List of Pipkins Workforce Management Customers
Pipkins
1001 Boardwalk Spring Place, Suite 100,
O’Fallon, 63368, MO,
United States
O’Fallon, 63368, MO,
United States
1 800-469-6106
Professional Services
50
$6M
Since 2010, our global team of researchers has been studying Pipkins Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pipkins Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pipkins Workforce Management for Workforce Management include: 1-800-Flowers.com, a United States based Retail organisation with 4000 employees and revenues of $1.83 billion, London and Quadrant, a United Kingdom based Construction and Real Estate organisation with 3747 employees and revenues of $1.51 billion, QVC UK, a United Kingdom based Retail organisation with 1772 employees and revenues of $643.0 million and many others.
Contact us if you need a completed and verified list of companies using Pipkins Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pipkins Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1-800-Flowers.com | Retail | 4000 | $1.8B | United States | Pipkins, Inc | Pipkins Workforce Management | Workforce Management | 2018 | n/a |
In 2018, 1-800-Flowers.com implemented Pipkins Workforce Management. The deployment used the Workforce Management application Pipkins Workforce Management to consolidate enterprise forecasting and scheduling workflows supporting operations and workforce planning across the retail organization.
Core functional modules implemented included forecasting, interval forecasting, schedule management, and real-time monitoring for intraday adjustments. Pipkins Workforce Management was configured to produce interval forecasts and to drive staffing logic and adherence targets, aligning schedule output with operational staffing requirements and KPI monitoring.
Operational coverage included the central Workforce Management team, a Manager of Workforce Management and Real Time Operations who oversaw a team of three analysts, and close partnership with Operations and Finance for KPI and budget alignment. The Manager maintained Pipkins data and interval forecasts, coordinated enterprise forecasting, and partnered with Operations to manage risk and ensure KPI goals were met or exceeded during day to day operations.
Governance emphasized centralized forecasting ownership and cross functional budget formulation, with the WFM team working with the Finance Manager and executive management on planning cycles. The implementation embedded Pipkins Workforce Management into daily scheduling governance and intraday monitoring workflows to standardize forecasting and scheduling across the enterprise.
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London and Quadrant | Construction and Real Estate | 3747 | $1.5B | United Kingdom | Pipkins, Inc | Pipkins Workforce Management | Workforce Management | 2015 | n/a |
In 2015, L&Q Group implemented Pipkins Workforce Management to provide Workforce Management capabilities for its contact centre and wider organisation. The deployment targeted an organisational user base of approximately 3000 staff including a 100 plus seat contact centre, following a recent merger with another housing association, and was supported from the Sidcup infrastructure team.
Pipkins Workforce Management was configured to deliver standard Workforce Management functional modules such as demand forecasting, schedule planning and publication, real time adherence and intraday management, and operational reporting. The implementation emphasized schedule automation and adherence monitoring to support contact centre shift planning and day to day resource allocation across business support functions.
The implementation integrated Pipkins Workforce Management with the estate voice and contact data stack, including Avaya Aura CM, AES, CMS and CSCM, Cisco CUCM, Redbox Voice Recorder, Netcall Telephonetics Voice Portal and Tiger 2020 Call Logger, enabling ingestion of ACD events, call detail records and recorder metadata for forecasting and performance dashboards. Architecture work focused on event feeds and data mappings between telephony, call logging and the workforce engine to maintain alignment of telephony metrics and staffing schedules.
Governance and rollout followed a project lifecycle from conception through planning, project management, implementation and BAU support, with significant engagement of contact centre management to build operational trust. Operational ownership transitioned to the infrastructure and voice engineering team for ongoing support, maintenance and incremental contact centre improvements.
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QVC UK | Retail | 1772 | $643M | United Kingdom | Pipkins, Inc | Pipkins Workforce Management | Workforce Management | 2016 | n/a |
In 2016 QVC UK implemented Pipkins Workforce Management to formalize scheduling and resource planning for its retail operations in Liverpool. The implementation centered on Workforce Management capabilities to support call centre and distribution centre scheduling, with a named Resource Planning Administrator role active from February 2016 to February 2017 to operate and administrate the system.
The deployment emphasized real time analyst responsibilities and administrative oversight, including upkeep and servicing of departmental email inboxes and triage of scheduling and WFMS queries from across the business. Pipkins Workforce Management was configured to support two week out scheduling cycles, input and set service level and occupancy targets, and enable tracking and weekly planning of shrinkage to expose trends and staffing impact.
Operational coverage included call centre and distribution centre roster scheduling and coordination with managers through weekly and monthly review meetings, ensuring that scheduling met customer expectations and business needs. The implementation reinforced full utilization of the planning system as part of the week to week scheduling process and required enhanced knowledge of Vantage Point workforce management functionality to maintain schedule integrity.
Governance practices were formalized around weekly scheduling deadlines, scheduled reporting reviews, and tactical setup of the workforce planning function to support award winning service and to deliver or improve against budget costs. The approach combined system configuration, operational process ownership, and recurring stakeholder cadence to embed Pipkins Workforce Management into day to day resourcing and planning workflows.
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Buyer Intent: Companies Evaluating Pipkins Workforce Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Pipkins Workforce Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Pipkins Workforce Management for Workforce Management include:
- American National Insurance Company, a United States based Insurance organization with 5200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Pipkins Workforce Management Coverage
Pipkins Workforce Management is a Workforce Management solution from Pipkins, Inc.
Companies worldwide use Pipkins Workforce Management, from small firms to large enterprises across 21+ industries.
Organizations such as 1-800-Flowers.com, London and Quadrant and QVC UK are recorded users of
Pipkins Workforce Management for Workforce Management.
Companies using Pipkins Workforce Management are most concentrated in Retail and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using Pipkins Workforce Management are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Pipkins Workforce Management across Americas, EMEA, and APAC.
Companies using Pipkins Workforce Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.
Customers of Pipkins Workforce Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Pipkins Workforce Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.