List of Oracle Real-Time Scheduler Customers
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Since 2010, our global team of researchers has been studying Oracle Real-Time Scheduler customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Real-Time Scheduler for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Real-Time Scheduler for Workforce Scheduling include: South Jersey Industries, a United States based Utilities organisation with 1100 employees and revenues of $2.58 billion, Hawaiian Electric Company, Inc., a United States based Utilities organisation with 3702 employees and revenues of $2.58 billion, Central Hudson, a United States based Utilities organisation with 1130 employees and revenues of $1.00 billion, Louisville Water Company, a United States based Utilities organisation with 400 employees and revenues of $238.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Real-Time Scheduler, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Central Hudson | Utilities | 1130 | $1.0B | United States | Oracle | Oracle Real-Time Scheduler | Workforce Scheduling | 2008 | n/a |
In 2008, Central Hudson implemented Oracle Real-Time Scheduler as part of an upgrade to Oracle Utilities Mobile Workforce Management in the Workforce Scheduling category. The deployment focused on improving field service and intra-day rescheduling for operations across Central Hudson's service territory in New York, USA.
Oracle Real-Time Scheduler was configured to provide automated route grouping, real-time crew schedule adjustments, intra-day rescheduling and SLA-aware appointment booking. Functional capabilities emphasized dispatch optimization, appointment booking logic and mobile crew orchestration within existing mobile workforce workflows.
The implementation affected operations, field services and scheduling teams, embedding SLA-aware booking rules into day-to-day dispatch decisions and creating formal intra-day rescheduling processes. Central Hudson reported automated route grouping that reduced travel time and lowered labor and vehicle costs by allowing real-time adjustments to crew schedules, with Oracle Real-Time Scheduler serving as the dynamic scheduling engine within the mobile workforce environment.
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Hawaiian Electric Company, Inc. | Utilities | 3702 | $2.6B | United States | Oracle | Oracle Real-Time Scheduler | Workforce Scheduling | 2007 | n/a |
In 2007, Hawaiian Electric Company, Inc. implemented Oracle Real-Time Scheduler as part of an Oracle Utilities Mobile Workforce Management deployment to automate field operations and accelerate outage response. The deployment targeted operations and field service teams across Oahu in the United States and focused on outage dispatch and trouble response workflows, reflecting Workforce Scheduling use cases for utilities.
Oracle Real-Time Scheduler was used within the broader Oracle Utilities Mobile Workforce Management environment to provide real-time crew assignment, dispatch orchestration, and schedule optimization capabilities typical of Workforce Scheduling systems. The implementation centralized dispatch logic and automated sequencing of field work, enabling mobile crews to receive and update assignments through the mobile workforce management layer.
Operational governance emphasized outage management and faster trouble response, with rollout directed at utility operations and field service functions on Oahu. Reported outcomes included faster dispatch during outages and improved customer communications about outage status, and the use of Oracle Real-Time Scheduler is inferred from the Mobile Workforce Management deployment and the outage response improvements described in the source.
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Louisville Water Company | Utilities | 400 | $238M | United States | Oracle | Oracle Real-Time Scheduler | Workforce Scheduling | 2016 | Oracle |
In 2016 Louisville Water Company implemented Oracle Real-Time Scheduler as part of a broader deployment of Oracle Utilities Customer Care & Billing and Oracle Utilities Mobile Workforce Management in Louisville, Kentucky, United States. The rollout targeted customer service and field service workflows and introduced Workforce Scheduling capabilities to coordinate daily field crew assignments and billing workflows.
The implementation configured Oracle Utilities Customer Care & Billing alongside Oracle Utilities Mobile Workforce Management, with Oracle Real-Time Scheduler providing the scheduling engine for real-time dispatch and automated job assignment. Functional modules included customer care and billing processes, mobile workforce job lifecycle management, and a real-time scheduling capability to support automated daily work auto-assignment and field crew orchestration.
Oracle served as both vendor and systems integrator for the program, integrating the Customer Care & Billing and Mobile Workforce Management modules with the scheduling layer to enable coordinated operational handoffs between call center planners and field crews. Operational coverage focused on Louisville Water Company field operations and customer service teams within the Louisville, Kentucky service area.
Governance changes emphasized automated assignment and scheduling workflows to reduce manual dispatch effort and streamline billing event handoffs to customer care. The program delivered reported outcomes including an ~80% reduction in billing-process time and improved daily work auto-assignment for field crews, with Oracle Real-Time Scheduler functioning as the workforce scheduling component driving those operational improvements.
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South Jersey Industries | Utilities | 1100 | $2.6B | United States | Oracle | Oracle Real-Time Scheduler | Workforce Scheduling | 2015 | n/a |
In 2015 South Jersey Industries implemented Oracle Real-Time Scheduler as its Workforce Scheduling solution to provide centralized real-time dispatch and crew assignment capability across its gas operations. The deployment was executed in the context of merger and integration activities covering Elizabethtown Gas and South Jersey Gas, and the Oracle Real-Time Scheduler was used to coordinate scheduling between the two operating entities.
The implementation configured core workforce scheduling workflows including real-time schedule generation, dispatch orchestration, and field crew assignment, and it was integrated with Oracle Utilities Mobile Workforce Management to provision mobile tasking and status updates. The project also supported a Gas Leak Assignment tool that linked scheduling outcomes to field mapping and asset workflows.
Architecturally the Oracle Real-Time Scheduler was instrumented through a middleware layer using IBM Integration Bus and WebSphere Message Broker with IBM InfoSphere DataStage handling data transformation and movement. Explicit integrations included Oracle Utilities Customer Care and Billing CC&B, IBM Maximo for Utilities, Salesforce, GIS systems including Esri ArcGIS and Geonexus ActiveG MapEngine, FleetBoss GeoTab telematics, PowerPlan, Workday, and customer portals to ensure end-to-end orchestration of work orders, asset context, and customer interactions.
Governance and rollout were managed via a program office that coordinated concurrent upgrades and tool rationalization, the project manager overseeing Maximo, Maximo Spatial, CC&B and middleware upgrades including DataStage, Message Broker and UC4, and a reporting conversion to SSRS to align scheduling outputs with enterprise reporting. Change control emphasized integrated release windows across workforce scheduling, mobile workforce, asset management and billing systems to maintain operational continuity during the multi-entity rollout.
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Buyer Intent: Companies Evaluating Oracle Real-Time Scheduler
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle Real-Time Scheduler Coverage
Oracle Real-Time Scheduler is a Workforce Scheduling solution from Oracle.
Companies worldwide use Oracle Real-Time Scheduler, from small firms to large enterprises across 21+ industries.
Organizations such as South Jersey Industries, Hawaiian Electric Company, Inc., Central Hudson and Louisville Water Company are recorded users of
Oracle Real-Time Scheduler for Workforce Scheduling.
Companies using Oracle Real-Time Scheduler are most concentrated in Utilities, with adoption spanning over 21 industries.
Companies using Oracle Real-Time Scheduler are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Real-Time Scheduler across Americas, EMEA, and APAC.
Companies using Oracle Real-Time Scheduler range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 0%.
Customers of Oracle Real-Time Scheduler include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Real-Time Scheduler customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Scheduling.