List of QSR ConnectSmart Kitchen Customers
Louisville, 40223, KY,
United States
Since 2010, our global team of researchers has been studying QSR ConnectSmart Kitchen customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased QSR ConnectSmart Kitchen for Restaurant Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using QSR ConnectSmart Kitchen for Restaurant Management include: BJ's Restaurants, a United States based Leisure and Hospitality organisation with 21000 employees and revenues of $1.36 billion, Jk & T Wings, a United States based Leisure and Hospitality organisation with 450 employees and revenues of $95.0 million and many others.
Contact us if you need a completed and verified list of companies using QSR ConnectSmart Kitchen, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The QSR ConnectSmart Kitchen customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BJ's Restaurants | Leisure and Hospitality | 21000 | $1.4B | United States | QSR Automations | QSR ConnectSmart Kitchen | Restaurant Management | 2018 | n/a |
In 2018 BJ's Restaurants implemented QSR ConnectSmart Kitchen as part of its Restaurant Management technology stack to centralize kitchen operations and order routing. QSR ConnectSmart Kitchen was positioned to support kitchen display workflows and back of house execution while integrating with front of house systems to streamline order flow and service coordination.
The deployment emphasized KDS centric configuration, including configurable ticket routing, order staging and priority escalation typical of Restaurant Management platforms. Implementation work included module configuration for real time order display, kitchen ticket lifecycle management, and operational parameter tuning to align with BJ's Restaurants kitchen workflows.
Integrations were explicitly built with POSitouch point of sale and QSR Automation table management and kitchen display components, enabling end to end order handoff from POSitouch to QSR ConnectSmart Kitchen and synchronization with table management states. Operational tooling and platform support leveraged Windows 7 through 10 client environments and Windows Server imaging for device provisioning and maintenance, reflecting the operating environment described by BJ's Restaurants systems staff.
Governance and rollout were handled through an internal restaurant systems function that managed assessment, staged upgrades, testing and field support. The Restaurant Systems team provided tier three incident resolution, vendor collaboration, technical documentation and operator training, and owned project definition, ideation, planning, testing and implementation activities for QSR ConnectSmart Kitchen across BJ's Restaurants operational sites.
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Jk & T Wings | Leisure and Hospitality | 450 | $95M | United States | QSR Automations | QSR ConnectSmart Kitchen | Restaurant Management | 2010 | n/a |
In 2010, Jk & T Wings implemented QSR ConnectSmart Kitchen, a Restaurant Management application. The deployment connected QSR ConnectSmart Kitchen to the restaurant group’s Aloha POS environment and Aloha Kitchen instances across 93 locations, operating under a hybrid architecture with central home office administration and store level POS hardware and support. QSR ConnectSmart Kitchen was managed alongside existing back office tools, with in house administration overseeing configuration and day to day operations.
Implementation focused on kitchen display and order routing capabilities within QSR ConnectSmart Kitchen, centralized user and security role provisioning via Aloha Insight, and unified store settings management across sites. Database administration and configuration work included creation and administration of an NBO/Menulink database for a sister concept and ongoing Aspect Back Office and Ctuit administration tasks. The deployment emphasized application configuration, role based access control, and operational orchestration of kitchen workflows and POS order flows.
Governance was led by the VP and Director of IT who maintained Aloha POS administration responsibilities and held QSR Automations certification, providing 24/7 store level hardware and software support and home office escalation. Operational support included management of multi third party vendor systems for PCI compliance and scanning, engagement with managed service providers for MSP level support, and Tier 2 and Tier 3 store support processes. Rollout and ongoing management remained in house, with the IT team administering user security, store settings and vendor coordination across the Restaurant Management stack.
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