List of Playvox Agyle Time Customers
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Since 2010, our global team of researchers has been studying Playvox Agyle Time customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Playvox Agyle Time for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Playvox Agyle Time for Workforce Management include: Angi, a United States based Professional Services organisation with 4600 employees and revenues of $1.89 billion, Creditas, a Brazil based Banking and Financial Services organisation with 3000 employees and revenues of $370.0 million, Afterpay, a Australia based Professional Services organisation with 1300 employees and revenues of $332.0 million, Two Degrees Mobile, a New Zealand based Retail organisation with 1200 employees and revenues of $280.0 million and many others.
Contact us if you need a completed and verified list of companies using Playvox Agyle Time, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Afterpay | Professional Services | 1300 | $332M | Australia | Playvox | Playvox Agyle Time | Workforce Management | 2020 | n/a |
In 2020, Afterpay deployed Playvox Agyle Time as its Workforce Management solution to modernize customer service operations during the COVID-19 pandemic. The deployment emphasized rapid remote working enablement and centralized agent time management across regional contact centers, and the implementation went live the same year.
Playvox Agyle Time was configured to deliver scheduling, agent time capture, real-time dashboards and adherence tracking, with configuration tuned to provide supervisors with live visibility and streamlined shift management for distributed teams. Functional capability focus included workforce planning, agent schedule automation, and dashboard-driven supervisor workflows to support remote agents and QA oversight.
The rollout targeted customer service functions across multiple regions, covering contact center agents, QA teams and workforce planners. No named third party integrations were disclosed in the available case study, so integrations are not described, while operational coverage centered on real-time monitoring of agent activity and CSAT trends through Playvox Workforce Management dashboards.
Governance changes included centralizing schedule governance and tightening QA workflow processes to align remote working patterns with service quality objectives. Afterpay reported an approximately 30% increase in agent productivity alongside stated improvements in QA and CSAT following the Playvox Agyle Time go live in 2020.
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Angi | Professional Services | 4600 | $1.9B | United States | Playvox | Playvox Agyle Time | Workforce Management | 2022 | n/a |
In 2022, Angi implemented Playvox Agyle Time to support its customer service contact center operations in North America. The deployment used Playvox Agyle Time as the Workforce Management solution to centralize forecasting, scheduling and intraday adherence workflows for customer support teams.
Playvox Agyle Time was configured to deliver automated forecasting, schedule optimization, and real-time visibility into occupancy and agent adherence. Functional usage emphasized forecasting, workforce scheduling, and real-time monitoring capabilities aligned with standard Workforce Management operational terminology.
The implementation integrated Playvox Agyle Time with Zendesk to connect schedule and intraday decisions to ticketing queue metrics and agent availability. Operational scope covered Angi customer service and contact center operations across North America, with the rollout beginning around mid-2022 and going live in 2022.
Governance changes included centralized scheduling rules and enhanced intraday management tied to Playvox Agyle Time visibility, applied to internal teams and BPO relationships. The program drove occupancy from 43% to 80%, improved service level agreements, and produced projected BPO cost savings greater than $1M annually.
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Creditas | Banking and Financial Services | 3000 | $370M | Brazil | Playvox | Playvox Agyle Time | Workforce Management | 2023 | n/a |
In 2023, Creditas deployed Playvox Agyle Time to modernize workforce processes for its CX contact center operations in Brazil, implementing a targeted Workforce Management capability to replace manual tracking and improve schedule generation. The deployment focused on operational scheduling, time and attendance orchestration, adherence monitoring, and leave management for contact center agent populations.
Playvox Agyle Time was configured to automate schedule generation and agent timekeeping, centralizing shift assignments and intraday adherence visibility. Configuration emphasized automated schedule creation and adherence reporting to reduce manual spreadsheet work and surface punctuality and absence patterns to operations and HR teams.
The implementation was rolled out within Creditas CX contact center operations in Brazil and embedded into agent scheduling and timekeeping workflows to provide operational visibility for supervisors and workforce planners. The platform supported standard Workforce Management functions such as roster automation, adherence dashboards, and leave intake workflows, aligning with contact center operational cadence.
Governance and rollout activity is estimated to have started and gone live in 2023, with operational ownership oriented to contact center operations and workforce planning teams. Creditas reported outcomes tied to the Playvox Agyle Time deployment including a 16% increase in adherence, 25% higher punctuality, and better leave management and operational visibility.
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Retail | 1200 | $280M | New Zealand | Playvox | Playvox Agyle Time | Workforce Management | 2022 | n/a |
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