List of Puzzel Customer Service Customers
Puzzel UK
15 St Botolph St,
London, EC3A 7BB,
United Kingdom
London, EC3A 7BB,
United Kingdom
44 33 3300-0066
Professional Services
70
$44M
Since 2010, our global team of researchers has been studying Puzzel Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Puzzel Customer Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Puzzel Customer Service for Customer Support include: Booking.Com Netherlands, a Netherlands based Leisure and Hospitality organisation with 7000 employees and revenues of $19.00 billion, Knauf, a Germany based Manufacturing organisation with 41000 employees and revenues of $16.69 billion, Elis Denmark, a Denmark based Manufacturing organisation with 45000 employees and revenues of $12.00 billion, Likewize (formerly Brightstar Corp.), a United States based Professional Services organisation with 4000 employees and revenues of $10.00 billion, Dunnes Stores, a Ireland based Retail organisation with 18017 employees and revenues of $4.50 billion and many others.
Contact us if you need a completed and verified list of companies using Puzzel Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Puzzel Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acorn Insurance | Insurance | 1126 | $109M | United Kingdom | Puzzel | Puzzel Customer Service | Customer Support | 2021 | n/a |
In 2021, Acorn Insurance implemented Puzzel Customer Service as a Customer Support solution on its website. The deployment embeds Puzzel Customer Service into the Acorn Insurance website to capture web initiated contacts, including web chat and contact form sessions, and to instrument session logging for agent intake. Puzzel Customer Service is exposed on the public site as the digital contact layer for incoming customer inquiries.
The implementation centralizes digital contact handling for front line customer service teams, routing interactions into agent consoles and case handling workflows common to Customer Support platforms. Architecture is web integrated, with the Puzzel Customer Service widget interfacing with the website front end and feeding interaction records into queue and case processes. Operational scope covers customer service, claims intake, and policy servicing business functions, with governance focused on standardizing agent workflows, digital queue management, and session logging for audit and handoff.
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Affinity Water | Utilities | 1407 | $394M | United Kingdom | Puzzel | Puzzel Customer Service | Customer Support | 2016 | n/a |
In 2016, Affinity Water implemented Puzzel Customer Service on their public website to manage customer-facing contact flows, positioning the deployment within the Customer Support category. Affinity Water implemented Puzzel Customer Service in 2016 to provide an integrated web-based contact point for customers of the UK water utility, with the application surfaced directly on the corporate site.
The implementation centered on website-embedded customer contact capabilities consistent with Customer Support solutions, including web chat session handling, routing to contact center agents, and case creation for follow up. Configuration work emphasized agent-facing workflows, session routing rules, and knowledge-assisted responses to standardize customer interactions and enable persistent case records across web-originated contacts.
Operational coverage focused on Affinity Water's customer service organization in the United Kingdom, consolidating web channel traffic into the contact handling environment. Governance changes aligned around centralized ticket ownership, agent desktop procedures, and escalation workflows to ensure consistent handling of customer enquiries through Puzzel Customer Service.
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Aller Julkaisut | Professional Services | 110 | $12M | Finland | Puzzel | Puzzel Customer Service | Customer Support | 2021 | n/a |
In 2021, Aller Julkaisut deployed Puzzel Customer Service on their website to support Customer Support operations. The implementation places Puzzel Customer Service as the primary web-facing contact channel for customer inquiries, aligning the application with digital customer engagement on Aller Julkaisut's public site.
The deployment focused on core Customer Support capabilities common to cloud contact center platforms, including a web chat widget implemented on site pages, a unified agent desktop for handling web inquiries, queue management and routing logic for agent assignment, and reporting and analytics to monitor contact volumes. Configuration emphasized channel consolidation and agent workflow support rather than back end system replacements.
Operationally the rollout targeted Aller Julkaisut's customer service team in Finland and centralized handling of web-originated requests, with governance implemented through role based access and queue ownership to enforce routing and escalation workflows. The narrative centers on Puzzel Customer Service delivering omnichannel handling for web contacts and structured agent workflows within Aller Julkaisut's Customer Support function.
