List of Prophecy eMite Customers
Adelaide, 5000, SA,
Australia
Since 2010, our global team of researchers has been studying Prophecy eMite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Prophecy eMite for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Prophecy eMite for Customer Analytics include: Allianz, a Germany based Banking and Financial Services organisation with 156626 employees and revenues of $140.34 billion, Humana, a United States based Insurance organisation with 65680 employees and revenues of $117.76 billion, Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion and many others.
Contact us if you need a completed and verified list of companies using Prophecy eMite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Prophecy eMite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Allianz | Banking and Financial Services | 156626 | $140.3B | Germany | Prophecy International | Prophecy eMite | Customer Analytics | 2015 | n/a |
In 2015, Allianz implemented Prophecy eMite to support contact centre and customer experience reporting across its European operations. Prophecy eMite functions as a Customer Analytics platform, centralizing real-time and historical reporting for contact centre performance and customer experience metrics.
The implementation focused on contact centre analytics capabilities, including real-time dashboards, historical trend analytics, agent and queue performance reporting, SLA and KPI monitoring, and workforce performance scorecards. Configuration work emphasized customizable dashboards, scheduled operational reports, and role based access controls for operations managers and analytics teams.
Operational coverage targeted Allianz European contact centres and customer experience functions, with reporting consolidated to provide a single view of contact centre KPIs. Governance and process changes centered on standardizing KPI definitions and operational dashboards for contact centre operations and customer experience management, with a phased regional rollout to align reporting practices.
|
 |
Centrica | Utilities | 22147 | $26.8B | United Kingdom | Prophecy International | Prophecy eMite | Customer Analytics | 2022 | n/a |
In 2022, Centrica deployed Prophecy eMite as part of a large Amazon Connect SaaS deployment to deliver contact centre analytics and real-time dashboards for customer service teams in the United Kingdom. Prophecy International announced the agreement in May 2022, explicitly tying Prophecy eMite to Amazon Connect reporting and CX optimisation for Centrica and classifying the solution within the Customer Analytics category.
Prophecy eMite was implemented to provide real-time dashboards and consolidated reporting for contact centre operations, delivering contact centre analytics and CX optimisation capabilities. The configuration focused on real-time visualization of key contact centre metrics, consolidated reporting for operational and CX teams, and dashboard-driven insights intended to surface queue performance, agent activity and customer experience signals.
The deployment integrated Prophecy eMite with Amazon Connect reporting feeds and the broader Amazon Connect SaaS environment, positioning reporting and CX workflows to be consumed by Centrica’s customer service and contact centre teams in the UK. Rollout and operational governance were executed in conjunction with the Amazon Connect SaaS deployment to align reporting ownership and CX optimisation workflows between Centrica’s contact centre operations and Prophecy International.
|
 |
Humana | Insurance | 65680 | $117.8B | United States | Prophecy International | Prophecy eMite | Customer Analytics | 2021 | n/a |
In 2021, Humana signed a multi-year SaaS contract with Prophecy International to deploy Prophecy eMite for contact centre analytics. The engagement was announced in October 2021 and targets real-time and historical analytics across Humana’s large US customer service estate of approximately 25,000 agents, aligning the vendor application Prophecy eMite with Humana Customer Analytics needs and customer service operations.
The implementation centers on Prophecy eMite contact-centre analytics modules, delivering real-time monitoring, historical reporting, interactive dashboards, and agent performance and queue analytics consistent with Customer Analytics functional workflows. Prophecy eMite was configured to surface operational KPIs and support near real-time event processing and historical trend analysis, providing unified visibility for contact centre management and workforce optimization functions.
Integration work explicitly included the Genesys AppFoundry channel used for the sale, establishing a direct integration path between Prophecy eMite and Humana’s Genesys contact centre environment. The deployment follows a SaaS architecture model, ingesting contact centre event and telemetry data via supported APIs and platform connectors, to populate Prophecy eMite dashboards and feeds consumed by contact centre operations and reporting teams.
Operational scope covered customer service and contact centre operations across Humana’s US estate, centralizing analytics for contact centre management and operational leadership. The stated objective of the implementation was to improve customer experience and operational KPIs, leveraging Prophecy eMite Customer Analytics to provide continuous operational insight and historical trending for performance governance.
|
Buyer Intent: Companies Evaluating Prophecy eMite
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||