABC Companies operations.
Governance and rollout were managed by the Vice President of Information Technology with phased deployments across business functions, replacing manual, paper based services and manufacturing processes with mobile digital tools. Oracle Engagement Cloud was explicitly cited by leadership as contributing to an enhanced customer experience when implemented alongside Oracle Sales Cloud and Eloqua Marketing Cloud.
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American Electric Power | Utilities | 16330 | $19.7B | United States | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2021 | n/a |
In 2021, American Electric Power deployed Oracle Engagement Cloud as part of a Customer Relationship Management Cloud initiative. The deployment targeted customer care professionals and was scoped within the Customer Engagement,Sales Engagement category, establishing a cloud-hosted CRM suite configured for master data migration and transactional interoperability with on premise Mainframe DB2. The program focused on configuring CRM workflows to improve search and case handling for customer service operations.
Configuration and functional work centered on Oracle Engagement Cloud and Service Cloud modules for customer search, case management, and transaction orchestration. A Customer database management CDM was provisioned as a local operational database for faster search and to serve as the authoritative operational replica for customer master records. Informatica driven ETL mappings and reusable transformations were implemented for daily loads, and complex SQL queries were developed to validate data completeness and transformation rules across systems.
Integrations were explicitly built between Service Cloud, CDM and DB2, using SOA patterns and Oracle Integration Cloud OIC to connect cloud applications with the on premise Mainframe DB2 database for transaction data. Webservice endpoints were exercised and validated using Soap UI, with both synchronous transaction flows and batch ETL exchanges driving CDM synchronization and transactional consistency. The integration architecture emphasized reliable data movement between Oracle Engagement Cloud, Service Cloud and the DB2 transaction store.
Governance and testing workflows were formalized through sprint, release and user acceptance testing cycles tracked in Jira with the X ray plugin. Testing artifacts included data migration and webservice test plans, ETL mapping test cases, flat file and spreadsheet source validations, automated test scripts in Ruby, and SOAP UI endpoint testing. Test results and UAT coordination were reported to project management and QA leadership, and production support design documents were created to support ongoing data verification and operational handoff for Oracle Engagement Cloud at American Electric Power.
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Broadcom (inc. VmWare) | Professional Services | 33000 | $63.9B | United States | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2018 | n/a |
In 2018 Broadcom implemented Oracle Engagement Cloud to support Customer Engagement,Sales Engagement use cases across its India based global sales operations, with a concentration on inside sales and renewals processing. The deployment targeted transactional renewal workflows and partner-facing communication channels used by inside sales representatives and account directors in the Pune operations center.
Oracle Engagement Cloud was configured to manage opportunity records, orchestrate the full renewal lifecycle, and provide pipeline forecasting and quote tracking capabilities. The implementation supported retention and win back program workflows, required maintenance of accurate opportunity data hygiene within the Oracle Engagement Cloud instance, and accommodated co-terming and approval controls as part of quote generation and renewal execution.
The Oracle Engagement Cloud environment operated alongside Oracle CPQ and reporting tools such as Incorta and Tableau, and relied on Google Suite and Excel for operational reporting and communication. Operational coverage included inside sales teams handling distributor and partner interactions, account directors coordinating territory activity, and sales leadership receiving regular pipeline forecasts and business health checks.
Governance and workflow restructuring emphasized centralized opportunity ownership for assigned renewal transactions, formalized approval steps for co-terming, and standardized communication processes driven primarily by remote email and phone channels. The implementation linked system usage to specific business functions including renewals, retention, partner management, and sales operations while embedding data hygiene and forecasting discipline into routine operational governance.
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Construction Specialties, Inc | Manufacturing | 4000 | $1.0B | United States | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2019 | n/a |
In 2019, Construction Specialties, Inc implemented Oracle Engagement Cloud to automate sales processes and centralize customer interactions. The deployment addressed Customer Engagement,Sales Engagement requirements by introducing cloud-native CRM capabilities across the commercial sales organization.
Oracle Engagement Cloud was configured to support core sales engagement workflows including lead management, opportunity and pipeline management, quote orchestration, and account activity tracking. The implementation emphasized sales automation, standardized opportunity stages, and structured account management processes to improve consistency in customer-facing activities.
The solution was delivered as an Oracle cloud SaaS application and scoped to sales and account management functions within Construction Specialties. Governance changes included role-based access controls, standardized sales process definitions, and workflow automation to enforce routing and approval rules for quotes and opportunities. The narrative focuses on system architecture and functional modules implemented under the Customer Engagement,Sales Engagement category, with Oracle Engagement Cloud as the central CRM platform for sales automation.
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Dewitt Move Companies | Transportation | 30 | $3M | United States | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2018 | n/a |
In 2018, Dewitt Move Companies implemented Oracle Engagement Cloud as a Customer Engagement,Sales Engagement solution. The deployment designated Oracle Engagement Cloud as the enterprise CRM platform and assigned a Sr. Business Analyst Project Manager as the primary point of contact and business analyst for requirement gathering and program oversight.
Implementation scope focused on configuring contact and account management, lead and opportunity tracking, activity and task management, sales engagement workflows, and reporting dashboards to align with Dewitt Move Companies operating model. A detailed business case was developed to compare multiple CRM offerings and to guide module configuration choices, with emphasis on workflow automation and standardized data models within Oracle Engagement Cloud.
Design work included provisions for API based integration patterns typical of Customer Engagement,Sales Engagement deployments, enabling future connections to operational and financial systems without specifying third party products. Operational coverage was defined as enterprise wide, impacting sales, customer service, operations, and leadership reporting responsibilities.
Governance and process controls were formalized through development and management of Service Level Agreements and Standard Operating Procedures, with performance metrics and reporting processes owned jointly by internal leadership and the project manager. Change control and SLA backed operational workflows were instituted to operationalize CRM driven processes across affected business functions.
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Professional Services | 2500 | $433M | United Kingdom | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2014 | n/a |
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Transportation | 8000 | $1.8B | United Kingdom | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2019 | n/a |
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Utilities | 20000 | $23.0B | United States | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2020 | n/a |
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Professional Services | 7000 | $1.7B | Canada | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2020 | n/a |
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Consumer Packaged Goods | 29400 | $15.4B | United States | Oracle | Oracle Engagement Cloud | Customer Engagement,Sales Engagement | 2020 | n/a |
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Buyer Intent: Companies Evaluating Oracle Engagement Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Engagement Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Engagement Cloud for Customer Engagement, Sales Engagement include:
- AFG, a Australia based Banking and Financial Services organization with 238 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle Engagement Cloud Coverage
Oracle Engagement Cloud is a Customer Engagement, Sales Engagement solution from Oracle.
Companies worldwide use Oracle Engagement Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as Broadcom (inc. VmWare), World Kinect Corporation, Exelon, Parker Hannifin and American Electric Power are recorded users of
Oracle Engagement Cloud for Customer Engagement, Sales Engagement.
Companies using Oracle Engagement Cloud are most concentrated in Professional Services, Oil, Gas and Chemicals and Utilities, with adoption spanning over 21 industries.
Companies using Oracle Engagement Cloud are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Engagement Cloud across Americas, EMEA, and APAC.
Companies using Oracle Engagement Cloud range from small businesses with 0-100 employees - 13.04%, to mid-sized firms with 101-1,000 employees - 13.04%, large organizations with 1,001-10,000 employees - 43.48%, and global enterprises with 10,000+ employees - 30.43%.
Customers of Oracle Engagement Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Engagement Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement, Sales Engagement.