List of Playvox Coaching Customers
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Since 2010, our global team of researchers has been studying Playvox Coaching customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Playvox Coaching for Learning and Development from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Playvox Coaching for Learning and Development include: Sutherland, a United States based Professional Services organisation with 40000 employees and revenues of $7.50 billion, SumUp, a United Kingdom based Banking and Financial Services organisation with 3000 employees and revenues of $289.0 million, SeQura, a Spain based Professional Services organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Playvox Coaching, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Playvox Coaching customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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SeQura | Professional Services | 300 | $50M | Spain | Playvox | Playvox Coaching | Learning and Development | 2020 | n/a |
In 2020, SeQura implemented Playvox Coaching as part of a Learning and Development initiative to formalize coaching and QA workflows for its customer service organization in Spain. The deployment leveraged Playvox Quality and Playvox Performance modules to centralize audits, reporting and agent feedback across customer support teams, increasing visibility into quality and performance trends.
The implementation configured Playvox Coaching to support structured preparation for 1:1 coaching sessions and continuous feedback loops between coaches and agents, extending module usage beyond scoring into formal coaching and development workflows. Playvox Quality was used to standardize audit templates and scorecards, while Playvox Performance consolidated agent feedback and performance metrics to inform coaching plans.
Operational scope covered SeQura customer service departments in Spain, with the solution driving daily agent QA cycles and routine coaching touchpoints. Governance changes included establishing a cadence of 1:1 sessions and centralized reporting ownership to ensure audit consistency and timely feedback.
Outcomes reported by SeQura included a 50% increase in productivity and an 80% reduction in time spent on reporting, reflecting the combined effect of centralized audits, coached performance management and streamlined reporting processes. Playvox Coaching and the associated Quality and Performance modules were cited as the operational core supporting these improvements.
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SumUp | Banking and Financial Services | 3000 | $289M | United Kingdom | Playvox | Playvox Coaching | Learning and Development | 2022 | n/a |
In 2022 SumUp implemented Playvox Coaching in the Learning and Development category to strengthen Quality Management, coaching and learning for its customer support organization across the EMEA region. The deployment focused on the CRM and support process area, positioning Playvox Coaching as the central coaching and QA application for frontline agents and team leads.
The implementation used customized coaching forms and calibration features to standardize evaluation criteria and to structure recurring 1:1 coaching sessions. Playvox Coaching was configured to capture evidence from support interactions and to drive targeted learning assignments aligned with observed knowledge gaps, reinforcing QA scoring and coaching workflows typical of Learning and Development platforms.
Calibration sessions and standardized coaching forms were applied as governance mechanisms to improve inter-rater consistency and to embed a regular coaching cadence into team lead processes. Operational coverage centered on support functions in EMEA, with Quality Management, coaching, and learning teams using the platform to prioritize training needs and to document agent development over time.
The deployment produced a reported 5% CSAT improvement in the first year and enabled faster identification of knowledge gaps for more targeted training. Those outcomes were attributed to sustained use of Playvox Coaching and the calibration-driven coaching process.
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Sutherland | Professional Services | 40000 | $7.5B | United States | Playvox | Playvox Coaching | Learning and Development | 2015 | n/a |
In 2015 Sutherland deployed Playvox Coaching as a centralized Learning and Development application to centralize quality, performance and coaching across multiple countries, enabling remote performance management and learning. The deployment began as a 35 user pilot in December 2015 and scaled to thousands of users and integration with dozens of platforms by 2020, reflecting a multi-year national and global scaling program.
The implementation focused on contact center quality and agent coaching use cases, implementing Playvox Coaching capabilities for centralized evaluations and standardized coaching templates. Configuration emphasized evaluation form standardization, coaching workflow automation and templates for repeatable coaching sessions, supporting ongoing learning and continuous improvement processes within contact center operations.
Operational coverage extended across global sites and remote agent populations, with the program supporting quality, learning and operations teams responsible for agent performance management. The deployment integrated Playvox Coaching with a variety of contact center platforms and workforce systems to consolidate evaluation data and support distributed coaching at scale.
Governance centered on a central administration model that enforced standardized evaluation criteria and coaching templates, enabling consistent rollout and ongoing process refinement. The implementation delivered centralized evaluations, coaching templates and improved scalability for training and continuous improvement as the program grew from a small pilot to thousands of users.
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Buyer Intent: Companies Evaluating Playvox Coaching
- CommunityWFM, a United States based Professional Services organization with 40 Employees
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