List of Outreach Kaia Customers
Seattle, 98119, WA,
United States
Since 2010, our global team of researchers has been studying Outreach Kaia customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Outreach Kaia for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Outreach Kaia for Chatbots and Conversational AI include: Zoom Communications, a United States based Professional Services organisation with 7412 employees and revenues of $4.67 billion, Snowflake, a United States based Professional Services organisation with 8769 employees and revenues of $3.63 billion, Docusign, a United States based Professional Services organisation with 6838 employees and revenues of $2.98 billion and many others.
Contact us if you need a completed and verified list of companies using Outreach Kaia, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Docusign | Professional Services | 6838 | $3.0B | United States | Outreach.io | Outreach Kaia | Chatbots and Conversational AI | 2018 | n/a |
In 2018 DocuSign implemented Outreach Kaia to automate multi-touch sales and MDR campaigns, deploying the application within Sales and Marketing operations in the United States. Outreach Kaia is described here within the Chatbots and Conversational AI category and was used to support conversation-driven sales workflows and campaign orchestration.
The implementation emphasized sequence automation and conversation intelligence, consistent with Outreach Kaia meeting assistant capabilities inferred from the customer case describing conversation-driven productivity gains. The case study explicitly cites automation of multi-touch outreach and meeting-driven follow up, supporting the inference that conversation intelligence modules were configured to capture meeting conversations, generate actionable summaries, and trigger follow-up cadences.
Operational coverage focused on commercial functions, specifically Sales and Marketing in the United States, with process changes that increased visibility between Marketing and Sales. Outcomes reported in the source include saving sales representatives roughly 30 minutes per day and improved alignment between Marketing and Sales, while governance details and technical integration specifics were not provided in the case study.
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Snowflake | Professional Services | 8769 | $3.6B | United States | Outreach.io | Outreach Kaia | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Snowflake implemented Outreach Kaia within its adoption of Outreach as a sales execution platform, deploying capabilities aligned to the Chatbots and Conversational AI category to improve prospect engagement and accelerate seller onboarding. The deployment was focused on sales execution and onboarding use cases, with the application positioned to deliver conversation-level insights and coaching assistance to sales reps in the United States.
Outreach Kaia was used for conversation intelligence and as a coaching assistant, inferred from Snowflake's reliance on Outreach for conversation insights and coaching metrics. Configuration included capture and analysis of sales calls and email interactions to surface coaching opportunities, automated conversation summaries and prompts for managers, and operationalization of coaching artifacts for ramping new hires.
The implementation spanned sales and sales enablement workflows in Snowflake's United States organization, instrumenting Outreach Kaia outputs into rep coaching cycles and onboarding processes. Integrations were limited to embedding conversation intelligence into existing sales execution workflows, and the scope emphasized conversation insights and coaching metrics rather than a broad application platform rewrite.
Governance changes focused on coaching cadence and process workflows, with managers using Kaia-generated insights to standardize coaching conversations and reduce time to proficiency for new hires. The case study reports a 15 percent increase in reps meeting quarterly quota in the United States as an explicit outcome linked to Snowflake's adoption of Outreach and its conversation intelligence and coaching capabilities.
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Zoom Communications | Professional Services | 7412 | $4.7B | United States | Outreach.io | Outreach Kaia | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Zoom Communications deployed Outreach Kaia as a Chatbots and Conversational AI solution to standardize sales engagement across its United States commercial organization. The rollout positioned Outreach Kaia to provide conversation intelligence and live meeting assistance alongside Outreach's sales sequencing capabilities, aligning the application name Outreach Kaia with the company's prospecting objectives.
The implementation emphasized functional modules for conversation intelligence, live meeting assistance, automated capture of meeting conversations, and templated prospecting content and sequencing. Configuration focused on instrumenting sales interactions for consistent messaging, enabling reps to reuse tested content and scale outreach without increasing individual effort.
Operational coverage extended across U.S. sales teams and prospecting workflows touching SDRs and account executives, with business functions impacted including outbound prospecting, sales engagement, and pipeline conversion activities. The deployment centralized engagement orchestration and conversation analytics to inform messaging iteration and coach front line sellers.
Governance centered on standardized engagement workflows and adoption of tested messaging, formalizing how sequences and conversation intelligence outputs were consumed by sales operations and enablement. Outcomes reported in the source indicate the initiative accelerated conversions and enabled reps to engage more prospects with tested content without increasing effort, supporting Zoom Communications' objective to create a 'prospecting machine'.
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