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Aller Media | Media | 1988 | $510M | Denmark | Puzzel | Puzzel Customer Service | Customer Support | 2021 | n/a |
In 2021, Aller Media implemented Puzzel Customer Service on its website. Puzzel Customer Service serves Aller Media as a Customer Support solution embedded in the publisher's web properties to capture and manage audience inquiries through the site.
The deployment focuses on web channel configuration, using Puzzel Customer Service to handle inbound web conversations, session-based routing, and support ticket creation consistent with Customer Support workflows. Implementation work centered on configuring front-end web widgets and backend routing rules to channel requests to Aller Media's customer service teams and to record interactions for follow up.
Operational coverage is explicitly the Aller Media website, positioning the application to support digital customer support and audience engagement functions across the publisher's customer service organization. The implementation aligns the Puzzel Customer Service application with editorial and commercial customer touch points on the site, enabling web-originating requests to be triaged by customer support staff.
Governance and rollout were executed as a web-embedded release, with configuration changes scoped to channel routing and agent queue definitions to fit Aller Media's existing support workflows. The narrative links Aller Media, Puzzel Customer Service, Customer Support, and the publisher's customer service business function, reflecting a targeted web channel deployment for digital audience support.
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Alligo | Distribution | 2319 | $938M | Sweden | Puzzel | Puzzel Customer Service | Customer Support | 2022 | n/a |
In 2022 Alligo implemented Puzzel Customer Service to centralize Customer Support workflows and to provide a web-facing support channel. The deployment is focused on Customer Support and is instrumented directly on Alligo's public website to capture inbound customer inquiries from distribution customers.
The Puzzel Customer Service rollout implemented standard customer support capabilities, including an embedded web contact widget for customer engagement, an agent desktop to manage conversations and cases, routing and queue management for incoming requests, and configurable case management workflows to align with existing support processes. The application name Puzzel Customer Service is used throughout the agent interface and administrative console.
Integration scope is explicitly web channel integration with Alligo's site, delivering customer engagement capabilities from the website into the support environment. Operational coverage centers on Alligo's customer service organization supporting distribution business lines, with the platform acting as the primary web channel for customer inquiries.
Governance centered on centralized administration of routing rules, role-based agent access, and configurable service workflows to align support handling with company processes. The rollout approach emphasized configuration-driven setup and staged web activation to control change and maintain operational continuity while Puzzel Customer Service became the primary Customer Support tool for web-originated interactions.
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Education | 100 | $10M | Australia | Puzzel | Puzzel Customer Service | Customer Support | 2023 | n/a |
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Professional Services | 310 | $100M | Sweden | Puzzel | Puzzel Customer Service | Customer Support | 2024 | n/a |
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Retail | 1300 | $300M | Denmark | Puzzel | Puzzel Customer Service | Customer Support | 2021 | n/a |
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Professional Services | 100 | $10M | Sweden | Puzzel | Puzzel Customer Service | Customer Support | 2021 | n/a |
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Professional Services | 10 | $1M | United States | Puzzel | Puzzel Customer Service | Customer Support | 2020 | n/a |
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Showing 1 to 10 of 127 entries
Buyer Intent: Companies Evaluating Puzzel Customer Service
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Puzzel Customer Service Coverage
Puzzel Customer Service is a Customer Support solution from Puzzel.
Companies worldwide use Puzzel Customer Service, from small firms to large enterprises across 21+ industries.
Organizations such as Booking.Com Netherlands, Knauf, Elis Denmark, Likewize (formerly Brightstar Corp.) and Dunnes Stores are recorded users of
Puzzel Customer Service for Customer Support.
Companies using Puzzel Customer Service are most concentrated in Leisure and Hospitality, Manufacturing and Professional Services, with adoption spanning over 21 industries.
Companies using Puzzel Customer Service are most concentrated in Netherlands, Germany and Denmark, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Puzzel Customer Service across Americas, EMEA, and APAC.
Companies using Puzzel Customer Service range from small businesses with 0-100 employees - 37.01%, to mid-sized firms with 101-1,000 employees - 39.37%, large organizations with 1,001-10,000 employees - 19.69%, and global enterprises with 10,000+ employees - 3.94%.
Customers of Puzzel Customer Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Puzzel Customer Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.