List of ProProfs Qualaroo Customers
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Since 2010, our global team of researchers has been studying ProProfs Qualaroo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ProProfs Qualaroo for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ProProfs Qualaroo for Customer Experience include: Belron, a United Kingdom based Manufacturing organisation with 29388 employees and revenues of $4.66 billion, Udemy, a United States based Professional Services organisation with 1246 employees and revenues of $787.0 million, Hootsuite, a Canada based Professional Services organisation with 2100 employees and revenues of $340.0 million, Gumtree, a United Kingdom based Professional Services organisation with 320 employees and revenues of $105.0 million and many others.
Contact us if you need a completed and verified list of companies using ProProfs Qualaroo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ProProfs Qualaroo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Belron | Manufacturing | 29388 | $4.7B | United Kingdom | ProProfs | ProProfs Qualaroo | Customer Experience | 2019 | n/a | In 2019, Belron implemented ProProfs Qualaroo to capture in-moment customer feedback across its UK operations, recorded under the Customer Experience category. The case study references Qualaroo, which became part of ProProfs in 2020, and the deployment used exit intent surveys combined with IBM Watson sentiment analysis to preserve an NPS above 80 and generate conversion insights. The implementation centered on ProProfs Qualaroo survey widgets and NPS tracking capabilities, configured to trigger exit intent prompts on customer touchpoints and collect qualitative responses. Qualaroo survey data was structured for sentiment scoring and thematic tagging, enabling classification of feedback for customer experience and conversion analytics workflows. Integration scope explicitly included IBM Watson sentiment analysis to convert free text into sentiment signals, which were retained alongside NPS responses for downstream analysis. Operational coverage was focused on Belron UK operations, with outputs routed to customer experience and digital product teams to inform conversion optimization and experience prioritization. Governance and workflow adjustments emphasized real time feedback ingestion and categorization, with sentiment and NPS signals incorporated into existing CX decision workflows and conversion insight reviews. Outcomes recorded in the case study include maintaining an NPS above 80 and improved visibility into on site conversion drivers, documented as ProProfs Qualaroo usage in Belron’s 2019 implementation. | |
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Gumtree | Professional Services | 320 | $105M | United Kingdom | ProProfs | ProProfs Qualaroo | Customer Experience | 2018 | n/a | In 2018, Gumtree implemented ProProfs Qualaroo to scale real time customer feedback collection as part of its Customer Experience instrumentation. The deployment targeted classifieds product and UX decisioning, with a stated objective to improve classifieds product experience and end to end customer journeys in the United Kingdom. The implementation centered on Qualaroo Nudges, configured to capture micro surveys and contextual prompts and to segment users by category and by location. Survey logic and targeting rules were applied to surface nudges at relevant points in the browsing flow, enabling structured feedback capture tied to specific classifieds categories and page contexts. Feedback data was piped into analytics, specifically Tableau, creating an analytics pipeline that allowed product and UX teams to analyze responses alongside behavioral metrics. Operational coverage remained focused on Gumtree sites in the United Kingdom, with product management, UX research, and customer journey teams consuming Qualaroo feedback for decision making. Governance emphasized scaled real time feedback collection and segmentation rules, with rollout practices inferred from the case study to include iterative refinement of nudge targeting and survey wording. The case study was authored for Qualaroo and is reported here as ProProfs Qualaroo, with the implementation used to inform improvements to classifieds product, UX, and customer journey workflows. | |
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Hootsuite | Professional Services | 2100 | $340M | Canada | ProProfs | ProProfs Qualaroo | Customer Experience | 2017 | n/a | In 2017, Hootsuite deployed ProProfs Qualaroo to capture on-site visitor feedback on a branded landing page as part of marketing and conversion rate optimization activities in Canada. This Hootsuite ProProfs Qualaroo Customer Experience deployment supported marketing and conversion rate optimization functions by instrumenting direct visitor feedback into design decision workflows. The implementation centered on on-site survey modules and targeted micro-survey workflows, configured to prompt specific visitor segments on the landing page and capture qualitative and quantitative responses. Module attribution is inferred from the Qualaroo case study and aligns with survey targeting, response segmentation, and funnel feedback capabilities typical of Customer Experience tools. Survey insights from ProProfs Qualaroo informed a landing page redesign that was validated via an A/B test, producing a 16% lift in conversions with 98% statistical significance, supporting Hootsuite marketing and CRO teams in Canada. The case study describes Qualaroo and notes Qualaroo was acquired by ProProfs in 2020, therefore this usage is reported here under the ProProfs Qualaroo name. | |
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Professional Services | 1246 | $787M | United States | ProProfs | ProProfs Qualaroo | Customer Experience | 2021 | n/a |
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