List of PagerDuty Event Intelligence Customers
PagerDuty
600 Townsend Street Suite 200,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 844-800-3889
Professional Services
1242
$490M
Since 2010, our global team of researchers has been studying PagerDuty Event Intelligence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PagerDuty Event Intelligence for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PagerDuty Event Intelligence for Critical Event Management include: Macys, a United States based Retail organisation with 94189 employees and revenues of $23.01 billion, Wawa, a United States based Retail organisation with 35000 employees and revenues of $14.93 billion, Globo, a United States based Professional Services organisation with 2000 employees and revenues of $500.0 million, Chicago Trading Company, a United States based Banking and Financial Services organisation with 600 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using PagerDuty Event Intelligence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PagerDuty Event Intelligence customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chicago Trading Company | Banking and Financial Services | 600 | $45M | United States | PagerDuty | PagerDuty Event Intelligence | Critical Event Management | 2014 | n/a |
In 2014, Chicago Trading Company implemented PagerDuty Event Intelligence to improve SRE and operations workflows for its mission-critical trading platforms. PagerDuty Event Intelligence, as a Critical Event Management application, was deployed to centralize incident detection and to route urgent signals to SRE and operations teams supporting production services in Chicago. The initiative targeted reducing alert noise and ensuring always-on trading availability.
Configuration focused on automatic alert grouping, correlation, deduplication, and escalation policy enforcement to convert high-volume monitoring signals into actionable incidents. The implementation of PagerDuty Event Intelligence included incident enrichment and on-call routing rules, and it ingested monitoring and instrumentation feeds from production services to enable context-aware suppression and prioritization. These functional capabilities aligned with Critical Event Management practices to streamline triage and reduce alert storms.
Operational scope covered SRE and operations teams responsible for the mission-critical trading platforms, and governance changes centralized incident ownership and standardized acknowledgement and escalation workflows. The deployment reduced alert storms from about 50 to 200 alerts to roughly 5 to 10 actionable incidents, improving mean-time-to-acknowledge and mean-time-to-resolve while supporting continuous trading availability. Ongoing use emphasized centralized triage and automated incident creation to maintain signal fidelity for trading operations.
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Globo | Professional Services | 2000 | $500M | United States | PagerDuty | PagerDuty Event Intelligence | Critical Event Management | 2017 | n/a |
In 2017 Globo implemented PagerDuty Event Intelligence to support customer-support and engineering operations for its video/telehealth and interpreting platform in the United States. The deployment positioned PagerDuty Event Intelligence as the operational signal processing layer within Globo's incident management stack, focused on reducing noisy interruptions.
The implementation configured core Event Intelligence capabilities such as alert grouping, event correlation and noise suppression to collapse duplicate alerts and route consolidated incidents to support and engineering teams. PagerDuty Event Intelligence was tuned to preserve signal fidelity for critical incidents while filtering lower priority alerts, aligning with Critical Event Management functional workflows for incident triage and escalation.
Integrations ingested monitoring telemetry from Datadog and New Relic, forwarding enriched events into PagerDuty Event Intelligence for automated correlation and routing. Operational coverage included customer-support and engineering teams across Globo's United States operations, supporting live services including the video/telehealth and interpreting platform.
Governance placed operational ownership with support and engineering, and the rollout emphasized iterative refinement of suppression and routing rules to minimize interruptions during peak service periods. Outcomes reported by PagerDuty indicate Globo reduced alerts by roughly two thirds after adopting PagerDuty Event Intelligence, lowering noisy interruptions for its customer facing platform.
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Macys | Retail | 94189 | $23.0B | United States | PagerDuty | PagerDuty Event Intelligence | Critical Event Management | 2018 | n/a |
In 2018, Macy's implemented PagerDuty Event Intelligence in the Critical Event Management category to support ecommerce and site operations across its United States online retail environment. The deployment focused on automated alert correlation and noise reduction to streamline incident signal processing for Macy's online storefront and operational monitoring.
Configuration emphasized PagerDuty Event Intelligence capabilities around automated correlation, event grouping, signal suppression, and reduction of manual rule management, aligning alert aggregation with incident workflows. PagerDuty Event Intelligence was configured to surface correlated incident groups to specialized operations teams, reducing manual triage and the ongoing burden of rule maintenance.
Operational scope covered ecommerce operations and site operations teams in the United States, with governance changes that centralized correlation logic inside the Event Intelligence layer and adjusted notification workflows to limit interruptions to specialized ops staff. Macy's is quoted in PagerDuty's Event Intelligence launch announcement describing how the product reduced manual rule-management and helped correlate events to reduce interruptions for specialized operations staff.
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Wawa | Retail | 35000 | $14.9B | United States | PagerDuty | PagerDuty Event Intelligence | Critical Event Management | 2018 | n/a |
In 2018, Wawa implemented PagerDuty Event Intelligence within its Critical Event Management estate to support IT Operations and event and crisis management. PagerDuty Event Intelligence was positioned as the central alert correlation and escalation hub that feeds ITSM workflows and supports escalation management across operational command functions.
The implementation configured core capabilities tied to incident, problem and change handling, service catalog and knowledge processes, and event and crisis management. The scope included IT Asset Management capabilities with hardware asset management, software asset management and discovery tool integrations, and IT Observability functions such as alert monitoring, event correlation and event ingestion to provide consolidated event context.
Integrations were explicitly aligned with the ServiceNow platform for ITSM and ITAM workflows, while observability and discovery tool event streams were routed into PagerDuty Event Intelligence for correlation and escalation. Operational coverage spanned IT Support and Operations including Level 1 Service Desk, Level 1.5 Computer Support Services, Operations Command Center and Mobile Device Support, with Level 2 Identity and Access Management activity noted from 2018 to 2020 and Quality Assurance for store testing environments from 2018 to 2022.
Governance was organized under product ownership for both the ServiceNow platform and PagerDuty, with responsibility for escalation policies, incident to problem workflow articulation and orchestration of automated alert to incident routing. Configuration emphasized integration points that translate correlated events into ServiceNow incidents and escalation paths used by the Operations Command Center.
PagerDuty Event Intelligence continues to serve as Wawa Critical Event Management infrastructure under centralized product owner oversight, aligned with ServiceNow governed ITSM and ITAM processes and the broader IT observability and support organization.
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Buyer Intent: Companies Evaluating PagerDuty Event Intelligence
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD PagerDuty Event Intelligence Coverage
PagerDuty Event Intelligence is a Critical Event Management solution from PagerDuty.
Companies worldwide use PagerDuty Event Intelligence, from small firms to large enterprises across 21+ industries.
Organizations such as Macys, Wawa, Globo and Chicago Trading Company are recorded users of
PagerDuty Event Intelligence for Critical Event Management.
Companies using PagerDuty Event Intelligence are most concentrated in Retail, Professional Services and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using PagerDuty Event Intelligence are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of PagerDuty Event Intelligence across Americas, EMEA, and APAC.
Companies using PagerDuty Event Intelligence range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 50%.
Customers of PagerDuty Event Intelligence include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified PagerDuty Event Intelligence customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Critical Event Management.