List of Oracle Intelligent Bots Customers
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Since 2010, our global team of researchers has been studying Oracle Intelligent Bots customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Intelligent Bots for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Intelligent Bots for Chatbots and Conversational AI include: The University of Adelaide, a Australia based Education organisation with 4115 employees and revenues of $710.0 million, Bajaj Electricals, a India based Manufacturing organisation with 1743 employees and revenues of $525.0 million, Heineken Urban Polo, a New Zealand based Leisure and Hospitality organisation with 30 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Intelligent Bots, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Oracle Intelligent Bots customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bajaj Electricals | Manufacturing | 1743 | $525M | India | Oracle | Oracle Intelligent Bots | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Bajaj Electricals built a pilot chatbot using Oracle Intelligent Bots, part of Oracle Mobile Cloud Enterprise. The pilot was completed in three weeks and the company moved to a soft launch of its first customer success and support chatbot.
The implementation uses Oracle Intelligent Bots within the Chatbots and Conversational AI category, with developers authoring initial question sets and the platform applying machine learning to learn variations in how questions are asked. Functional capabilities implemented include intent classification, confidence scoring per question, and iterative training driven by question history to improve recognition and response selection.
The runtime and management layer is anchored to Oracle Mobile Cloud Enterprise, and the operational scope is focused initially on customer care and support with plans to reuse the same Oracle Intelligent Bots capability across additional business functions. Governance followed a pilot to soft launch rollout path, with confidence thresholds used to govern escalation and continuous training, and Chief Digital Officer Rajnish Sinha emphasized the platform design enables chatbot use beyond customer care.
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Heineken Urban Polo | Leisure and Hospitality | 30 | $4M | New Zealand | Oracle | Oracle Intelligent Bots | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Heineken Urban Polo deployed Oracle Intelligent Bots to create a digital concierge for its events in New Zealand. Oracle Intelligent Bots is implemented as a cloud-hosted Oracle artificial intelligence service providing a conversational layer for attendee engagement, event information and onsite support, classified under Chatbots and Conversational AI.
The implementation emphasized conversational workflows driven by natural language understanding, session context management and scripted dialog flows to handle FAQs, scheduling information and guidance for onsite interactions. The architecture is centered on Oracle cloud services with the bot operating as an API-driven conversational front end to event operations, and configured for live attendee channels to support marketing and event operations functions. Governance was organized around dialog configuration and iterative content updates to keep event information current and maintain conversational accuracy.
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The University of Adelaide | Education | 4115 | $710M | Australia | Oracle | Oracle Intelligent Bots | Chatbots and Conversational AI | 2017 | n/a |
In 2017, the University of Adelaide deployed Oracle Intelligent Bots under its Chatbots and Conversational AI initiative to reduce pressure on the contact center and improve the student experience. Oracle Intelligent Bots was provisioned to handle routine student enquiries and serve as a first‑line conversational interface for student services across the institution.
The implementation emphasized conversational capabilities common to the Chatbots and Conversational AI category, including intent classification, natural language understanding, configured dialog flows, and a managed knowledge base to surface scripted answers and guidance. Oracle Intelligent Bots was configured to automate repeatable workflows and orchestrate handoffs to human agents for complex cases, enabling standardization of inquiry handling and faster response for common queries.
Operational scope centered on the university contact center and student services functions, with governance coordinated between central IT and student support stakeholders to manage content, escalation protocols, and ongoing bot training. The University of Adelaide reported reduced burden on the contact center and an improved student experience as the primary implementation outcomes.
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