List of Percona XtraBackup Customers
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Since 2010, our global team of researchers has been studying Percona XtraBackup customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Percona XtraBackup for Backup as a Service (BaaS) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Percona XtraBackup for Backup as a Service (BaaS) include: Trend Micro, a Japan based Communications organisation with 6869 employees and revenues of $1.80 billion, PagerDuty, a United States based Professional Services organisation with 1242 employees and revenues of $467.0 million, Pepper.Com, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Percona XtraBackup, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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PagerDuty | Professional Services | 1242 | $467M | United States | Percona | Percona XtraBackup | Backup as a Service (BaaS) | 2014 | n/a |
In 2014 PagerDuty deployed Percona XtraBackup as part of a Percona XtraDB Cluster on Amazon EC2 to run its primary MySQL infrastructure. The implementation targeted DevOps and operations teams in the United States and positioned Percona XtraBackup within the Backup as a Service (BaaS) category to provide consistent, binary-level backup services for production MySQL clusters.
Percona XtraBackup was configured to perform full and incremental binary backups, and it was embedded in the Percona XtraDB Cluster operational stack to support cluster-consistent snapshotting and faster recovery workflows. The deployment emphasized binary backup and restore capabilities rather than logical export workflows, and it was aligned with standard backup retention and incremental restore procedures typical for MySQL binary backups.
Operationally the solution integrated directly with Amazon EC2 hosted infrastructure and the Percona XtraDB Cluster running the primary MySQL instances, placing responsibility for backup orchestration and recovery with PagerDuty database operations and site reliability teams. The coverage focused on database operations and production SRE activities, enabling automated backup schedules and recovery playbooks tied to cluster failover processes.
The implementation reduced binary restore time from about 15 hours to a few hours, improving recovery time objectives and supporting faster failover and higher availability for PagerDuty's primary MySQL environment. Percona XtraBackup served as the core Backup as a Service (BaaS) mechanism in this EC2 based MySQL cluster deployment, driving operational resilience for production database services.
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Pepper.Com | Professional Services | 10 | $1M | United States | Percona | Percona XtraBackup | Backup as a Service (BaaS) | 2017 | n/a |
In 2017, Pepper.com deployed Percona XtraBackup within a Backup as a Service (BaaS) engagement managed by Percona Care. The implementation targeted Pepper.com's web platform and customer experience operations in Europe, and it was delivered as Percona managed database services. This placement aligned Percona XtraBackup with the company's operational backup and service continuity objectives.
Percona XtraBackup was configured to deliver online, non-blocking, tightly compressed backups, enabling physical backup workflows without halting database writes. The deployment included backup scheduling and compressed snapshot creation to reduce storage footprint and accelerate transfer, consistent with Backup as a Service (BaaS) operational patterns. Configuration emphasized automated backup orchestration and rapid restore readiness.
Operational ownership remained with Percona Care as part of the managed database service, integrating backup operations into incident response and SLA processes. Pepper.com saw improved backup performance and operational responsiveness, with backups completing in minutes and enabling better managed service SLAs. Governance focused on runbook driven procedures and SLA alignment for web platform and customer experience teams.
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Trend Micro | Communications | 6869 | $1.8B | Japan | Percona | Percona XtraBackup | Backup as a Service (BaaS) | 2023 | n/a |
In 2023, Trend Micro implemented Percona XtraBackup under a Backup as a Service (BaaS) approach for its Global Infrastructure Services. Percona XtraBackup is used to perform physical backups of very large MySQL databases supporting infrastructure and operations across Japan and the company's global sites.
The deployment combines Percona XtraBackup with Percona support and tooling to maintain high availability and operational resilience. Implementation activities included configuration of physical backup workflows, integration with operational runbooks, and validation processes to ensure recoverability for security platform data.
Rollout and operational ownership remained with Trend Micro Global Infrastructure Services, covering infrastructure and operations teams in Japan and globally, and incorporated governance changes to backup procedures and incident troubleshooting. The engagement helped reduce troubleshooting time by roughly 50 percent and delivered a hardened backup strategy for mission critical security services.
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Buyer Intent: Companies Evaluating Percona XtraBackup
- Influx, a United States based Professional Services organization with 30 Employees
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