List of Profitroom UpperBooking Customers
Poznań, 60-829,
Poland
Since 2010, our global team of researchers has been studying Profitroom UpperBooking customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Profitroom UpperBooking for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Profitroom UpperBooking for Reservation and Booking Management include: Boringdon Hall Hotel and Gaia Spa, a United Kingdom based Leisure and Hospitality organisation with 325 employees and revenues of $42.0 million, The Robert Parker Collection United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 233 employees and revenues of $11.0 million, Heywood Spa Hotel United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 30 employees and revenues of $2.0 million, Ocean View House South Africa, a South Africa based Leisure and Hospitality organisation with 30 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Profitroom UpperBooking, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Profitroom UpperBooking customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boringdon Hall Hotel and Gaia Spa | Leisure and Hospitality | 325 | $42M | United Kingdom | Profitroom | Profitroom UpperBooking | Reservation and Booking Management | 2019 | n/a |
In 2019 Boringdon Hall Hotel and Gaia Spa implemented Profitroom UpperBooking as their Reservation and Booking Management application on the property website to handle online room and spa reservations. The deployment centers on the Profitroom UpperBooking booking engine embedded in the public site, providing real-time availability display and an online booking flow for guests.
Configuration focused on standard Reservation and Booking Management capabilities, including availability calendar management, rate and inventory controls, guest data capture at booking, and online checkout and payment capture workflows. The implementation was configured to support both accommodation reservations and Gaia Spa appointment scheduling, aligning site-based booking forms with the hotel’s room types and spa service catalog.
Operational coverage spans the front desk, reservations and spa operations, where the system is used for booking fulfillment, reservation confirmation, and day-of guest handling. The solution is integrated into the hotel website experience, driving web-originated bookings into operational workflows and central reservation handling.
Governance centered on centralized booking administration and reservation process adjustments to accommodate online-first traffic, with reservations staff managing rate and inventory updates through the Profitroom UpperBooking interface. The rollout emphasized web embedding of Profitroom UpperBooking and alignment of guest communication workflows with the new online booking engine.
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Heywood Spa Hotel United Kingdom | Leisure and Hospitality | 30 | $2M | United Kingdom | Profitroom | Profitroom UpperBooking | Reservation and Booking Management | 2023 | n/a |
In 2023 Heywood Spa Hotel United Kingdom implemented Profitroom UpperBooking to drive direct bookings and package sales. The deployment targeted the hotel's direct online channel using Profitroom UpperBooking within the Reservation and Booking Management category, applied at the Pembrokeshire site and focused on commercial booking flows.
The implementation centered on booking engine and upsell capabilities, inferred from vendor references to Profitroom Booking Engine 360, indicating reservation management, package configuration, and ancillary upsell workflows were configured. Configuration included package rule setup, dynamic availability handling, and front end booking flows to surface offers and packages at point of purchase, enabling the hotel to operationalize package sales alongside core reservations.
Profitroom UpperBooking was integrated into the Heywood Spa Hotel website to capture direct online reservations and reduce reliance on third party distribution. Operational coverage encompassed reservations and revenue related functions, specifically the front desk, reservations team, and commercial pricing workflows, aligning online rates and package availability through the booking engine. No named external system integrations are specified in the source.
Rollout was commercially focused and delivered measurable outcomes within six months, with reported results of a 128% increase in direct bookings, 34% package sales growth and a 32% reduction in commission. Governance changes included centralizing rate and package management in the booking engine and creating reservation team workflows to consistently present upsells and packages during booking and pre arrival communications, reflecting a small property deployment sized to a 30 person operation in the Leisure and Hospitality sector.
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Ocean View House South Africa | Leisure and Hospitality | 30 | $2M | South Africa | Profitroom | Profitroom UpperBooking | Reservation and Booking Management | 2022 | n/a |
In 2022, Ocean View House South Africa deployed Profitroom UpperBooking as its central booking platform. The implementation is classified in the Reservation and Booking Management category and focused on establishing a direct booking channel for the Camps Bay property in Cape Town.
The deployment leveraged Profitroom's Booking Engine 360 and Channel Manager modules to manage direct reservations, inventory and distribution workflows. Profitroom UpperBooking was configured to operate the booking flow, capture guest data and enable on-booking upsells, alongside governance of rates and availability rules typical of reservation systems.
Rollout occurred in December 2022 at the single property level, affecting reservations, front office and revenue management teams and aligning the booking engine with the propertys digital marketing and direct sales activities. Operational process changes centralized reservation handling and automated upsell offers within the booking flow, shifting booking ownership toward the hotel’s direct channel.
Outcomes documented in the Profitroom case study include over R1 million in booking revenue within the first five weeks and strong Q1 2023 booking performance, meeting the stated objectives of increasing direct bookings and ADR. The deployment positioned Profitroom UpperBooking as Ocean View House South Africa’s primary Reservation and Booking Management solution for direct sales and upsell capture.
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Leisure and Hospitality | 233 | $11M | United Kingdom | Profitroom | Profitroom UpperBooking | Reservation and Booking Management | 2021 | n/a |
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