List of ProCampaign Contact Center Customers
Bremen, 28195,
Germany
Since 2010, our global team of researchers has been studying ProCampaign Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ProCampaign Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ProCampaign Contact Center for Call Center include: DMK Group, a Germany based Consumer Packaged Goods organisation with 6800 employees and revenues of $5.86 billion, LLOYD Shoes GmbH, a Germany based Retail organisation with 1913 employees and revenues of $154.0 million, Lieblingstasche Germany, a Germany based Retail organisation with 50 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using ProCampaign Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ProCampaign Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DMK Group | Consumer Packaged Goods | 6800 | $5.9B | Germany | ProCampaign | ProCampaign Contact Center | Call Center | 2019 | n/a |
In 2019, DMK Group implemented ProCampaign Contact Center for Call Center operations. ProCampaign cites DMK as a reference client using its platform for brand marketing and campaign management across FMCG and dairy operations in Germany and surrounding markets, and vendor materials reference digital marketing and CRM usage such as newsletter and promotion orchestration.
The ProCampaign Contact Center deployment was positioned alongside ProCampaign's digital marketing and CRM capabilities to centralize customer contact workflows and campaign orchestration, supporting inbound and outbound contact handling and interaction logging consistent with Call Center functionality. Operational scope emphasized brand marketing and campaign management within DMK's FMCG and dairy business units, with governance and workflow alignment between marketing teams and customer service to coordinate newsletter, promotion, and CRM-driven contact activities.
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Lieblingstasche Germany | Retail | 50 | $6M | Germany | ProCampaign | ProCampaign Contact Center | Call Center | 2016 | n/a |
In 2016, Lieblingstasche Germany implemented ProCampaign Contact Center in the Call Center category to centralize customer profiles and automate personalized email workflows with the explicit goal of improving e-commerce conversion in the German market. The deployment focused on CRM and marketing functions rather than traditional agent-centric contact center operation, reflecting ProCampaigns 360 degree engagement positioning and a marketing-led use case for customer outreach and profile unification.
The implementation centralized customer profile data and configured automated, personalized email campaign workflows and segmentation to support targeted promotional activity and conversion efforts. ProCampaign Contact Center was used to unify identity and behavioral signals into a single customer record, and to orchestrate campaign automation and personalization consistent with Call Center category capabilities around multichannel engagement.
Operationally the initiative covered Lieblingstasches German e-commerce operations and aligned marketing and commerce teams around a single customer dataset and automated campaign processes. Contact Center functionality is not explicitly described in the public coverage and any agent or telephony usage is inferred from the vendor positioning rather than documented in the source. The project achieved a documented uplift reported in vendor and partner coverage of about +30 percent revenue in its German market.
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LLOYD Shoes GmbH | Retail | 1913 | $154M | Germany | ProCampaign | ProCampaign Contact Center | Call Center | 2019 | n/a |
In 2019, LLOYD Shoes GmbH implemented ProCampaign Contact Center to centralize customer profiles and to power personalized email marketing and the Red Stripe Club loyalty program for its ecommerce and omnichannel operations across Germany and Europe. The deployment is described by the vendor as focused on customer engagement, and the ProCampaign Contact Center was positioned as a Call Center solution within that engagement stack.
Module usage for the ProCampaign Contact Center is inferred from vendor messaging and includes a centralized customer profile store, campaign orchestration and personalization for email, unified interaction history for service and marketing touchpoints, and orchestration of loyalty program interactions. Configuration work likely emphasized data unification and segmentation to support personalized messaging and loyalty triggers, consistent with Call Center category capabilities for customer context and campaign-driven contact handling.
Integrations explicitly referenced include the Red Stripe Club loyalty program and the companys ecommerce and omnichannel channels, enabling profile-driven audience selection and campaign delivery across online touchpoints. Operational coverage was scoped to support ecommerce and omnichannel business functions, aligning marketing, CRM, and customer service teams around a single customer profile and engagement workflow.
Governance and process changes centered on centralizing profile data to enable coordinated campaign orchestration and unified contact handling between marketing and customer service. The narrative from the vendor indicates the rollout targeted European ecommerce operations and loyalty engagement, with technical emphasis on profile centralization and message personalization rather than named third party system integrations.
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