List of Playvox Motivation Customers
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Since 2010, our global team of researchers has been studying Playvox Motivation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Playvox Motivation for Employee Recognition and Rewards Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Playvox Motivation for Employee Recognition and Rewards Management include: Nubank, a Brazil based Banking and Financial Services organisation with 8716 employees and revenues of $8.27 billion, Sutherland, a United States based Professional Services organisation with 40000 employees and revenues of $7.50 billion, Movistar Chile, a Chile based Communications organisation with 4190 employees and revenues of $1.95 billion and many others.
Contact us if you need a completed and verified list of companies using Playvox Motivation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Playvox Motivation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Movistar Chile | Communications | 4190 | $1.9B | Chile | Playvox | Playvox Motivation | Employee Recognition and Rewards Management | 2014 | n/a |
In 2014, Movistar Chile implemented Playvox Motivation to introduce gamified training and unify agent learning across multiple call center providers. Playvox Motivation is an Employee Recognition and Rewards Management application used to deliver gamification and recognition workflows for contact center training and agent motivation.
The deployment focused on Playvox Motivation gamification capabilities, configuring leaderboards, point based rewards, badges and course completion tracking to increase agent engagement. Implementation centralized training content and course assignment, and enabled social interaction features such as peer recognition and activity feeds to foster collaborative learning among agents.
Rollout covered Movistar Chile's contact center network in Latin America and multiple third party call center providers, with operational scope concentrated on agent training and contact center operations. The project standardized training workflows and measurement of course completion across provider boundaries to create a unified training program.
Governance established centralized program management for content curation and gamification rules, with supervisors given visibility into completion and engagement metrics to manage cadence and incentives. The initiative explicitly improved course completion and social interaction among agents through Playvox Motivation, reinforcing its use as the companys recognition and rewards layer for training engagement.
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Nubank | Banking and Financial Services | 8716 | $8.3B | Brazil | Playvox | Playvox Motivation | Employee Recognition and Rewards Management | 2020 | n/a |
In 2020, Nubank implemented Playvox Motivation as part of a broader Playvox WEM suite deployment across its Brazilian contact centers. Playvox Motivation was adopted to provide Employee Recognition and Rewards Management capabilities that support Nubank's agent centric customer service quality objectives.
The implementation centered on gamification and recognition configuration common to the category, including point and badge mechanics, leaderboards, and automated recognition triggers tied to quality and performance events. Playvox Motivation was configured to align recognition workflows with contact center quality programs and to enable frontline supervisors to surface positive agent behaviors through structured reward catalogs and peer recognition features.
Operational coverage focused on customer service and operations teams within Nubank's Brazilian contact centers, integrating Playvox Motivation conceptually into workforce engagement management processes to influence agent coaching and quality assurance practices. The deployment emphasized agent facing modules for motivation and recognition, with administrative controls for program configuration, role based permissions, and program rule management.
Governance included centralized administration of recognition programs and local supervisor workflows for day to day recognition and coaching, with phased configuration controls to align program rules to contact center performance frameworks. Playvox Motivation at Nubank functioned as the Employee Recognition and Rewards Management component within the broader Playvox WEM deployment, supporting agent centric quality management without claims about specific prior systems or measurable outcomes.
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Sutherland | Professional Services | 40000 | $7.5B | United States | Playvox | Playvox Motivation | Employee Recognition and Rewards Management | 2015 | n/a |
In 2015, Sutherland implemented Playvox Motivation as part of an Employee Recognition and Rewards Management program. The initial deployment began in December 2015 focused on remote contact center performance management with an initial cohort of 35 users, and it scaled to thousands of agents across Sutherland global operations over subsequent years.
The Playvox Motivation implementation emphasized contact center quality evaluation and gamification capabilities, delivering motivation features, leaderboards, point and badge mechanics, and agent-facing performance dashboards to support ongoing self-improvement. Playvox Motivation was configured to surface quality evaluation outcomes alongside engagement incentives, enabling supervisors and agents to view performance trends and gamified progress within the same application context.
Operational coverage targeted regional and global contact center sites and remote agent populations, embedding Playvox Motivation into existing quality and performance programs across multiple geographies. The rollout pattern moved from a small pilot to wider regional adoption and then global scaling, reflecting a phased expansion of users and configuration sets to accommodate diverse contact center teams.
Governance and process change centered on integrating gamification into routine quality workflows and remote performance management, with supervisors adapting coaching and recognition practices to the new incentives. Reported outcomes included increased agent involvement and self-improvement driven by Playvox Motivation features, supporting Sutherland business functions in quality assurance, workforce engagement, and contact center performance management.
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