List of Puzzel Web Chat Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Puzzel Web Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Puzzel Web Chat for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Puzzel Web Chat for Collaboration include: Clarion Housing United Kingdom, a United Kingdom based Construction and Real Estate organisation with 4000 employees and revenues of $1.38 billion, Bauhaus Denmark, a Denmark based Retail organisation with 1300 employees and revenues of $300.0 million, VFS Global, a United Kingdom based Professional Services organisation with 500 employees and revenues of $100.0 million, Sergel Kredittjanster, a Sweden based Professional Services organisation with 300 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Puzzel Web Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Puzzel Web Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bauhaus Denmark | Retail | 1300 | $300M | Denmark | Puzzel | Puzzel Web Chat | Collaboration | 2019 | n/a |
In 2019, Bauhaus Denmark implemented Puzzel as its contact centre platform, initially for voice. The deployment is categorized in Collaboration and incorporates the Puzzel Web Chat application to extend digital channel coverage for customer interactions.
The implementation consolidates phone, web chat and email through Puzzel to support Bauhaus Denmark's retail and ecommerce customer service operation, managed by a 45 person service team. Puzzel Web Chat is cited as a channel used to manage volume spikes notably in 2021, centralising interactions to enable unified session handling across channels.
Operational scope emphasizes contact centre workflows, queue management and multichannel agent handling for customer service and sales support. Governance focused on centralising interactions and standardising agent workflows, and the case study reports improved handling and customer access as outcomes.
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Clarion Housing United Kingdom | Construction and Real Estate | 4000 | $1.4B | United Kingdom | Puzzel | Puzzel Web Chat | Collaboration | 2023 | n/a |
In 2023 Clarion Housing United Kingdom deployed Puzzel Web Chat as part of a multi-channel CX initiative to allow residents to log repair enquiries and contact services online. The deployment positioned Puzzel Web Chat within Clarion’s Collaboration tooling to extend digital access across the UK public housing estate and surface structured resident interactions for contact centre teams.
Puzzel Web Chat was delivered as a web widget to complement voice and email channels, providing real-time chat capability and centralized interaction records. The implementation emphasized conversational intake for repair enquiries and integrated chat-based reporting so contact centre managers could monitor volumes and response patterns within existing contact handling workflows.
Operational scope focused on Clarion’s contact centre and resident services functions, enabling frontline teams to handle online enquiries alongside voice and email interactions. The case study reports faster responses better reporting and improved citizen access and satisfaction as primary outcomes observed after rollout.
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Sergel Kredittjanster | Professional Services | 300 | $40M | Sweden | Puzzel | Puzzel Web Chat | Collaboration | 2021 | n/a |
In 2021, Sergel Kredittjanster implemented Puzzel Web Chat as part of the Puzzel Customer Service Platform. The deployment targeted Collaboration by unifying voice and web chat across its Nordic operations to improve customer and agent experience in financial services.
The implementation centralized web chat and voice within the Puzzel Customer Service Platform to deliver a unified agent workspace and shared interaction queues. Functional capabilities configured included web chat handling, unified voice routing, omnichannel queuing, and a consolidated agent interface to manage concurrent conversations and conversation history.
Operational coverage spanned Sergel's Nordic operations and impacted customer service and credit management teams, consolidating channel handling across Sweden and other Nordic sites. The unification reduced channel fragmentation and streamlined agent workflows, enabling smoother transfers between channels and consistent interaction records.
Rollout began in February 2021 through the Puzzel Customer Service Platform with governance focused on channel consolidation and updates to agent processes. Reported outcomes included faster handling times and higher agent satisfaction across the Nordics following the Puzzel Web Chat integration.
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Professional Services | 500 | $100M | United Kingdom | Puzzel | Puzzel Web Chat | Collaboration | 2017 | n/a |
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