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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

List of Powerfront Inside Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Bendon Lingerie Australia Retail 100 $20M Australia Powerfront Powerfront Inside Customer Engagement 2016 n/a
In 2016 Bendon Lingerie Australia deployed Powerfront Inside on its website as a Customer Engagement solution to centralize online customer interaction and onsite messaging. The implementation positioned Powerfront Inside as the primary Customer Engagement application for the company, supporting marketing and customer service use cases on the retailer website. Configuration focused on web-embedded engagement capabilities typical of Customer Engagement platforms, including onsite messaging, behavioral targeting, campaign orchestration, and customer interaction tracking. Operational ownership was aligned to digital commerce and marketing teams, with rollout constrained to the company website and governance emphasizing content and campaign approval workflows, training for campaign managers, and ongoing configuration of behavioral triggers and message templates.
Breitling Switzerland Manufacturing 580 $1.0B Switzerland Powerfront Powerfront Inside Customer Engagement 2022 n/a
In 2022 Breitling Switzerland implemented Powerfront Inside to enhance Customer Engagement on its website. The implementation uses Powerfront Inside as an on site customer engagement layer embedded into the public site to surface clienteling and interactive engagement capabilities to visitors. Configuration centered on Powerfront Inside modules for clienteling, lead capture, contextual messaging, appointment booking, and guided product discovery, reflecting standard Customer Engagement capabilities for luxury retail digital experiences. The deployment aligns with a cloud hosted SaaS delivery model accessed via web embedding and managed through an administrative console for content, segmentation, and workflow rules. Operational scope focuses on the public website and supports e commerce conversion and retail sales teams through digital client interactions and appointment workflow orchestration. Functional reach includes customer service touch points and in store conversion workflows enabled via the on site engagement layer and its clienteling features. Governance and operations are concentrated within digital marketing and retail operations, with ongoing content and workflow adjustments performed through the Powerfront Inside administration interface. Rollout details were limited, however the live presence on the site indicates production deployment for customer facing engagement rather than a pilot phase.
Clarins Hong Kong Consumer Packaged Goods 120 $40M Hong Kong Powerfront Powerfront Inside Customer Engagement 2020 n/a
In 2020, Clarins Hong Kong deployed Powerfront Inside as its Customer Engagement application on its public website. Clarins Hong Kong implemented Powerfront Inside to support marketing, e commerce, and customer service functions for its Hong Kong operations, aligning the tool with a compact organizational structure of about 120 employees. The deployment of Powerfront Inside centered on cloud hosted Customer Engagement capabilities, including visitor profiling and segmentation, campaign orchestration, web personalization and content targeting, consent and preference management, and engagement analytics. Configuration emphasized on site event capture and behavioral segmentation to drive personalized content and campaign triggers through the website. Operational governance was placed with local marketing and e commerce teams who manage campaign workflows, creative assets, and data collection controls. Rollout activities focused on web instrumentation, administrative configuration for segmentation and campaign scheduling, and training for content managers and marketing operations personnel to sustain ongoing campaign execution.
DoDo Italy Retail 50 $10M Italy Powerfront Powerfront Inside Customer Engagement 2023 n/a
In 2023, DoDo Italy implemented Powerfront Inside. Powerfront Inside, a Customer Engagement application, was deployed on the DoDo website to serve as the primary web-facing engagement layer for online shoppers and service requests. The implementation was scoped to the retailer's online storefront and customer service team at the 50-employee company, centralizing web inquiry handling through the site. The deployment focused on embedding the Powerfront Inside web components, configuring conversational entry points and agent queues, and authoring FAQ and knowledge content to support standard Customer Engagement workflows. Functional capabilities implemented included real-time web chat, asynchronous messaging, and structured ticket creation to capture and route customer issues to internal service staff. Governance and operational ownership were assigned to customer service leadership to manage agent configurations and content updates, and the source information does not specify integrations with external back-end systems, so operational coverage remained focused on the website channel and agent workflow orchestration.
Ever New Canada Retail 50 $4M Canada Powerfront Powerfront Inside Customer Engagement 2018 n/a
In 2018, Ever New Canada implemented Powerfront Inside, a Customer Engagement application on its public website. The deployment serves as an on-site customer engagement layer, instrumenting direct customer interaction and lead capture for the retailer. Powerfront Inside has been configured to provide core customer engagement capabilities such as live chat, ticketing and customer data capture, along with engagement triggers and basic interaction analytics. Configuration emphasizes web-embedded workflows and agent routing, with templated responses and session transfer to customer service staff. The implementation uses the Powerfront Inside application to centralize web-originated inquiries and standardize front-line response patterns. Operational scope covers the e-commerce storefront and customer service workflows within Ever New Canada, supporting marketing and customer support functions. Integrations focus on the website front-end and checkout interaction points, enabling captured customer context to travel with sessions through the storefront. Governance is centered on centralized administration by the web operations and customer service teams, owning message templates, routing rules and engagement policies.
Retail 5000 $3.6B Italy Powerfront Powerfront Inside Customer Engagement 2017 n/a
Consumer Packaged Goods 800 $300M France Powerfront Powerfront Inside Customer Engagement 2021 n/a
Manufacturing 12000 $18.0B United States Powerfront Powerfront Inside Customer Engagement 2022 n/a
Retail 3300 $1.1B Italy Powerfront Powerfront Inside Customer Engagement 2022 n/a
Retail 15000 $1.0B France Powerfront Powerfront Inside Customer Engagement 2025 n/a
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FAQ - APPS RUN THE WORLD Powerfront Inside Coverage

Powerfront Inside is a Customer Engagement solution from Powerfront.

Companies worldwide use Powerfront Inside, from small firms to large enterprises across 21+ industries.

Organizations such as Lenovo United States, Gucci Italy, Loro Piana, Breitling Switzerland and Louis Vuitton France are recorded users of Powerfront Inside for Customer Engagement.

Companies using Powerfront Inside are most concentrated in Manufacturing and Retail, with adoption spanning over 21 industries.

Companies using Powerfront Inside are most concentrated in United States, Italy and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Powerfront Inside across Americas, EMEA, and APAC.

Companies using Powerfront Inside range from small businesses with 0-100 employees - 30%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 10%.

Customers of Powerfront Inside include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Powerfront Inside customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.